Klaben Ford Lincoln - Service Center

I had a problem with a locked up brake caliper. Michael Van Hoose was able to get the repairs covered under the recently expired powertrain warranty. They also did a re-inspection of the door latch recall Van Hoose was able to get the repairs covered under the recently expired powertrain warranty. They also did a re-inspection of the door latch recall repair to make sure every was working properly. A customer satisfaction program item (Door Lock actuator) was replaced due to intermittent failure. Mario Palomba kept me up to date on status. More

Very accommodating on picking up and delivery of car. Also returned calls with updates quickly. Also returned calls with updates quickly. More

My wife and I were greeted by Brandon Pritchett, service advisor as Mike Brandvold our assigned advisor was not available at that time. Brandon asked if I would assist him in the service lane in the inspec advisor as Mike Brandvold our assigned advisor was not available at that time. Brandon asked if I would assist him in the service lane in the inspection of lights on our vehicle . I did so and all was well. Brandon then proceeded to check windshield wipers, tested our battery and topped off our washer fluid. Within minutes our repair order was printed for a 15K maintenance and multipoint inspection while Brandon inquired about allowing them to check our vehicle's alignment at no cost unless an out-of-spec situation was found. I agreed. On return to pick up our vehicle we met with Mike Brandvold and our repair order was closed out within a few minutes. The maintenance had been performed, alignment was found to be within spec, therefore no charge and our vehicle had been washed. Mike offered to walk us out to our serviced vehicle and thanked us for our business. What a pleasure doing business with this organization. More

Mona and Service Manager Tom went out of their way to assist me when all went wrong with my Ford Edge. It's always a pleasure to work with them. I know the communication is going to be thorough, and they assist me when all went wrong with my Ford Edge. It's always a pleasure to work with them. I know the communication is going to be thorough, and they always do everything in their power to give me the best experience possible. More

Excellent experience at Klaben for my 30,000 mile check up. We dealt with Kim who kept me up to date while the auto was being serviced up. We dealt with Kim who kept me up to date while the auto was being serviced More

I want to thank Mario for taking care of my wife’s Ford Escape when we needed an oil change. The ride home and pick up when the car was ready was most appropriated. Escape when we needed an oil change. The ride home and pick up when the car was ready was most appropriated. More

The service team worked to accommodate my schedule. The repair took place at my home which was truly above and beyond. I would highly recommend Klaben service and have shared my positive experience with s repair took place at my home which was truly above and beyond. I would highly recommend Klaben service and have shared my positive experience with several friends and colleagues. More

The service department is awesome! They make it easy to schedule appointments for my vehicle. The service manager is always very helpful and friendly. And I appreciate getting a courtesy vehicle that i schedule appointments for my vehicle. The service manager is always very helpful and friendly. And I appreciate getting a courtesy vehicle that is dropped off and picked up from my home. It really saves me time and I don’t need to move my schedule around to accommodate a service appointment. More

Amazing. Accommodating. Wouldn’t take my car anywhere else. Thank You for your professional service. else. Thank You for your professional service. More

I always try and deal with JOE FRENCH in service.--NOT ONE PROBLEM SO FAR. ONE PROBLEM SO FAR. More