Klaben Ford Lincoln - Service Center

Great individualized service! Our personal contact, Kim, took excellent care. She kept in contact with us as to the progress of our vehicle and helped us make a smart decision bas Our personal contact, Kim, took excellent care. She kept in contact with us as to the progress of our vehicle and helped us make a smart decision based on options. It was nice to know that we were just not another number. As far as we can tell, the mechanical issue has been fixed and we are very pleased. More

Ok front end alignment The service was awesome along with great Mona was really helpful she called Wayne one of the mechanics to take a look at my problem. We managed to det The service was awesome along with great Mona was really helpful she called Wayne one of the mechanics to take a look at my problem. We managed to determine the exact problem with my front wheels. Got the problem fix and if drives terrific. Thanks More

Quick, responsive and efficient Had car stallout. Service said bring in right away--too dangerous to watch and see. Got me a rental car and had problem fixed next day! Even helped ge Had car stallout. Service said bring in right away--too dangerous to watch and see. Got me a rental car and had problem fixed next day! Even helped get baby carseat back in car after fix More

Fantastic service I love the professional atmosphere when I arrive to get service on my vehicle. Everyone is polite, kind and very friendly and to top it off very prof I love the professional atmosphere when I arrive to get service on my vehicle. Everyone is polite, kind and very friendly and to top it off very professional. I feel like part of the Klaben family! Good employers have great employees. More

Great Service Very professional and great service by all. They did a great job checking everything for me as this was a new/used truck I just bought. Very professional and great service by all. They did a great job checking everything for me as this was a new/used truck I just bought. More

Awesome as typical of Klaben Ford! it was a last minute request on a cold snowy day. no real time or room for my car BUT...Klaben Ford (Kim Wolfram) made it work and thank goodness for it was a last minute request on a cold snowy day. no real time or room for my car BUT...Klaben Ford (Kim Wolfram) made it work and thank goodness for Kim, and Sean Bradford as well! The car ultimately needed the Serpentine belt and right front and lower controls arms. Best part, they found me a car to drive home (which is 50 miles away)! That's right...I moved 50 miles away and STILL remain loyal to Klaben Ford at Kent, as they are always willing to "go the extra mile" for me! Kim, Sean, Loretta...THANK YOU ALL! to the mechanics that work on my car....THANK YOU! Keep me and my Fusion running a few more thousands of miles and I'll be back in with my next ford! You are all appreciated equally! Kindly, Patty More

Battery replacement I took my car into Klaben to have the battery looked at after I had to use a battery pack to start it. It was just outside the 3 year warranty so I di I took my car into Klaben to have the battery looked at after I had to use a battery pack to start it. It was just outside the 3 year warranty so I did have to pay $50 for a new one since it was still pro rated. The service advisor (Kim Wolfram) advised me the positive battery cable needed replaced as well because acid had eaten through it. I took it to another dealership I had an extended warranty through thinking that may be covered (unfortunately it wasn’t). That dealer told me the cable did not need replaced. When I called Kim to tell her the conflicting diagnoses, her manager (Sean Bradford) called me back. I took my car back to Klaben and Sean had the mechanic come out to the check in area. He showed me the back of the cable where there was barely any metal left. Klaben replaced the cable at a great price. They bent over backwards to make sure my car was right. I would highly recommend their service dept. Their employees are very polite and top notch. More

New tires Well new tires time for my boys truck. Didn’t want to spend a fortune so once again Mike Brandvold aka Awsomness Maximus, found a great price. He had Well new tires time for my boys truck. Didn’t want to spend a fortune so once again Mike Brandvold aka Awsomness Maximus, found a great price. He had them put before the big snow storm. Eric Chapman put on, so far so good. Also when I was waiting Chris Moldas stops in aka the best salesman ever, He must have esp talked about my wife’s car lease coming up. They are all great people. More

OIL CHANGE I CAME IN FOR AN OIL CHANGE AND DID NOT HAVE AN APPOINTMENT, BUT I WAS TREATED AS IF I WAS AN OLD FRIEND AND IT DIDN'T MATTER TO THEM . I CAME IN FOR AN OIL CHANGE AND DID NOT HAVE AN APPOINTMENT, BUT I WAS TREATED AS IF I WAS AN OLD FRIEND AND IT DIDN'T MATTER TO THEM . More

Fast and courteous I have used this facility in the past and will continue to do so because of the friendly people and the convenience of making appointments. I have used this facility in the past and will continue to do so because of the friendly people and the convenience of making appointments. More