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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,389 Reviews

5,389 Reviews of Klaben Ford Lincoln - Service Center

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December 02, 2020

Klaben is amazing to deal with for service or sales. We always deal with Mike or Kim in service, or Matt in sales. We have never had a bad experience! More

by munsongta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Moyers
December 01, 2020

The techs are terrible, take way too long to work on a fix and the quality of work is very poor! Sorry to say this but it is what it is. More

by DRJACKSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mona Crooks
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Alcorn
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2020 -

Klaben Ford Lincoln responded

Thank you for taking the time to provide your honest feedback through a few of the multiple venue requests we send out. First off, thank you for the 4 stars given to 2 of our team members, Mona and Tom. They are both long term team members that truly care about what they do. My focus naturally turns to your other comments regarding our technicians and work quality. It is mortifying that we would put you, or any customer for that matter, in a position to have that perception. That was not our intention and I truly apologize for doing so. No excuses. We try hard every day to separate ourselves from the competition, in a good way, that leads to customers for life. We failed miserably in your case. I hope that our numerous attempts to contact you were not a nuisance as we were simply trying to engage in any way that might be of assistance in rectifying the situation. It is my responsibility, along with the other members of the leadership team, to use your feedback and share with those involved, as an awakening to what the end results of our actions can be. All of that being said, if there is anything that I can try and do for you at this point, please let me know. Again, I thank you for your feedback and apologize for not delivering the type of experience that you should expect and deserve. We remain at your service. Mike VanHoose, mvanhoose@klaben.com, 330-673-3139 ext 107.

December 01, 2020

Sean is always excellent to work with, attentive to our needs and exceeds our expectations each time. Thanks for your continued excellent customer service. Bruce B. More

by Brucebrower5
Recommend Dealer
Yes
Employees Worked With
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2021 -

Klaben Ford Lincoln responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We are happy Sean was able to help you out! At Klaben Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

December 01, 2020

Steve was very professional, prompt, and kept me in the loop the entire time the truck was being worked on. Job finished ahead of time. More

by DAVIS358
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Workman
Feb 09, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for your wonderful response to the quality of service our Staff provides! At Klaben Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

November 29, 2020

I ran into a problem recently and called the dealership. Not only did they come to my work to get my truck they brought me a car to ensure I had transportation to get home. More

by GCarp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!

November 26, 2020

Everyone was very professional and polite !! I always love working with Kim. Even during these crazy times. Everyone was very careful and plenty of Poe was available for use More

by Probe91gt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Schultz
Feb 09, 2021 -

Klaben Ford Lincoln responded

Hi, our Staff works hard to go the extra-mile for our valued guests! Please let us know if you have any additional questions about services you received and thank you again for choosing Klaben Ford!

November 24, 2020

Awesome. Awesome aren’t the words that can be said this place is the only place to go. From sales, service, parts to body shop. Time for oil change. My boy plays college football and drives a ton. Mike got More

by firegav
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Moldas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric
Feb 09, 2021 -

Klaben Ford Lincoln responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

November 22, 2020

Great people took care of my car got me and out it was a very experience. I will continue to use Klaben for all my service needs. More

by COLE.JIM38
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2021 -

Klaben Ford Lincoln responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Klaben Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

November 20, 2020

Mona and the team at Klaben Ford service always are helpful, friendly, and keep our vehicles in great shape! I always return for service at Klaben Ford. More

by IMSANDYZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2021 -

Klaben Ford Lincoln responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

November 20, 2020

Hands down Roscoe is the best. As long as he is with Klaben I will be getting my vehicles from him. Not only does he give you the best deal, he also takes care of you on the service end as well. I have More

by Langear
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roscoe Woodberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We are happy Roscoe was able to help you out! Thanks again for your business! Take care!

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