Koons White Marsh Chevrolet

Buddy, Sean, and Nick (Sales Manager) all led me to a great deal! Special thanks to Buddy who worked with me for weeks to help find the right truck! great deal! Special thanks to Buddy who worked with me for weeks to help find the right truck! More

Terrible service department. Service manager And service advisors needs training in customer service. repairs were done to my vehicle That didn’t fix the problem. Service manager And service advisors needs training in customer service. repairs were done to my vehicle That didn’t fix the problem. More

Car selection was good, my salesman was good, when if got to financing it got a little messy an exhausting.As many transactions as Koon’s does it could have been smoother.I lost my first selection I want bec to financing it got a little messy an exhausting.As many transactions as Koon’s does it could have been smoother.I lost my first selection I want because of a glitch.Not sold on that glitch considering my emails say different.But things happen for a reason and I am happy with my second choice because of a good saleman. More

We where there for 6 hours before we purchased our car. The sales person Andrew was great. The business end was not great. We where signing papers that where not fully filled out. Not sure why it was takin The sales person Andrew was great. The business end was not great. We where signing papers that where not fully filled out. Not sure why it was taking so long. More

Easy to make an online appointment . Service done in a timely manner.They did a video of the vehicle while they were servicing Service done in a timely manner.They did a video of the vehicle while they were servicing More

My experience started off a bit rocky with a sales manager, but the general manager quickly reached out and resolved the issue. Overall, I had a great experience. The finance department was awesome an manager, but the general manager quickly reached out and resolved the issue. Overall, I had a great experience. The finance department was awesome and took the time to explain all their products without being pushy. I would definitely recommend this dealership! More

I had a 7 am appointment on a Monday morning. I dropped off the vehicle Sunday afternoon and left keys in night drop. I arrived at 3:30 pm the next day and was told they hadn’t done anything wi I dropped off the vehicle Sunday afternoon and left keys in night drop. I arrived at 3:30 pm the next day and was told they hadn’t done anything with it because half the staff didn’t show up. I asked for my keys and left. I then received an email a week later saying my vehicle was done and ready to be picked up. They really run a tight ship! More

Koons got my diesel Duramax 2020 in and figured out what was wrong and fixed it got it back to me. Muhammad service guy very professional and let's not forget Will parts manager for getting the part immedia was wrong and fixed it got it back to me. Muhammad service guy very professional and let's not forget Will parts manager for getting the part immediately. Should of took it there 1st time. Instead I had it at another shop they had it two and a half weeks and couldn't figure out the problem. Runs great. I know where I'm going for now on. More

Enjoyed the family atmosphere and the willingness to achieve my goal of getting into a new vehicle and checking on me after the purchase achieve my goal of getting into a new vehicle and checking on me after the purchase More