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Lexus of Sacramento

Sacramento, CA

Overview
Employees
Reviews
Vehicles
4.7
2,826 Reviews
Lexus of Sacramento has won the prestigious League of Elite Award from Lexus. This award is presented to the top 60 dealerships that excel at sales, service, and overall ownership support. Our goal is not to win awards but rather to provide our customers with best possible automotive sales and service experience. We strive to make your satisfaction our number one focus with every interaction. We appreciate all the reviews we receive. Even the reviews with a less than a perfect score give us incite on how to improve our business practices. Thank you for your interest in Lexus of Sacramento.
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2600 Fulton Ave

Sacramento, CA

95821

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Showing 2,826 reviews

December 06, 2023

The service was completed in time as was promised. The car was also given a complimentary wash. I had requested to change the car key fob battery, which wasn’t changed. More

by RAJGUR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daren
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Dec 06, 2023 -

Lexus of Sacramento responded

Thank you for taking the time to share your thoughts on working with our team. If you would like to further discuss your visit, feel free to contact us at your convenience. Best Regards, Christian Simon General Manager

Helpful
December 06, 2023

Work was done on time and per estimate. Nice. I felt I was treated courteously and the work was professionally done. More

by KMCBRIDE2
Recommend Dealer
Yes
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Dec 06, 2023 -

Lexus of Sacramento responded

It's great to know that you had a positive experience at Lexus of Sacramento! We always aim for timely and professional service - thanks for the review!

Helpful
December 06, 2023

The staff is always friendly and takes care of my requests. Thank you! Reliable and Responsive! More

by THERESA_TAL
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina Carson
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Dec 06, 2023 -

Lexus of Sacramento responded

Thank you, Theresa, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Christian Simon General Manager

Helpful
December 05, 2023

We had a good experience. We wanted to replace our SMART car and saw a used on advertised. We were provided thorough information and everyone was very straightforward More

by FRANKMEYER
Recommend Dealer
Yes
Employees Worked With
Jared Ivey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jared Ivey
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Dec 05, 2023 -

Lexus of Sacramento responded

Frank, we're glad to know you had a good experience at Lexus of Sacramento. We strive for transparency, and providing thorough information is part of that! Thanks for choosing us.

Helpful
December 05, 2023

Did not solve an issue with low tire pressure recurring. Did not provide a replacement protector for a wheel housing promised to me at sale a few months ago. Service personnel were not helpful when I poin More

by MAGLYNN7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos Cave
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2023 -

Lexus of Sacramento responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, Christian Simon General Manager

Helpful
December 05, 2023

I brought my car in and told them of a concern that I had, and they fixed it, they did a excellent job. More

by Rkernst4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2023 -

Lexus of Sacramento responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Christian Simon General Manager

Helpful
December 05, 2023

I have the best service manager in Nick Cruz and I trust him totally when he tells me what’s wrong and he finds a solution to my issues More

by Clark2
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2023 -

Lexus of Sacramento responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Nick met your expectations. Thank you for choosing Lexus of Sacramento, we look forward to having you as a valued customer for many years to come! Best Regards, Christian Simon General Manager

Helpful
December 05, 2023

I have used this dealership for all twenty years for the vehicle I bought from them. More

by CORCORAN.M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Simon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2023 -

Lexus of Sacramento responded

Thanks for sharing your thoughts about your experience with Lexus of Sacramento. We appreciate your business and hope to see you again soon! Best Regards, Christian Simon General Manager

Helpful
December 04, 2023

From the few times I have dealt with Lexus of Sacramento, it has been a great experience. From sales to service, everyone has been most helpful and accommodating. From Raj and Mustafa in sales, both Gus an More

by tomcat4u
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Huttleston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Huttleston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mustafa Rashid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Raj Kundiwala in sales, Gus Reynoso service consultant, V Moua service consultant, Dean Haught internet sales
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Dec 04, 2023 -

Lexus of Sacramento responded

Tom - We're delighted to know that you've had a great experience with our team at Lexus of Sacramento! It's wonderful to see the names of so many staff members who have made your visits enjoyable. Thanks for sharing this feedback, and we look forward to assisting you again in the future!

Helpful
December 04, 2023

Of all the dealers visited they were the best. Others were more like a high school football team. Rah rah no experience. Very pro. More

by geiserterry
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patrick Castano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 04, 2023 -

Lexus of Sacramento responded

We're glad to know you had a professional experience with us at Lexus of Sacramento. We strive for excellence and appreciate your feedback!

Helpful
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