Klaben Ford Lincoln - Service Center

Collision Repair Excellent communication and quality of repair. Steve and Artie made the entire process and experience go very smoothly. Kudos to the tech that did t Excellent communication and quality of repair. Steve and Artie made the entire process and experience go very smoothly. Kudos to the tech that did the repairs as well.... More

Easy and smooth The service department has good communication between technician, service associate and customer. I was well informed daily of progress or problems. I The service department has good communication between technician, service associate and customer. I was well informed daily of progress or problems. I have purchased over 30 cars from Klaben Ford and I give out their name to everyone I know. More

Very prompt and courteous They were all friendly, helpful and prompt. I have always come to Klaben for oil changes, etc. They have always been helpful with questions and servic They were all friendly, helpful and prompt. I have always come to Klaben for oil changes, etc. They have always been helpful with questions and service. More

Great service! Friendly and knowledgeable service. Everything was handled very professionally and quickly. The truck looked brand new when the repairs were done. Eve Friendly and knowledgeable service. Everything was handled very professionally and quickly. The truck looked brand new when the repairs were done. Everything from the quote to getting my rental went smoothly. More

Excellent service and rep KIm was so nice and extremely helpful, even anticipating things I needed from my car when I dropped it off. EXCELLENT SERVICE AND GREATLY APPRECIATED KIm was so nice and extremely helpful, even anticipating things I needed from my car when I dropped it off. EXCELLENT SERVICE AND GREATLY APPRECIATED! More

Ford Fusion Service (Also completed a review on CSSI survey) We were very satisfied with the service on our Fusion. Our advisor, Kim Wolfram is very knowledgeable about cars and explained everything that was go We were very satisfied with the service on our Fusion. Our advisor, Kim Wolfram is very knowledgeable about cars and explained everything that was going to be completed and also checked other items to be sure all was in working order. We enjoy working with Kim. She is very helpful, friendly, accommodating, personable and is truly an asset to your team! More

#1 customer service From the moment I pulled my car into the Kent Ford Service department I was blown away by the professional staff. I was made to feel important. Takin From the moment I pulled my car into the Kent Ford Service department I was blown away by the professional staff. I was made to feel important. Taking care of checking me in immediately so I could get into my rental and get to work. Loretta at the rental car agency is absolutely lovely too! I had been a disappointed customer of Liberty Ford in Solon for over 8 years. I just thought poor customer service had become the new normal. Not so!! The drive to Kent is so worth it! So impressed from beginning to end with every employee I came in contact with. Thank you! More

Just wish they'd honor others' coupons Kyle is the best. He treats me with respect and gets the best price he can for what needs to be done. We receive coupons from the dealership where we Kyle is the best. He treats me with respect and gets the best price he can for what needs to be done. We receive coupons from the dealership where we bought the car, but not from Klaben. It would be so helpful if they would send us their coupons or honor those of the other dealership. More

Klaben visit Came in to have THE WORKS package performed. Car was serviced promptly, and every thing was explained. Waiting area was nice with drinks and donuts. A Came in to have THE WORKS package performed. Car was serviced promptly, and every thing was explained. Waiting area was nice with drinks and donuts. Advisor Kyle helped me with a problem I was having with my NAV. Very pleased with my visit. More

Oil Change and Part Replacement Went in for our first Oil Change and was very happy with the service! Mentioned the check engine light was periodically coming on and off and they fou Went in for our first Oil Change and was very happy with the service! Mentioned the check engine light was periodically coming on and off and they found a bulletin for our Ford and told us the next time it came on to come right in. A week later the check engine light came on; I called, was able to drive right in, and they quickly got me a rental and had the part replaced and the car ready to go the next day. Everything was covered from the bulletin. Fantastic service and customer care! More