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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,331 Reviews

5,331 Reviews of Klaben Ford Lincoln - Service Center

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March 05, 2023

Great place to take your car for repairs. Was giving help from Lincoln for repairs. I will return if needed More

by ru55ru
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Palomba
March 05, 2023

Great place they treat you like family. Needed an oil tire rotation, and it was time for a coolant flush. Mike Brandvold checked me in took care of everything, also I send in my oil for tes More

by firegav
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Moldas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 03, 2023

Service was fine - work performed on my car was terrible. Had to have microchip replaced in the radio - get my car back and the plastic interior pieces were not put together correctly. There are big gaps i More

by douglasbarnes23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyler Schultz
Mar 04, 2023 -

Klaben Ford Lincoln responded

Thank you for taking the time to provide your review and honest feedback about your recent service visit. We share this feedback with our entire team and use it to understand what we’re doing well as well as areas needing improvement. After reading your comments it is clear that we let you down on a couple fronts and in turn failed to provide you with the level of service you deserve. No excuses. Your time and complete satisfaction are very important to us. The quality of work should have been inspected and double checked before returning your vehicle back to you. Might I have just a couple more minutes of your time at your convenience to gain more insight into your experience? My direct contact information is below. We look forward to making right a situation we clearly created. Thank you again for your feedback, and I look forward to speaking with you soon. Sean Bradford – sbradford@klaben.com – (216)337-1005

March 02, 2023

Sparkling clean service department. Love that! Super warm welcome. First of two issues fixed by thoughtful mechanic (Way to go Mike!) who dug right in with me and offered a solution t More

by Reneeswish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Moldas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Albritton
March 02, 2023

it was very easy to work with Klaben service department, estimate of time and cost were accurate. They communicated very well, I knew what they were doing and felt involved in the process. More

by CHUNTER5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelby Wiley
March 02, 2023

The work was completed within the time estimate including a Ford recommended repair that was not part of the original work order. The waiting area was pleasant and well equipped and the service department f More

by George V.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Becker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Schultz
March 02, 2023

Derek was absolutely amazing. He kept me updated at all times, and it was greatly appreciated! I will definitely recommend this shop! More

by ANGKAZ13@NEO.RR.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Tenney
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 02, 2023

Always friendly, courteous, and very helpful. Makes sure to let you know what is going on with your repairs and lets you know if anything is under warranty. More

by adray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Webster
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 01, 2023

Jessica made setting the appointment very simple and stress free as well as having answers to any question I had. More

by Dylan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Meacham
February 28, 2023

Thank you for always providing the best service! There is never a doubt that my vehicle is in the best of hands. More

by Christina E.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Eisenberger
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