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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
4,722 Reviews

4,722 Reviews of Klaben Ford Lincoln - Service Center

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May 19, 2022

Great service and care of cars and customers. I always know I am in good hands. Kim makes it all easy. More

by Jafarin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2022 -

Klaben Ford Lincoln responded

Hi Jafarin, thank you for leaving such a great review and high star rating. It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

May 18, 2022

Staff knowledgeable, friendly, building clean , I appreciate the coupons for pricing of services , coffee is good More

by pbWISNIEWSKI4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Webster
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2022 -

Klaben Ford Lincoln responded

Hi , thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

May 18, 2022

Great service! Had to have my car towed to dealership. They provided a loaner - even brought it to my house! Car was washed and cleaned inside before pickup. It More

by Rlbuchanan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2022 -

Klaben Ford Lincoln responded

Hi, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

May 17, 2022

Mona is always courteous, professional and friendly! Always receive excellent service! Love the Klaben loyalty program. More

by trotto1998
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2022 -

Klaben Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

May 16, 2022

Great service and attention to detail a b c d e f g h i jk More

by Joe H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2022 -

Klaben Ford Lincoln responded

Hi Joe, thank you for leaving such a great review and high star rating. If there is anything else we can do to assist you, please let us know! Take care!

May 16, 2022

Mike in service did more than I expected and did it very very very well. More

by digedjones
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2022 -

Klaben Ford Lincoln responded

Hi Digedjones, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

May 16, 2022

They have wonderful customer service! I highly recommend them for your car services needed. Thankyou! More

by MACKSMOM2008
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Pritchett
May 18, 2022 -

Klaben Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! At Klaben Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

May 13, 2022

I've purchased several cars from Klaben Ford over the years. The sales staff are excellent. No pressure buying. They explain all the features and how to use them. I'm especially impressed by the service More

by david
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Cooney
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Wolfram
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2022

I love the customer service I receive each time I have my car serviced here More

by C. Carter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Schultz
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2022 -

Klaben Ford Lincoln responded

Thank you for taking the time to share your feedback and for the positive marks left. This is shared with our entire team letting us know where we are succeeding as well as areas needing attention. I enjoyed being able to speak with you today and shed additional light through your insight where we dropped the ball in following through on our commitment, no excuse. Your words about the team and Tyler were much appreciated and passed along to the promptly. I appreciate being able to make the situation right, but more importantly the opportunity to restore your confidence in us. Thank you again for your feedback. I and the entire Klaben team remain at your service. Sean Bradford - sbradford@klaben.com - (330)673-3139 x206

May 10, 2022

Mike was very helpful with my recent maintenance. I would highly recommend Mike and Klaben More

by Eric
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2022 -

Klaben Ford Lincoln responded

Hi Eric, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Thanks again for the recommendation, and have an amazing day!

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