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Lexus of Sacramento

Sacramento, CA

Overview
Employees
Reviews
Vehicles
4.7
2,885 Reviews
Lexus of Sacramento has won the prestigious League of Elite Award from Lexus. This award is presented to the top 60 dealerships that excel at sales, service, and overall ownership support. Our goal is not to win awards but rather to provide our customers with best possible automotive sales and service experience. We strive to make your satisfaction our number one focus with every interaction. We appreciate all the reviews we receive. Even the reviews with a less than a perfect score give us incite on how to improve our business practices. Thank you for your interest in Lexus of Sacramento.
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2600 Fulton Ave

Sacramento, CA

95821

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Showing 2,885 reviews

December 18, 2023

Good at keeping me updated as to the progress of the repairs needed. Thanks for the carwash More

by I am not a robot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 18, 2023 -

Lexus of Sacramento responded

Thanks for stopping in at Lexus of Sacramento for service! We are happy to hear that you enjoyed the car wash and are satisfied with our work. Safe travels!

Helpful
December 18, 2023

Good The service department was very prompt. Christina is very cordial and helpful. And she explained all my options. More

by RAY.BERTELSEN
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina Carson
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Dec 18, 2023 -

Lexus of Sacramento responded

Ray, we're glad to know that Christina and our service department at Lexus of Sacramento were able to assist you promptly. We appreciate your feedback!

Dec 18, 2023 -

Lexus of Sacramento responded

It's great to hear that Christina was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lexus of Sacramento! Best Regards, Christian Simon General Manager

Helpful
December 17, 2023

Great job on my car for service and waiting time was awesome. Thank you for job well done More

by JAILNURSESACTO911
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kent Owens
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Dec 17, 2023 -

Lexus of Sacramento responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Christian Simon General Manager

Helpful
December 17, 2023

Everything went as planned. In and out in less than two hours. Repair were perfect. More

by jw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 17, 2023 -

Lexus of Sacramento responded

Thank you so much for your excellent review! We are so glad that Christina and our team had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lexus of Sacramento to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Christian Simon General Manager

Helpful
December 17, 2023

The process was easy and no pressure. Really enjoyed the car buying experience at Lexus of Sacramento. More

by ERICBAKKE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Zinda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Reid
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 17, 2023 -

Lexus of Sacramento responded

Eric, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team and look forward to working with you again. Best Regards, Christian Simon General Manager

Helpful
December 17, 2023

Been a Lexus person for 30 years. Lexus of Sacramento has always been terrific. From sales to service. My service manager today, V, was excellent. More

by Rontom1.rt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
V Moua
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Dec 17, 2023 -

Lexus of Sacramento responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lexus of Sacramento! Best Regards, Christian Simon General Manager

Helpful
December 17, 2023

Everything went as scheduled Was attended right at the appointment time and chose the 60k service plan I wanted and the work was done fairly quick More

by Nestomont
Recommend Dealer
Yes
Employees Worked With
Tracey cash
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Dec 17, 2023 -

Lexus of Sacramento responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Christian Simon General Manager

Helpful
December 16, 2023

Dealership was really good selling a car, but after selling the car, they forgot about us never showed us how to work all the controls are make the garage door work More

by WELBREN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve in finance did a horrible job
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Dec 21, 2023 -

Lexus of Sacramento responded

I'm sorry to receive this feedback and can understand your frustration. We want to ensure you know how to set up the garage door opener and feel confident with all of the other functions of your new vehicle. Please call me at your earliest convenience so that we can set you up with an appointment to meet with our technology specialist. Thank you, Christian Simon - General Manager - 916-465-6331

Helpful
December 16, 2023

Provided an excellent service checking status of my vehicle and washed exterior of my car. More

by RPEABOW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 17, 2023 -

Lexus of Sacramento responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Christian Simon General Manager

Helpful
December 16, 2023

The technicians were prompt and professional and ensured that we were fully informed prior to performing any service. More

by WILLIE.BULDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
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Dec 17, 2023 -

Lexus of Sacramento responded

Thank you so much for your kind words, Willie, and for taking the time to leave us this wonderful feedback! Best Regards, Christian Simon General Manager

Helpful
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