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Lexus of Chattanooga

Chattanooga, TN

4.9
1,394 Reviews
At Lexus of Chattanooga, it's our mission to bring all of the drivers of Chattanooga, TN and surrounding locations an extensive line of the finest new and used Lexus cars, quality customer service, and more. From your service and maintenance needs to your Financial needs, Lexus of Chattanooga is there with you every step of the way. Come see us today at Lexus of Chattanooga for an unforgettable experience.
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2135 Chapman Rd

Chattanooga, TN

37421

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Showing 1,394 reviews

October 29, 2023

They are very knowledgeable about their vehicles. Kept us informed. Very pleased with experience. Would definitely recommend. More

by Kjwalls
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jackson Antinore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2023 -

Kjwalls responded

We were very pleased with this buying experience. There was no pressure. We enjoyed working with Mike. He was very friendly and always responded to our calls or emails in a timely manner. We would definitely recommend both he and Lexus of Chattanooga.

October 28, 2023

Fred was such a pleasure to work with. He knows his cars and has a wonderful sense of humor. I told him exactly what I was looking for. He then found it and had it delivered a month earlie More

by maryduffymd
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jackson Antinore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josiah
Oct 31, 2023 -

Lexus of Chattanooga responded

Thank you for your wonderful feedback and for recognizing the exceptional service provided by Fred! 😊 We're thrilled to hear that he was a pleasure to work with, knowledgeable about cars, and had a great sense of humor. It's fantastic to know that he found exactly what you were looking for and even had it delivered a month earlier than expected. Your satisfaction is our priority, and we appreciate your kind words. If you ever have any more questions or need further assistance in the future, please don't hesitate to reach out. We're here to provide top-notch service and support. Enjoy your new car, and safe travels!

October 26, 2023

Mr. Paty was very Professional and very nice! Was pleased with everyone I dealt with ! Will only deal with Mr. Paty from now on ! More

by Dollyk40
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ralph Paty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Forgot their names but all was great!
Oct 31, 2023 -

Lexus of Chattanooga responded

Thank you for your kind words and for recognizing the professionalism and pleasant nature of Ralph Paty! 😊 We're thrilled to hear that you were pleased with everyone you dealt with. Your loyalty and intention to continue dealing with Mr. Paty in the future mean a lot to us. If you ever have any more questions or need further assistance, please don't hesitate to reach out. We're here to provide you with top-notch service and support. Enjoy your ongoing car-buying experience, and safe travels! The Lexus of Chattanooga Team 🚗💨

October 25, 2023

Very helpful! Amazing flexibility! He is for the people! Even coordinated for me to get picked up to get my vehicle! Loved Lexus Of Chattanooga. Welcoming! More

by Deisyn9
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2023 -

Lexus of Chattanooga responded

Thank you for your kind words! 😊 We're delighted to hear that you found our team very helpful, flexible, and dedicated to making your experience as smooth as possible. It's wonderful to know that you felt welcomed and appreciated our commitment to assisting you in coordinating pickup. If you ever have any more questions or need further assistance in the future, please don't hesitate to reach out. We're here to provide top-notch service and support. Safe and happy driving, and thank you for choosing Lexus of Chattanooga!

October 25, 2023

Excellent experience from start to driving car out of lot. Special thanks to Robbie, Marc, and Josiah, and Aaron. All were very professional, personable, respectful, and patient! I am enjoying my More

by clauwalk
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robbie Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaTonya White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josiah
Oct 31, 2023 -

Lexus of Chattanooga responded

Thank you for your wonderful feedback! 😊 We're delighted to hear that you had an excellent experience with our team, from the beginning to driving your new car off the lot. We appreciate your special thanks to Robbie, Marc, Josiah, and Aaron for their professionalism, personable nature, respect, and patience. Your confidence in our continued care and service is important to us, and we're here to ensure your ownership experience is top-notch. If you ever have any more questions or need further assistance in the future, please don't hesitate to reach out. Enjoy your car, and we look forward to serving you for many miles to come!

October 21, 2023

Fantastic customer service in sales and service. A great experience the people treat us like family. Mike Watson, Josiah and Andrea Mashburn are amazing! More

by Candypaulson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrea Mashburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jackson Antinore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2023 -

Lexus of Chattanooga responded

We're delighted to hear that you've had a fantastic customer service experience at Lexus of Chattanooga, both in sales and service. Treating our customers like family is a priority, and we're thrilled that Mike Watson, Josiah, and Andrea Mashburn have made your experience amazing. If you have any more feedback or if there's anything specific you'd like to share, please feel free to do so. Your satisfaction is our top priority, and we're here to assist you in any way we can. Thank you for being a part of the Lexus of Chattanooga family!

October 20, 2023

We had the best experience buying our car here! We worked with Fred, and he was wonderful. We will definitely be back to work with Fred again! More

by KToole
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jackson Antinore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin!
Oct 31, 2023 -

Lexus of Chattanooga responded

Thank you for your kind words and for sharing your best car-buying experience with us! 😊 We're thrilled to hear that Fred made your experience wonderful. We appreciate your loyalty and look forward to working with you again in the future. If you ever have any more questions or need further assistance, please don't hesitate to reach out. We're here to provide top-notch service and support. Enjoy your car, and safe travels!

October 20, 2023

The people are great! Fred,Jackson and Jason did an outstanding job. I ended up buying two cars! The service department is also great. More

by Tim
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Kennedy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jackson Antinore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred
Oct 31, 2023 -

Lexus of Chattanooga responded

Thank you for your fantastic feedback! 😊 We're delighted to hear that Fred, Jackson, and Jason did an outstanding job in helping you with your car purchases. We appreciate your kind words about our team. It's also great to know that you're satisfied with our service department. If you ever have any more questions or need further assistance in the future, please don't hesitate to reach out. We're here to provide you with top-notch service and support. Enjoy your two new cars, and safe travels!

October 19, 2023

Marc was professional, kind, and helpful - never pushy and gave his honest opinion for our growing family. Encouraged us to test drive a GX, and so glad he did, we couldn’t be happier! More

by aanderson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2023 -

Lexus of Chattanooga responded

Thank you for your kind words and for recognizing the professionalism, kindness, and helpfulness of Marc! 😊 We're thrilled to hear that he provided you with an excellent car-buying experience, offering honest advice and never being pushy. It's wonderful that you tested the GX and are now happy with your choice for your growing family. If you ever have any more questions or need further assistance in the future, please don't hesitate to reach out. We're here to provide top-notch service and support. Enjoy your new vehicle, and safe travels! Warm regards, The Lexus of Chattanooga Team 🚗💨

October 18, 2023

Ralph was awesome! My husband bought me the 460 as a surprise and he made it happen! I was actually speechless. He was so easy to work with and even gave us his persona More

by Teresa.hodgkins
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ralph Paty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2023 -

Lexus of Chattanooga responded

Thank you for your kind words and for recognizing the awesomeness of Ralph! 😊 We're thrilled to hear that he made your husband's surprise a reality with the Lexus 460, leaving you speechless in the best way. It's wonderful to know that Ralph was easy to work with and provided his personal information for any future assistance. If you ever have any more questions or need further assistance in the future, please don't hesitate to reach out. We're here to provide top-notch service and support. Enjoy your new car, and safe travels! Warm regards, The Lexus of Chattanooga Team 🚗💨

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