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Lexus of Chattanooga

Chattanooga, TN

Overview
Employees
Reviews
Vehicles
4.9
1,167 Reviews
At Lexus of Chattanooga, it's our mission to bring all of the drivers of Chattanooga, TN and surrounding locations an extensive line of the finest new and used Lexus cars, quality customer service, and more. From your service and maintenance needs to your Financial needs, Lexus of Chattanooga is there with you every step of the way. Come see us today at Lexus of Chattanooga for an unforgettable experience.
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2135 Chapman Rd

Chattanooga, TN

37421

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Showing 1,167 reviews

October 26, 2024

I just purchased my second Lexus from Lexus of Chattanooga. My sales rep, Fred Fortson made my experience smooth and enjoyable. He is very knowledgeable and goes above and beyond for his customers More

by Michelle
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 06, 2024 -

Lexus of Chattanooga responded

Hi Michelle, Thank you so much for sharing your wonderful experience with us! We’re beyond thrilled to hear that Fred made your second Lexus purchase such a smooth and enjoyable one. His passion for helping our customers really does shine through, and we're so glad he could help you find the perfect 2024 Lexus RX Luxury. We’re sure you’ll continue to love every drive! Thank you again for choosing Lexus of Chattanooga. If you ever need anything or have questions, we’re here for you!

October 26, 2024

Marc is the best car salesman of all time. He made me feel like family. More

by Emmagbales
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Hendrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 06, 2024 -

Lexus of Chattanooga responded

Thank you so much for your kind words! We’re thrilled to hear that Marc made you feel like family—that’s exactly the kind of experience we aim to provide. He truly goes above and beyond for his customers, and we’re so happy he was able to make your car-buying journey special. If you ever need anything or have any questions, don’t hesitate to reach out. We’re here for you!

October 26, 2024

World class service and experience. Outstanding operation from start to finish. Every staff member greet you and make sure you are in great hands. Facility is well laid out, easy to More

by Jennifer St. Peter
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ed Emerson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jackson Antinore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Hendrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 06, 2024 -

Lexus of Chattanooga responded

Hi Jennifer, Thank you so much for your incredible review! We’re thrilled to hear that your experience with us was world-class from start to finish. Our team works hard to ensure every customer feels welcomed and well taken care of, so it means a lot to know we succeeded in making your visit seamless and enjoyable. We’re also glad you found our facility easy to navigate! If there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to serving you again soon!

October 24, 2024

I am very pleased with my entire experience at Lexus. Fred Fortson looked out for us from start to finish. He made everything effortless, quick and easy. The entire sales dept is so kind and friendly. Jo More

by Epiphanyhouston
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cate
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josiah Sadek
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Oct 24, 2024 -

Lexus of Chattanooga responded

Thank you so much for your wonderful feedback! We’re thrilled to hear about your positive experience at Lexus of Chattanooga. It’s fantastic that Fred and Josiah provided you with such attentive and efficient service. We’re grateful for your loyalty over the past 15 years, and we truly appreciate your trust in our team. If you ever need anything in the future, please don’t hesitate to reach out. We look forward to continuing to serve you!

October 24, 2024

We found Mark Bales and the Chattanooga dealership provided the most effortless trade for us. Thank you Mark for being so helpful . More

by carolynm1700
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 24, 2024 -

Lexus of Chattanooga responded

Thank you for your kind words! We’re delighted to hear that you had an effortless trade experience with Mark at our Chattanooga dealership. We’ll be sure to pass along your appreciation to him. If you need anything else or have any questions in the future, please feel free to reach out. We look forward to serving you again!

October 20, 2024

We had the best experience ever with our salesman, Ralph Paty! He was great from the start all the way to the end! Go see him if you want the best deal! Five stars only because we can't give more! More

by Valerie Brock
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ralph Paty
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cate
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Hendrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allie McKamey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 22, 2024 -

Lexus of Chattanooga responded

Thank you so much, Valerie, for sharing your fantastic experience! We're thrilled to hear that Ralph Paty provided top-notch service from start to finish. Your kind words mean the world to us, and we're glad Ralph made your visit so memorable. We’ll be sure to pass along your compliments to him! If you ever need anything in the future, don’t hesitate to reach out. Enjoy your new vehicle, and thank you for the five-star (and more!) recommendation!

October 18, 2024

Marc treated us like family, the entire car buying experience with Lexus of Chattanooga was excellent! More

by Rob
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Hendrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 22, 2024 -

Lexus of Chattanooga responded

Thank you so much for your kind words, Rob! We're thrilled to hear that Marc made you feel like family during your car-buying experience. Providing excellent service and creating a welcoming atmosphere is what we strive for at Lexus of Chattanooga. We appreciate your feedback and hope you enjoy your new vehicle! If you need anything in the future, please feel free to reach out. Welcome to the Lexus family!

October 18, 2024

Very professional and friendly. Helps you find what you are looking for. Marc was great as well as Joshia (sic?). More

by Dan
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jackson Antinore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshia
Report | Print
Oct 22, 2024 -

Lexus of Chattanooga responded

Thank you, Dan, for sharing your experience! We're happy to hear that our team provided professional and friendly service, helping you find exactly what you were looking for. We're especially glad to know that Marc and Joshia made a great impression! We'll be sure to pass along your kind words to them. If there's anything else we can assist you with, please don’t hesitate to reach out. Enjoy your new vehicle, and thank you for choosing us!

October 18, 2024

I love the low pressure, service oriented approach of your sales team. The technology training and the financing were specialists were so awesome too! More

by Leslie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aaron Schreiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Hendrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I’m not sure if the technology trainer’s name. He was great.
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Oct 22, 2024 -

Lexus of Chattanooga responded

Thank you, Leslie, for your wonderful feedback! We’re delighted to hear that you enjoyed our low-pressure, service-oriented approach. Providing a comfortable and informative experience is always our goal, and we're glad our team, from sales to technology training and financing, made a positive impression. If you have any more questions or need further assistance, we're here for you. Enjoy your new vehicle, and thank you for choosing us! 😊🌟🚗

October 17, 2024

I was not even sure of the car I wanted and I walked into Lexus of Chattanooga. Marc Bales was so patient and helpful in answering all of my questions! After many, many trips and visits with Mark, I bought t More

by Tami McClain
Recommend Dealer
Yes
Employees Worked With
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 22, 2024 -

Lexus of Chattanooga responded

Thank you, Tami, for sharing your wonderful experience! We're so glad to hear that Marc Bales provided you with the patience and support you needed while finding the perfect car. It’s great to know that he kept you informed throughout the process, making your journey to the RX 350 a smooth one. We truly appreciate your trust in us and are thrilled to welcome you to the Lexus family! If you have any questions or need assistance in the future, please don’t hesitate to reach out. Enjoy your new vehicle!

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