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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
4,761 Reviews

4,761 Reviews of Klaben Ford Lincoln - Service Center

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September 30, 2021

Always a nice experience bringing all of my cars here over the years. Very good and qualified people to deal with. More

by Tmiksch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2021 -

Klaben Ford Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 30, 2021

I purchased my Ford Escape used and have always had great service when bringing in for maintenance More

by Sherri S.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2021 -

Klaben Ford Lincoln responded

Hi Sherri, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

September 29, 2021

My experience was excellent from Klaben Bodyshop from beginning to end. I called Steve to get an appointment and was placed on the schedule immediately. I work at Kent State University and had received More

by godsheartangel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Artie Gissinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Workman
Oct 01, 2021 -

Klaben Ford Lincoln responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Klaben Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

September 29, 2021

We LOVE Klaben!! Just everything from the friendly people to honest, fair pricing to doing a great job on repairs and service. More

by jbpw39
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Artie Gissinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Workman
Oct 01, 2021 -

Klaben Ford Lincoln responded

Hi, thank you so much for your positive comments about Klaben Ford! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 29, 2021

Knowledgeable, personable, Mario, and Tom..are my contacts and always have my back..picked up my car and it was even detailed..appreciate the persons that have my best interest..thanks guys you alway More

by Lisa's Lincoln
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Palomba
Sep 29, 2021 -

Klaben Ford Lincoln responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Klaben Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

September 29, 2021

Very helpful service advisors. Communication between advisors great. Drop off of vehicle for a particular advisor conducted smoothly. Arrangement of pickup of repaired vehicle went very well. More

by R and C
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Pritchett
Oct 01, 2021 -

Klaben Ford Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 29, 2021

Car looks brand new! Great service and communication! Steve kept me updated and I never had to call once. More

by Amyphillipsrn5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Workman
Oct 01, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 28, 2021

The vehicle looks great and Steve did a wonderful job keeping me informed on the process. More

by Dcmatthe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Workman
Sep 29, 2021 -

Klaben Ford Lincoln responded

Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

September 28, 2021

Excellent service, quick and attentive with phone updates. Made the process very simple! Thank you! More

by Jruffing
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Workman
Sep 29, 2021 -

Klaben Ford Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

September 27, 2021

mario is the best! he will always go out of his way to help and doesn't pressure me into doing things I am not able to! More

by NSPHONDA00
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mario Palomba
Sep 28, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

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