Klaben Ford Lincoln - Service Center

prompt and professional repair service My new Edge began making a horrible thumping noise and would swerve upon braking-very frightening and progressively worsened over 7-10 days. I called My new Edge began making a horrible thumping noise and would swerve upon braking-very frightening and progressively worsened over 7-10 days. I called the service center for an appointment. The mechanic took me on a test drive and was very concerned about the vehicle alignment as well as the braking issue. They found that a bolt on the strut and sway bar had broken off and needed to be replaced. Due to this issue there was also excess wear and tear on the tires so they replaced all 4 tires and performed an alignment as well! And they completed all this work within 48 hours the week prior to Thanksgiving which allowed us to safely drive the vehicle to New York to visit family for the holiday. Thank you to the Service center staff! More

Excellant service. This is my car's family. This is the dealership and service department I trust with my car. As a customer they always make you feel special each time you visit with them. This is the dealership and service department I trust with my car. As a customer they always make you feel special each time you visit with them. More

Above and Beyond I have been working with Roscoe for over a year now. I have been contacting him the last few weeks telling him that I have been having issues with my I have been working with Roscoe for over a year now. I have been contacting him the last few weeks telling him that I have been having issues with my satellite radio, it will intermittently cut out and say "acquiring signal" and not work for a while. I had taken my car to another Ford dealership close to work to get oil change/tire rotation and told them about the problem I was experiencing. After 6 hrs of them having my car they told me I can pick it up and there wasn't anything wrong with the radio. I started the car up and while still at the dealership I experienced the acquiring signal message. The other dealership was trying to make arrangements to get me a rental when I said would rather have the folks at Klablen take care of this. A few days later Roscoe came to my office, dropped off my loaner and said it may be a few days, but they will keep me posted. That evening Roscoe called and said he was going to bring me my car back, drove across town on his personal time to swap cars with me. I asked what had happened and he informed me that as soon as his team in the service department looked up in the system what issues I was experiencing they soon realized this was a known issue and Ford is working to resolve the problem. Words can't describe how I felt about the other Ford dealership that didn't put forth the effort to research my problem, yet blew me off as if I was making this diagnosis up. Roscoe and the folks at Klaben have always gone the extra mile to make sure every customer is satisfied. Kudos to Richard Klaben for hiring an outstanding team! More

Extra Effort to Correct a Mishap My car was brought in for what I thought was a minor repair of the intelligent access system. It turns out that I had a wiring issue. There were a f My car was brought in for what I thought was a minor repair of the intelligent access system. It turns out that I had a wiring issue. There were a few hiccups with getting the repairs completed, but the staff at the dealership was very professional (and apologetic) and we were able to get things handled to my satisfaction, despite the initial issues. Sean and Brandon were super helpful in resolving the issue. I very much appreciate their efforts. More

Very helpful and painless experience The Klaben Ford Lincoln Service Center was knowledge and efficient. They were honest and had my car back to me in 3 days. Very pleased! The Klaben Ford Lincoln Service Center was knowledge and efficient. They were honest and had my car back to me in 3 days. Very pleased! More

Good experience with a thoughtful team that cared Had issues with the emergency brake system and the team went out of there way to figure out the issue and find parts that don't really exist any more Had issues with the emergency brake system and the team went out of there way to figure out the issue and find parts that don't really exist any more for our make and model. Advised us too on what to do until we fix the part, given that it is an expensive fix. Good team of guys, especially Brian! More

Repair of heater motor fan Heater fan seems to be working now. Kim always takes the time to explain what needs to be done, how it will done, and why it will take care of the p Heater fan seems to be working now. Kim always takes the time to explain what needs to be done, how it will done, and why it will take care of the problem. More

Done right the first time I would highly recommend Klaben Ford Lincoln to everyone. My service advisor Carli she had everything ready when I arrived and check-out was also quic I would highly recommend Klaben Ford Lincoln to everyone. My service advisor Carli she had everything ready when I arrived and check-out was also quick and easy. I will never take my vehicle to any other service department. During the short wait while my vehicle was in-service I checked out the sales building to plan out my next purchase, Louis was incredibly helpful and knowledgeable with any question I had. More