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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
4,738 Reviews

4,738 Reviews of Klaben Ford Lincoln - Service Center

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March 31, 2023

Great service and care of my car by Mario for my first maintenance appointment. Have enjoyed my whole experience with Klaben thus far. More

by Dana B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Burghardt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Palomba
March 30, 2023

It is always a great experience working with Klaben, and my service rep Joe French! I recommend them to everyone! More

by Shandy Gonzales
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 29, 2023

Friendly and professional service. explained work done and made it a good and thoughtful experience. Good job! More

by FEATON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 29, 2023

Joe was a pleasure to work with. I drove down to Klaben from Cleveland to get the part I needed installed in my car and Joe and his crew took very good care of me and my Expedition. More

by cari.marderstein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 29, 2023

Needed both kids cars in for the works. Brought the first in Shelby and Kim statrted the paperwork Mike finished. They were able to get the first one done in record time swapped the cars Mi More

by firegav
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Moldas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelby Wiley
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 29, 2023

I had an unknown smell that I could not identify and long story short is that I had a water leak coming from my windshield. My service advisor Mona and service manager Tom have kept me informed every step of More

by reades737
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 29, 2023

Works wells to get us the best rates and provides us with the information we need to make decisions…gives out cookies too! More

by tverespej
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Palomba
March 28, 2023

I went to get my battery replaced and Justin was very friendly and helpful. Overall, I had a good experience. More

by JackieL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Russell
March 27, 2023

Klaben called to let me know there was a recall on our Ford Escape’s shifter cable bushing and they could repair it at our house. It was so convenient and the service tech was so professional and friendl More

by mleonatti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Albritton
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 27, 2023

Always friendly customer service and always finding discount to make it easy on my wallet too! More

by Bookbug1125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
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