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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
4,788 Reviews

4,788 Reviews of Klaben Ford Lincoln - Service Center

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August 05, 2021

This was a warranty repair and we were treated extremely well. Mike went above and beyond in taking care of everything including making sure we had a loaner vehicle. An all around incredible experience. More

by ems7303
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2021 -

Klaben Ford Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 05, 2021

I come here all the time and always get great service! They always explain the work that needs done in detail and are always honest. I recommend their service. More

by ldrotar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Sandy, Brian Thompson
Aug 08, 2021 -

Klaben Ford Lincoln responded

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

August 04, 2021

The visit to the service department was a very pleasant and happy experience, the personnel were very professional and kind. Klaben dealership is exceptional...thanks for all you do.... More

by Juelene
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Pritchett
Aug 07, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for sharing your positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 03, 2021

Very good follow up with a service problem. They were proactive, and resolved it with no effort on my part. It was a pleasure to deal with them. More

by steve.sgm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mario Palomba
Aug 18, 2021 -

Klaben Ford Lincoln responded

Hi, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

August 02, 2021

Klaben is a very professionaI, informative, and high quality auto body shop. They always have someone available to answer any questions and help you with a rental. Special thanks to Steve Workman for hi More

by Chenny330
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Workman
Aug 18, 2021 -

Klaben Ford Lincoln responded

Hi, your comments keep us motivated and working hard for all our guests! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. Take care!

August 02, 2021

Joe always makes it easy! Very knowledgeable and to the point. Whatever I need, a rental or shuttle and its all taken care of. Making my service appointment smooth and efficient! More

by ppaspal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2021 -

Klaben Ford Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if you have any additional questions about services you received and thank you again for choosing Klaben Ford!

August 02, 2021

You get an appointment easily you get your service taken care of with a lot of care and check nearly everything in the car and you get the car functioning like new and looking like new. I am a client for a More

by AChaoui
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Artie Gissinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for leaving such a great review and high star rating. It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

Aug 18, 2021 -

AChaoui responded

You dp a great job servicing tghe cars

July 31, 2021

Klaben Ford has an excellent, customer-oriented service department! The technicians perform service extremely well, and Mona Crooks is a competent and friendly service advisor. More

by arancer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2021 -

Klaben Ford Lincoln responded

Hi, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

July 31, 2021

I had my bumper replaced after I was rear ended. I had also scheduled for my windows to be tinted by another local business. Brandon went above and beyond and while having my car at Klaben he made sure t More

by Grly7171
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Brinko
Aug 18, 2021 -

Klaben Ford Lincoln responded

Hello, we are very happy to have provided you with such a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 31, 2021

Kim as usual was very professional and helpful. She was thorough in the check in process, looked for all discounts available and advised me of the approximate time I would be waiting More

by Chris W
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2021 -

Klaben Ford Lincoln responded

Hi Chris, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

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