Klaben Ford Lincoln - Service Center

Great Service I travel quite a bit. Klaben has always fit me in for service when I am in town. Everyone in customer service has been wonderful. I travel quite a bit. Klaben has always fit me in for service when I am in town. Everyone in customer service has been wonderful. More

Great customer setvice I purchased a pre-owned 2016 Ford Focus From Nate Bryant in the spring. I had phoned him before coming out to the dealership and told him what I was I purchased a pre-owned 2016 Ford Focus From Nate Bryant in the spring. I had phoned him before coming out to the dealership and told him what I was looking for and what I wanted to purchase. He had the vehicle I was looking for waiting for me. Very impressive. I had to have my car serviced because it was lagging and sluggish. We thought it might be the transmission. Nate went above and beyond by bringing a loaner out to my job in Westfield Center and taking my vehicle back to the Kent Service shop. My clutch needed to be replaced. Nate had Kim at the Service center keep In constant communication with me about my vehicle and what was happening. Everything was under warranty. Nate made sure I was at complete ease and that my days were not interrupted or inconvenienced in any way. Nate even drove my car back to me at my residence in Lodi late on a rainy Friday night and picked up the loaner. Now that is customer service above and beyond. I would highly recommend this dealership because of Nate Bryant. What impressed me the most about Nate is that he is very personable and knowledgeable about what Klaben and Ford are about. I would highly recommend anyone purchase a car from Nate. He is a very loyal and dedicated employee who makes Klaben a notch above the competition. My journey with Klaben was worth the trip to meet Nate. More

Service Always have an enjoyable experience every time I visit Klaben. Terry Baughman has always done an excellent job of helping us whenever we need a new ve Always have an enjoyable experience every time I visit Klaben. Terry Baughman has always done an excellent job of helping us whenever we need a new vehicle. We're treated like family instead of customers. Kyle Sott in service is very professional in his approach and can answer any question I might have. More

Professional and prompt! Klaben team sets the bar high. The service professionals listen to your needs and consult you without 'selling' you. I am always very confident with Klaben team sets the bar high. The service professionals listen to your needs and consult you without 'selling' you. I am always very confident with their recommendations. More

Tire damage No waiting upon stopping in. I ran over curb and the tire became flat. Klaben analyzed the tire told me I needed a new one, ordered the tire, put it No waiting upon stopping in. I ran over curb and the tire became flat. Klaben analyzed the tire told me I needed a new one, ordered the tire, put it on More

Excellent Service and Part Support Mike Band Mike K are fantastic to work with. They just do what they say and get the job done. When i picks dup the car, I requested car mats, the Pa Mike Band Mike K are fantastic to work with. They just do what they say and get the job done. When i picks dup the car, I requested car mats, the Parts Department assisted with the color choices and special ordered the back unit and had it ready for pick up four hours later. Nice job Klaben Lincoln great team! More

Professional Had a regular service visit plus a couple of warranty issues. The service was fast and customer friendly service. Also visited the new car showroom an Had a regular service visit plus a couple of warranty issues. The service was fast and customer friendly service. Also visited the new car showroom and employees stood up to greet me. More

Superb This was the best customer service experience that I have ever had with any type of business. From the service manager all the way through the experie This was the best customer service experience that I have ever had with any type of business. From the service manager all the way through the experience, technicians etc. every one involved showed real concern and interested in solving my problem. Could not of possibly been better. I am thankful for the courtesy. More

Klaben makes the service experience painless Klaben service center was easy to work with and very accommodating to my work schedule. I was able to drop off the tire on my way to work so they coul Klaben service center was easy to work with and very accommodating to my work schedule. I was able to drop off the tire on my way to work so they could have everything fixed and all they had to do was mount the new tire when I returned. I was in and out quickly. More

Eccape Thanks to Brandon Pritchett for his help with the throttle body for my 2010 Ford Escape. His does a great job getting me in and repairing my Fords qu Thanks to Brandon Pritchett for his help with the throttle body for my 2010 Ford Escape. His does a great job getting me in and repairing my Fords quickly. More