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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
4,786 Reviews

4,786 Reviews of Klaben Ford Lincoln - Service Center

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March 16, 2021

I have utilized the services of this dealership for over 35 years and have always had quality service. Sometimes things are a little pricey---but quality service. More

by FDORSEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 13, 2021

Kim is a great service advisor! Very efficient through the whole process, provides updates and is always friendly and willing to help customers with any questions they have or issues that come up with the More

by gsimko2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Halls
March 13, 2021

Kim was amazing. She was very helpful. And everything was done in a timely manner. If we have a problem she fixes it right then. More

by delciejarvis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Chapman
March 13, 2021

I have trusted kim wolfram and klaben ford to do all my vehicle maintenance for years. I even used klaben and kim when I didn't own.a ford! More

by Kathi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 13, 2021

I have problems with these people every time I go there for service, service advisors can't seem to tell the truth, at least the ones I've worked with, with the exception of Mona, she is awesome More

by Fatdinkus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
1.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Palomba
Mar 24, 2021 -

Klaben Ford Lincoln responded

Thank you for taking the time to provide your honest feedback and positive comments about Mona. We share this feedback with our entire team using it for coaching, counseling, and celebrating. I apologize for our team failing you and leaving you feeling betrayed in our communication. The parts delays and unclear arrival up to this point have been frustrating to say the least, no excuses. I'm so glad Mona and I had the opportunity to speak in person and solidify a game plan for closure once parts arrived. Your patience and understanding with these delays were not expected, but definitely appreciated. Now that the parts are here and appointment is set we are looking forward to repairing your concern expeditiously and thoroughly. Thank you again for your feedback and the opportunity to restore your confidence in us. We will not let you down and as always our entire team remains at your service. Sean Bradford - sbradford@klaben.com

March 12, 2021

Mario is a wonderful service advisor. He is very nice and understanding when it comes to working with your budget. He makes sure everything you would like done to your vehicle gets preformed. Highly recommen More

by leslie.davis42
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mario Palomba
March 12, 2021

Great experience Pat and Brian were able to assist and service all of our needs!! Got us in an out as quick as possible! Very convenient!! More

by adammannella1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Sandy, Brian Thompson
March 11, 2021

I haven't had the greatest luck with cars, but Brandon I haven't had the greatest luck with cars, but Brandon Brinko was definitely a life saver when it came to professional service, business, and honesty More

by Elena Barsony
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Brinko
March 11, 2021

Done when promised. Warranty item. In and out.Dropped off night before. Offered to come pick me up. Waiting room ample size, comfortable, has office with printer and computers. More

by Syd919
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carl Bujorian
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 10, 2021

Love love love Klaben. They made accommodations for me while my car was being serviced and got me on the road fast. Thank you for caring. More

by MARIALBURKE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mario Palomba
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