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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,366 Reviews

5,366 Reviews of Klaben Ford Lincoln - Service Center

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January 17, 2024

Mona is the reason I bring my cars to klaben. She is professional, courteous, knowledgeable and listens for my concerns. You need to clone her. Barney Rowe More

by rwe07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 16, 2024

I appreciate the convenience & working with people who are informative about my vehicle & the great customer service. More

by Sandy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Seth Fairchild
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Wolf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eli Alston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Meacham
January 16, 2024

Very personable and professional. Took care of my problem fast and efficiently. Definitely would recommend More

by Nick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavin Fano
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 15, 2024

This team is awesome! Appointment, diagnostics and replacement parts were done in an extremely timely manner. Appreciate the loaner vehicle while mine was being repaired! More

by debbieconrad678
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Curt Conrad
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 15, 2024

I was treated with respect and courtesy. A shout out to Mike B who went out of his way to explain what I needed and why. Great job Mike. More

by evanovich, john
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2024 -

Klaben Ford Lincoln responded

Good afternoon John, This Sean Bradford from Klaben Ford Lincoln. Thank you for taking the time to post your review and the kinds words shared about Mike B. We share these with our entire team and reflect on their content for affirmation and opportunities for improvement. Based on your 4 star rating we did a good job serving you during your recent visit. It also tells us we could have done better in providing you with the level of experience you deserve. Sometimes there are small things we overlook or expectations we set and don’t quite deliver on. Other times we find the rating left was a mistake. Might I have just a couple minutes of your time at your convenience to gain additional insight? It is my responsibility to personally apologize and take this back to our team for coaching, counseling, and celebrating as we continuously work towards making every experience an excellent one for our customers. Thank you again for your feedback and I look forward to speaking with you soon. Sean Bradford - sbradford@klaben.com - (216)337-1005

January 15, 2024

Always a wonderful experience with Kim wolfram! Very professional and detailed. She makes sure she explains things thoroughly and always mention the complimentary car wash! Definitely always a won More

by alandrathompson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 15, 2024

Very personal / informed me regarding our car situation. Informed me on our cost of goods. More

by djacarbone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelby Wiley
January 14, 2024

Mona was ver efficient and professional. I felt confident having my Ford serviced at Klaben. Also enjoyed driving brand new loaner car! More

by Sugg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 14, 2024

I love the Klaben Team. I just had to have my transmission replaced and they made the process smooth. They respect my time and schedule to get me in and back on the road. Mo More

by fairyrain826
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Sigmund
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 14, 2024

The Klaben Ford Lincoln team always provides great service. Gavin in Service was very transparent, kept in constant contact, and provided all around quick service. Always a pleasure doing business wi More

by morganmannella
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavin Fano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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