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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,389 Reviews

5,389 Reviews of Klaben Ford Lincoln - Service Center

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December 08, 2020

Always goes out of his way to help me out and explains what needs to be done with my car. I will always go back and see Pat Sandy More

by Dabakeo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Sandy
Feb 11, 2021 -

Klaben Ford Lincoln responded

Hi, our Staff works hard to go the extra-mile for our valued guests! Please let us know if there is ever anything else we can do for you! Safe travels!

December 07, 2020

Steve at the body shop was great to work with. My car looks even better than it did before the accident! He made a stressful situation so much better for me. More

by annie7687
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Workman
Feb 11, 2021 -

Klaben Ford Lincoln responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We are happy Steve was able to help you out! Thank you again for choosing Klaben Ford, and we hope to see you again soon!

December 05, 2020

Great Dealership overall! Our Service Manager is always at the top of his game. We know he has our best interest in mind. We appreciate Mike! More

by TRCClaflin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Cooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don Batten, Denise Miller, Mario Palomba
Feb 10, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for your wonderful response to the quality of service our Staff provides! We hope you continue to choose Klaben Ford for all your vehicle needs! Take care!

December 04, 2020

Brian Thompson was absolutely outstanding! One of my best service experiences ever! Thank you, Brian! I will definitely recommend Quick Lane to family and friends. More

by jillmarie3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Thompson
December 04, 2020

They are very professional, friendly, helpful. It was my first time at the auto body shop in Kent and I am so glad I picked this one!! Not that I’m hoping to need to come back but heaven forbid I need to I More

by titav61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Workman, Nick Johnson
Feb 10, 2021 -

Klaben Ford Lincoln responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

December 04, 2020

The facility is clean, Plenty of associates to assist. Everyone is extremely helpful and friendly. Their communication is exceptional. Loaner service is fantastic! Highly recommend. More

by SWALSH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2021 -

Klaben Ford Lincoln responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 03, 2020

Brian is always helpful and professional. He takes the time to explain everything to me and offers suggestions. My experience with Brian always is a pleasure. More

by Tina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Thompson
Feb 10, 2021 -

Klaben Ford Lincoln responded

Tina, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We are happy Brian was able to help you out! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 03, 2020

Awesome service and they will take care of you in best way possible. Honest and upright in their service. They won’t stir you wrong. More

by SUTTONT_2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2021 -

Klaben Ford Lincoln responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!

December 03, 2020

Bought my last 2 cars at Klaben. Don't go anywhere for service but Quick Lane in Kent. Excellent service, and a very friendly and knowledgeable. Thanks again Patrick. More

by GABRIELMATTOCKS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Sandy, Brian Thompson, Katy Rock
Feb 10, 2021 -

Klaben Ford Lincoln responded

Hi, we're pleased to hear everything was completed to your satisfaction! We hope to be of service to you again! Take care!

December 03, 2020

Steve and the body shop he works at were great. Always kept me in the loop, quick to admit error and fix it, and even went the extra step to provide excellent customer service! More

by Alexander K.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Workman, Nick Johnson
Feb 10, 2021 -

Klaben Ford Lincoln responded

Alexander, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We are happy Steve was able to help you out! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

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