Koons White Marsh Chevrolet

11/06/2023 Keanu Slate was amazing. Buying at Koons chevy nice it was a great experience. The Sales Manager Jerry Morreale and Financial Services Manager Josh Rogers was Great. I Recomm Buying at Koons chevy nice it was a great experience. The Sales Manager Jerry Morreale and Financial Services Manager Josh Rogers was Great. I Recommend anyone looking for Vehicle you will be happy. Great Place. More

Buddy provided excellent service and treated Us as he was sitting in the other side of the desk! was sitting in the other side of the desk! More

Good dealership and no issues with our purchase. Buddy Price did a good job and sent us a video walkthrough the day before we visited the dealership. Buddy Price did a good job and sent us a video walkthrough the day before we visited the dealership. More

Please stay away they act like they care until you buy the vehicle then they do everything they can not to help it took almost 2 months to get my paper work from them then they said that the problem I had the vehicle then they do everything they can not to help it took almost 2 months to get my paper work from them then they said that the problem I had couldn’t be fixed because the paper work said it only covered it for 30 days and told me to look at the paper work when they realized they didn’t send it to me they said they would over night it but still wouldn’t fix the problem. There are a lot of dealer ships out there you don’t need service like this. More

Buddy was amazing. He spent the whole day with me going over options and helped find the right truck for the right price He spent the whole day with me going over options and helped find the right truck for the right price More

The buying experience at Koons was one of the best ones I have ever had. From walking in the door to driving away our new vehicle we were treated like a VIP even though they were very busy. Chris and Buddy have ever had. From walking in the door to driving away our new vehicle we were treated like a VIP even though they were very busy. Chris and Buddy understood our needs and got us through the process as quickly as they could. More

Was not happy when ordering extra parts we wanted them to install. But Manny took very good care of us & got it done right. He is the best salesman I have ever met, we went to a lot of dealerships, looking w install. But Manny took very good care of us & got it done right. He is the best salesman I have ever met, we went to a lot of dealerships, looking what we wanted. He found it More

I have a good experience in that office the service is really great and I have to leave my vehicle there for a couple hours and then come back to get it I love this place really great and I have to leave my vehicle there for a couple hours and then come back to get it I love this place More

Definitely the best experience we have ever had purchasing a vehicle, thank you for you attention, honesty, integrity amd caring. I would recommend my entire family and friends to purchase a vehicl purchasing a vehicle, thank you for you attention, honesty, integrity amd caring. I would recommend my entire family and friends to purchase a vehicle from a Koons Dealership. We drove 3 hours and it was the best decision. More

I purchased a Hyundai Santa Fe from Morgan Anderson recently and the Customer Service was less than stellar. I recently relocated to Maryland, so I was in need of an auto mobile transportation to work. recently and the Customer Service was less than stellar. I recently relocated to Maryland, so I was in need of an auto mobile transportation to work. I teach at the elementary school level. The night I went to finalize my purchase she was unavailable, and everything was great. The Finance person Josh was great to work with. He explained in detail the maintenance program and why i should purchase. A week passed and I heard nothing from Morgan. Not even a thank you note or card. Then last week Thursday, I got a call indicating they had been calling me to verify my employment and they were in the process of moving forward to reposes my car. I indicated to her that I did not get a call and I was unaware of what was being requested. She then indicated that I was lying because they had been trying to get in touch with me for several weeks. Note that this was the second week that I had the car. She then told me to talk to Josh and hung up abruptly. I spoke to Josh, and he indicated that the bank was trying to get in touch with my employer. I checked with my principal and VP and they did not get any email or phone call from the bank. I then called Megan to explain what was happening, she abruptly the phone and said go call Josh. I had a 10K deposit on the vehicle that I purchased, Megan as the sales rep was rewarded for this sale. Her behavior was unprofessional and rude, this has been an unforgettable experience, to be disrespected at a place of business where I spent my hard-earned money is a hard pill to swallow. I also learned from Josh that they had fat fingered my principal's email address incorrect email address. I spoke to her GM and am still waiting on his response and her apology but since neither is forth coming, I will make sure that everyone is aware of her unprofessional behavior. My rating is actually a zero but that is not an option. More