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Knauz Continental Autos

Lake Bluff, IL

4.6
464 Reviews
It was over 80 years ago when, Karl Knauz the father of the current chairman, Bill Knauz, created the dealership that would bear his name for generations to come. Karl Knauz after years of being a chauffeur opened a gas station in Lake Forest. Did he imagine that this modest beginning would come to be one of the most recognized dealerships in the country. The franchises they have now, Mercedes-Benz, BMW, MINI, Land Rover, Hyundai, smart have put their trust in the Knauz family, (with Mercedes-Benz going all the way back to 1959). They have weathered the good times and the bad, and done so by taking care of customer's using 'The Golden Rule".
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409 Skokie Highway

Lake Bluff, IL

60044

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Showing 464 reviews

July 15, 2020

amazing first car experience My family has been buying with Knauz for years so I immediately went to them first when I was ready to purchase my first car. I had browsed the websit More

by aileenstanton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hans Kribbel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vijay Zaveri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Polanski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2020 -

Knauz Continental Autos responded

Hi Aileen, thank you for leaving such a detailed & thoughtful review. We're thrilled to receive your comments about your experience working with Peter, Hans, & Vijay! We're so glad to hear that their expertise helped ensure that you made the perfect choice & ended up with a Benz that you love. We greatly appreciate you reaching out to us. Congratulations on your new Mercedes, & thanks for being part of the Knauz family! We're looking forward to your next visit!

July 14, 2020

A Pleasure to Work With My recent purchase at Knauz Mercedes was a very good experience. The process was easy and Strah was extremely helpful, knowledgeable, and easy to talk More

by Olya74n
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Strah Gostovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2020 -

Knauz Continental Autos responded

Hi Olya, thank you for your comments. We're so glad to hear that you had a good experience working with Strah, & that he made your visit easy, enjoyable, & efficient! We greatly appreciate your feedback, as well as your recommendation. Congratulations on your new Mercedes & thanks for being part of the Knauz Mercedes-Benz family! Safe & happy driving!

July 13, 2020

Quick and great service I worked with Juan Villarreal. He was very helpful, quick and straight to the point. His energy was super positive, and he was very knowledgeable. I r More

by moussapriscilla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2020 -

Knauz Continental Autos responded

Hi there, thank you for reaching out to us. We're so glad to hear that you enjoyed working with Juan to learn about your Mercedes! We understand that there's a lot to learn about these cars, so we're thrilled that you were able to utilize his product knowledge, expertise, & positive demeanor to get acquainted with your Benz! Thanks again for leaving this review. We'll see you next time!

July 07, 2020

Satisfied in the end Ordered a GLE and the build was cancelled due to a factory shut down. Tracked the inventory for awhile and found a comparable GLS that met our require More

by chad.george1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vijay Zaveri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Polanski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2020 -

Knauz Continental Autos responded

Hi Chad, thank you very much for reaching out to us about your experience working with Peter, Juan, & Vijay. We're so glad that Peter was able to find a comparable GLS that met all of your needs! We strive to make the purchasing process as transparent, stress-free, & safe as possible, given these unprecedented times, so we're extremely glad to receive your feedback. Congratulations on your new Mercedes-Benz! Thanks again for writing to us & thank you for being part of the Knauz family!

June 23, 2020

Excellent Experience I was very impressed with the experience at Knauz Continental Autos, especially Paul Kim, my sale assoiciate. They had very competitive pricing and p More

by johnbrase
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vijay Zaveri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2020 -

Knauz Continental Autos responded

Hi John, thank you for taking the time to leave this review. It's exciting to hear how much you enjoyed your experience working with Paul & Vijay! Our goal is to ensure that every customer has a relaxed, informative, & pleasurable experience shopping with us. Thank you for your kind words & recommendation; we greatly appreciate your feedback! Congratulations on your new Mercedes-Benz & thank you for being part of the Knauz family!

June 21, 2020

An exceptionally easy experience with Paul as our salesman. No question went unanswered and I felt respected and valued as a customer. I’m looking forward to purchasing another vehicle from Paul bec More

by msrsjones
Recommend Dealer
Yes
Employees Worked With
Vijay Zaveri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2020 -

Knauz Continental Autos responded

Hi there, thank you so much for taking the time to reach out to us about your last visit. We're extremely glad to hear how much you enjoyed working with Paul! We strive to provide excellent customer service, so your feedback is greatly appreciated. Thanks again & congratulations on your new Mercedes-Benz! We'll be here if you need us; safe & happy driving!

June 20, 2020

Called them from out of town to buy a car for my wife's birthday. We talked about pricing and I asked if they could hold it for less than 24 hours so I could travel there to buy it - no financing conting More

by JMOH
Recommend Dealer
No
Employees Worked With
Paul Kim
2.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Herbig
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2020 -

Knauz Continental Autos responded

Hi there, thank you for reaching out to us with your feedback & making us aware of the situation. We're terribly sorry to hear that you had a disappointing experience. Client satisfaction is extremely important to us, & it's never our goal to leave a customer feeling dissatisfied or upset. We will look into this situation immediately. If you'd like to reach out to our store manager, Hans (hkribbel@knauz.com,) he'd be more than happy to try to come to a resolve in regards to this situation. Thank you for letting us know.

June 13, 2020

FROM THE MINUTE I CONTACTED DEALER, I WAS TREATED IN THE MOST PROFESSIONAL WAY EVER. PETER POLANSKI, RYAN HERBIG, AND JACQUI HALLIGAN MADE THIS PURCHASE EXCEPTIONALLY EASY AND STRESS FREE. AS A BUSY BUSINES More

by EDGAR CANTU
Recommend Dealer
Yes
Employees Worked With
Ryan Herbig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Polanski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacqui Halligan
Jun 15, 2020 -

Knauz Continental Autos responded

Hi Edgar, thank you for reaching out to us about your experience. We're very glad to hear how much you enjoyed working with Jacqui, Ryan, & Peter! We completely understand that many of our clients lead very busy lives, so we strive to make things as convenient & transparent as possible. Thanks again for leaving your feedback with us; we're thrilled to hear how much you enjoyed your visit. Congratulations on your new Mercedes-Benz & thanks for being part of the Knauz family!

June 12, 2020

Absolutely, the very best car buying experience ever for me! William Wiegand, our Sales Consultant, sincere dedication to providing outstanding customer service is worthy of emulation. Trust me I shopped ar More

by erichogg
Recommend Dealer
Yes
Employees Worked With
Roxanne Peplow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Weigand
Jun 12, 2020 -

Knauz Continental Autos responded

Hi there, thank you very much for leaving this review. We're thrilled to hear how much you enjoyed working with William to purchase your new Mercedes-Benz! We strive to cultivate an enjoyable & transparent showroom experience, so your comments about William & Roxanne's performance are greatly appreciated. Thanks again for your feedback & congratulations on your new Mercedes! Safe & happy driving!

June 05, 2020

This dealership and staff are amazing I have purchased at least 10 cars from Knauz and they are amazing. They do everything in their power to get a deal done in a fair manner. The sales More

by jabraham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Herbig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Polanski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2020 -

Knauz Continental Autos responded

Hi there, thank you very much for reaching out to us about the experiences you've had with Ryan & Peter. We're thrilled to hear that you enjoy working with them so much that you've purchased at least 10 cars! We strive to cultivate a welcoming, helpful, & efficient showroom experience, so we are very appreciative of your review. Thanks again for your feedback & congratulations on your new Mercedes-Benz! We'll see you next time!

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