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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,317 Reviews

5,317 Reviews of Klaben Ford Lincoln - Service Center

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March 12, 2022

I have been your customer for many years and bought a car at your dealership. I always receive the best service from your team. Kim Wolfrom is my contact, she is excellent and always treats me with good se More

by HBRUNHILDE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2022 -

Klaben Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Thanks again for the recommendation, and have an amazing day!

March 11, 2022

I have purchased my vehicles from Claybon for at least the last 20 years probably longer. I am confident that I get a good deal and I trust them. I always take my cars to claim in for service and Kim Wolf More

by LRJFord
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2022 -

Klaben Ford Lincoln responded

Hello, thank you for your kind words! We're happy we could help. Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

March 11, 2022

They do a very good job and the price is definitely a good value for what you get More

by david_meloy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alisea Kight
Mar 13, 2022 -

Klaben Ford Lincoln responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

March 11, 2022

Tyler is not my usual service writer but would be my go to guy otherwise, very good about providing updates. More

by zman1315
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Cooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Palomba, Tyler Schultz
Mar 13, 2022 -

Klaben Ford Lincoln responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Klaben Ford! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 10, 2022

This dealership have always been very accommodating to my needs. I have a very nice salesman, Mike Cooney and a great service writer, Mona Crooks. I always feel like I got the best deal. More

by Willie01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Cooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2022 -

Klaben Ford Lincoln responded

Hi, thank you for your wonderful response to the quality of service our Staff provides! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

March 10, 2022

Thanks for the quick and reliable service. We can count on Klaben to keep our trucks on the road. More

by jthigpen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Schultz
Mar 11, 2022 -

Klaben Ford Lincoln responded

Hi, we're so pleased to hear that everything was completed so quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Take care!

March 10, 2022

Always appreciate the car inspection, fluid top off during service. Oil change was done quickly and finished off with a complimentary car wash! More

by KDROCCO6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Branden Johnson
Mar 13, 2022 -

Klaben Ford Lincoln responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

March 09, 2022

Continued great customer service from arrival to departure. Waiting room was clean and wait time was short. More

by MCASTNER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2022 -

Klaben Ford Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Klaben Ford

March 09, 2022

I have been getting my oil change at Quick Lane for a few years and have had great customer service and car service. More

by ladydew88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alisea Kight
Mar 10, 2022 -

Klaben Ford Lincoln responded

Hi, we're so pleased to hear that everything was completed so quickly and to your satisfaction! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

March 09, 2022

very pleased with the service and Alisea kight was very pleasant and helpful and kind More

by dmm0401
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Pritchett, Alisea Kight
Mar 10, 2022 -

Klaben Ford Lincoln responded

Hi, thank you for your kind review; we are happy to pass along your comments to Alisea here at Klaben Ford! We hope to be of service to you again! Take care!

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