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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,126 Reviews

8,126 Reviews of Lexus of Pembroke Pines - Service Center

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December 02, 2020

My service on Monday wast excellent and they ok so wash my car everything wast in one hour time . Thank you very much I bean whit this company for 26 year and the olwes trade me good thanks a lot ,. More

by MLADYINPINK
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2020 -

Lexus of Pembroke Pines responded

We're so lucky to have you in the Lexus of Pembroke Pines family! Thank you for trusting us with all your repair and maintenance needs over the years!

December 02, 2020

I brought my car in for the first service and asked for the replacement of a cap on a tire that had been missing since picking up the car. They put on a plastic cap as opposed to the metal caps on the othe More

by larry.berkman
Recommend Dealer
No
Employees Worked With
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2020 -

Lexus of Pembroke Pines responded

Hi Larry - I'm so sorry that you weren't completely satisfied with your recent visit. It sounds like we made some mistakes and I can assure you that we also expect more from ourselves. I would appreciate the chance to make things right for you, so if you're willing to discuss this with me directly, would you please give me a call? Thank you, Jose Camara- Service Manager 954-443-2332

December 02, 2020

I enjoy working with John Steigele in service. He is friendly and demonstrates concerned about the safety and reliability of my RX 350 2010. Overall, I am very satisfied with service from Lexus of Pemb More

by CROOKS.KENNETH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Steigele, Service
Dec 03, 2020 -

Lexus of Pembroke Pines responded

Thanks for taking the time to leave us a five-star review! We appreciate you trusting us with your 2010 Lexus RX 350 and are thrilled that your experience with John was so positive. Have a wonderful day! - Your friends at Lexus of Pembroke Pines

December 02, 2020

I always have a great experience at the dealership thanks to my service advisor Jeremy Rivera. He is always pleasant, knowledgeable and efficient. I never have to wait and I greatly appreciate that. More

by SIMONE_BEASON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2020 -

Lexus of Pembroke Pines responded

Simone, it means the world to us that you have had such positive experiences with us here at Lexus of Pembroke Pines! We will be sure to pass along your appreciation to Jeremy. We look forward to welcoming you back again! Thank you and have a great day.

December 02, 2020

Lexus provided me with great service. They kept me up to date with the insurance company discussions and the repairs. The final outcome was beautiful, just like if came out of the factory. I highly recomm More

by gvilomar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Martin, Roy, a young lady that starts with an A.
Dec 02, 2020 -

Lexus of Pembroke Pines responded

Thank you for trusting us to take care of your vehicle. At Lexus of Pembroke Pines, it is our goal to meet the needs of customers and we're happy to hear that our team was so accommodating!

December 02, 2020

Patient and knowledgeable and genuinely willing to help!!! Afforded me adequate and comfortable amount of time . Cordial and intelligent communicator! Offeredfuture availability at any time to be of s More

by Herb EDELBERG
Recommend Dealer
Yes
Employees Worked With
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2020 -

Lexus of Pembroke Pines responded

Thank you for trusting Lexus of Pembroke Pines with your business. We're so glad to hear that our team treated you to the excellent service that we strive to offer. Hope to see you next time!

December 02, 2020

The service department handled the whole process very efficiently. I did not have to wait long to be served which was a plus. Will recommend them highly More

by ALICE.PHEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2020 -

Lexus of Pembroke Pines responded

Your endorsement means the world to us, Alice! Thank you for trusting our service team with your vehicle and your business!

December 02, 2020

Melissa excellent service advisor, made my visit pleasant. Very comfortable facility, made my wait easy. I wish you all very Happy healthy holidays, thank you. More

by NONE3
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Millesa
Dec 02, 2020 -

Lexus of Pembroke Pines responded

We love this review! It's so good to hear that Melissa and the rest of the team made your service visit so friendly and comfortable. From all of us here at Lexus of Pembroke Pines, thank you, and happy holidays to you too!

December 02, 2020

Good attention by Isidro Garcia next time for my service think in Lexus of Pembroke pine for the qualities work they do to me thank More

by José Comas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isidro Garcia
Dec 03, 2020 -

Lexus of Pembroke Pines responded

Thanks so much for leaving a five-star review, José! We are so glad that Isidro made your recent service visit so positive. Our entire team here at Lexus of Pembroke Pines appreciates your business and hopes to work with you again in the future!

December 02, 2020

The service received was excellent and effortless. I went in for new tires, the service advisor, Melissa, was very honest and helpful in my selection process. I was also provided with a loaner, once ag More

by mclinares
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa-Service
Dec 03, 2020 -

Lexus of Pembroke Pines responded

Miriam, thank you for taking the time to leave us a review! We are glad that we were able to assist you here at Lexus of Pembroke Pines, and we will be sure to let Melissa know that you appreciate her help. If you ever need anything else, don't hesitate to come back and see us again!

Dec 04, 2020 -

mclinares responded

You're very welcome and thank you!

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