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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
4,706 Reviews

4,706 Reviews of Klaben Ford Lincoln - Service Center

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March 06, 2023

Quick. , friendly and consistent. They always go out of their way. What more could you ask? More

by Mlewi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Palomba
March 06, 2023

My wife and I have taken both of our cars here for years. Check in is easy, the waiting room is nice and very clean, and a ride is available if necessary. Tyler Schultz is very professional and helpful every More

by Tmiksch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 05, 2023

Klaben dealership is a place where I feel comfortable with the whole process my fusion and I go through. Kim Wolfram takes wonderful care of me with her knowledge and service which is excellent. 🥰 More

by MARIONLC118
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 05, 2023

Great place to take your car for repairs. Was giving help from Lincoln for repairs. I will return if needed More

by ru55ru
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Palomba
March 05, 2023

Great place they treat you like family. Needed an oil tire rotation, and it was time for a coolant flush. Mike Brandvold checked me in took care of everything, also I send in my oil for tes More

by firegav
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Moldas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 05, 2023

Mona was the best. She took care of everything for us and kept us well informed . More

by GREGORYJBOWSER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 03, 2023

Service was fine - work performed on my car was terrible. Had to have microchip replaced in the radio - get my car back and the plastic interior pieces were not put together correctly. There are big gaps i More

by douglasbarnes23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyler Schultz
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2023 -

Klaben Ford Lincoln responded

Thank you for taking the time to provide your review and honest feedback about your recent service visit. We share this feedback with our entire team and use it to understand what we’re doing well as well as areas needing improvement. After reading your comments it is clear that we let you down on a couple fronts and in turn failed to provide you with the level of service you deserve. No excuses. Your time and complete satisfaction are very important to us. The quality of work should have been inspected and double checked before returning your vehicle back to you. Might I have just a couple more minutes of your time at your convenience to gain more insight into your experience? My direct contact information is below. We look forward to making right a situation we clearly created. Thank you again for your feedback, and I look forward to speaking with you soon. Sean Bradford – sbradford@klaben.com – (216)337-1005

March 02, 2023

Always friendly, courteous, and very helpful. Makes sure to let you know what is going on with your repairs and lets you know if anything is under warranty. More

by adray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Webster
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 02, 2023

The work was completed within the time estimate including a Ford recommended repair that was not part of the original work order. The waiting area was pleasant and well equipped and the service department f More

by George V.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Becker
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 02, 2023

it was very easy to work with Klaben service department, estimate of time and cost were accurate. They communicated very well, I knew what they were doing and felt involved in the process. More

by CHUNTER5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelby Wiley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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