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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,376 Reviews
Call Service Center (330) 673-3139

5,376 Reviews of Klaben Ford Lincoln - Service Center

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November 01, 2024

After 3 trips to Klaben for the same problem, it still was not fixed. Their last diagnosis was to install a new latch in my tailgate. The body shop that was originally working on my truck ordered the la More

by rmcgraw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony Thurman Jr
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 09, 2024 -

Klaben Ford Lincoln responded

Thank you for taking the time to provide your you review and honest feedback about your recent service visit. In addition, your kind words about Anthony were appreciated. We share this feedback with our entire team and use it to know what we’re doing well as well as areas needing improvement. After reading your comments it is clear that we failed on a couple fronts and in turn did not provide you with the level of service you deserve, no excuses. Your time and complete satisfaction are very important to us. We clearly let you down in our diagnosis and created an inconvenient experience and lost confidence. We are better than this. It was a pleasure meeting you over the phone, personally apologizing and gaining your valuable additional insight. Thank you for giving us another opportunity to regain your trust and confidence in us. As we discussed, we appreciated your business, but more important to us is building a relationship in which you look forward us to providing the level of service you deserve. Thank you again for your feedback. Anthony, I, and the entire Klaben Team remain at your service. Sean Bradford – sbradford@klaben.com

October 31, 2024

Did what they said they were going to do at the time they said they would. More

by coolbreeze103
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Thurman Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 31, 2024

Aaron was faced with a challenge when my truck arrived and he handled this situation with great customer service as well as communicating with me every step of the way. Much appreciated More

by Cashby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Heinlein
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 29, 2024

Brandon was very helpful and have me a great quote on some new shocks. In fact he was able to save me money. More

by Countypig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Bart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trent
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October 29, 2024

Kim and the Klaben service team took excellent care of my 2005 50th Anniversary Thunderbird. A very special car and it was serviced and then returned in excellent condition. A++++ experience!!!! More

by DavidM0604
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gavin Fano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 29, 2024

Great experience buying a used ford explorer. Reasonable price and straight forward. Appreciate their integrity! More

by Rluce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Crowe
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October 28, 2024

Employees are very knowledgeable and professional with customers. Easy to make an appointment and dealership is ready to serve upon your arrival. More

by BALANE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 28, 2024

Klaben Ford is amazing! ! Customer service is always on point!! Joe French is so awesome. He always so friendly and helpful. Thank you so much More

by LUZINEANDERSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Thurman Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 28, 2024

This was the 1st time using the Mobile service - this is the way to go! Technician was very courteous and friendly. He worked quickly - completed 2 vehicles in an hour and a half, when he was done went ov More

by Bookbug1125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Seth Fairchild
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 28, 2024

Employees have great PR energy and very accommodating. Actual repair service I am not a gam of. More

by bernadetteu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyler Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 28, 2024 -

Klaben Ford Lincoln responded

Good afternoon Bernadette! Thank you for your feedback about our Service department . We are extremely happy that Tyler has kept you coming back, but we absolutely want you to hold us in just as high of regard. I appreciate you taking a few minutes out of your day today to let me know how we can turn those 3 stars into 5. Come January, just let me know when works best to come get your vehicle and we’ll get something figured out for you! Thank You Aaron Heinlein 330.352.1925

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