Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
5,335 Reviews of Klaben Ford Lincoln - Service Center
Sort by
November 30, 2023
I like Anthony Thurmond customer service he very knowledgeable about his job and he treats you like a person. knowledgeable about his job and he treats you like a person. More
by DDANTHONY07
Verified CustomerEmployees Worked With
November 29, 2023
Joe French has been my service rep for years. He continues to be an excellent, informative representative of Klaben Ford Lincoln in Kent, Ohio. I recently needed extensive service on my 2009 Linc He continues to be an excellent, informative representative of Klaben Ford Lincoln in Kent, Ohio. I recently needed extensive service on my 2009 Lincoln MKZ. JOE kept me updated on the progress and the work that needed to be completed. When the work was completed, Joe was not available as it was Thanksgiving weekend. When I went to pick up my vehicle, a wonderful young service agent named Anthony was so kind and considerate the moment I walked into the service area. He filled out the paperwork efficiently and had me out of there in minutes. He even brought my car to me as it was parked further out in the pickup lot. He was an ABSOLUTE gentleman the entire time. My dealings with this service staff has ALWAYS been top notch! Keep up the excellent work! More
by Jtomei1954
November 29, 2023
It’s good. There were two things they could have down to my vehicle if they’d called and told me instead of telling me when I picked it up. Now I have to brin There were two things they could have down to my vehicle if they’d called and told me instead of telling me when I picked it up. Now I have to bring it back in. More
by DIE4BRUCE
Employees Worked With
November 28, 2023
Very pleased with my service and the job was well done and my service advisor was very helpful and his recommendation was on point also and my service advisor was very helpful and his recommendation was on point also More
by lucretiajohnson42
November 27, 2023
Great dependable service friendly helpful Chris was very good I would recommend to friends and family good I would recommend to friends and family More
by wisesee38
Employees Worked With
November 27, 2023
Most professional Ford dealer I've ever dealt with in OH, PA or FL. Top echelon of quality - If you want to be treated right and can afford it, this is the place for you. Using this dealership for repairs is PA or FL. Top echelon of quality - If you want to be treated right and can afford it, this is the place for you. Using this dealership for repairs is like buying insurance that the situation will be made right under any circumstance. More
by mhoyt4
Employees Worked With
Shelby Wiley
November 26, 2023
We would like to thank Kristen Bruner and the body shop staff for an awesome job for the repairs to our 2019 Jeep Compass. Unfortunately it was involved in an accident and had quite a bit of damage inside staff for an awesome job for the repairs to our 2019 Jeep Compass. Unfortunately it was involved in an accident and had quite a bit of damage inside and out. Kristen did a great job with keeping us updated on parts that were needed to complete the repairs due to an unexpected circumstances that were out of there control. The car looks amazing, just like the day we purchased it. We would highly recommend Klaben for all your body shop needs. More
by deanejones602
Employees Worked With
November 25, 2023
Best service Mike B and Sean always do best and exceed expectations. They are great expectations. They are great More
by JEDWARDS21
November 25, 2023
Friendly. Knowledgeable. Efficient. Great customer service. Attention to details. Fast. Care for the customer. Highly recommend. Knowledgeable. Efficient. Great customer service. Attention to details. Fast. Care for the customer. Highly recommend. More
by jeniferhamner
Employees Worked With
Shelby Wiley
