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Liberty Subaru - Service Center

Emerson, NJ

4.4
63 Reviews
Here at Liberty Subaru we have made a considerable investment to ensure that your vehicle is properly serviced and you are completely satisfied with your Subaru ownership experience. - Our service facility utilizes the latest equipment and Subaru special tools/diagnostic equipment. - Our technicians are Subaru trained and certified on the latest Subaru technology advancements. - We use only Genuine Subaru Parts which are exactly engineered and designed to fit your vehicle. Performing routine vehicle maintenance will prolong the life of your Subaru, optimize fuel economy and result in a higher re-sale value. In order for us to help you maintain your Subaru in a manner that keeps it trouble-free and a pleasure to drive for many years to come, you should be aware of the maintenance intervals and requirements. Listed below is the Liberty Subaru recommended maintenance schedule. Oil Change Service (every 3,750 miles) Minor Service (every 7,500 miles) Intermediate Service I (every 15,000 miles) Major Service I (30,000 and 90,000 miles) Major Service II (60,000 and 120,000 miles) Timing Belt Service (105,000 miles) This schedule is based on the recommendations found in the Subaru Warranty and Maintenance Handbook. Additional services may be recommended based on local climate, road conditions, vehicle usage (repeated short distance driving, towing, etc.) and our years of experience with local driving conditions. Not all services are applicable to every model/model year and in some cases prices may vary by model or equipment. Prices are subject to change without notice. Your service adviser will explain and confirm pricing details at the time your Repair Order is written. ** Note: Some 2011 model year and newer vehicles require the use of synthetic motor oil due to the advancement in engine designs for improved fuel economy and endurance. We recommend Genuine Subaru Synthetic Motor Oil, which was developed specifically for the new engine design.

55 Kinderkamack Rd

Emerson, NJ

07630

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63 Reviews of Liberty Subaru - Service Center

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December 27, 2019

⭐️ ⭐️⭐️⭐️⭐️ All the way!!Service Advisor Sareen de ⭐️ ⭐️⭐️⭐️⭐️ All the way!! Service Advisor Sareen de Villa gave us above and beyond 30K miles full service, Full replacement of trunk screen divider More

by Great 2018 rossTrek Limited!
Recommend Dealer
Yes
Employees Worked With
Dan Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Portee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Osterlof
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Albanese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Lidestri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Rovelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sareen de Villa, Service Advisor ??????????, Augie Ercolino, Chris Armeli, Bryan Vignali, Edgar Gonzalez
Dec 31, 2019 -

Liberty Subaru responded

Wow, thank you for your positive and detailed review about your experience here at Liberty Subaru! We are so pleased to hear that Sareen was able to help you with all of your needs! The team will be so happy to hear of your kind words. We appreciate the recommendation and look forward to seeing you again soon!

December 20, 2019

Thank you again Bryan Vignali!!! It's again goes to Bryan Vignali for he's excellent service of our family Forester, thank you for fixing everything at once in a timely manor, and for More

by aperegudin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryan Vignali
Dec 22, 2019 -

Liberty Subaru responded

Thank you so much for sharing your experience with Bryan and the service department here at Liberty! We are happy to hear that it was a positive trip. Bryan and Dan would love to hear about your kind words! Happy holidays to you and your family as well!

November 16, 2019

Kinda of service I was looking for years!!! I called Bryan Vignali about the issues that our car have, and which he address the next day, hardly trying to get the loaner for my wife, which I g More

by aperegudin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryan Vignali
Nov 20, 2019 -

Liberty Subaru responded

Wow, thank you so much for this positive review! We are elated to hear that Bryan was efficiently able to fix the issue with your Subaru to get it back up and running for your wife and the kids! He will be happy to hear of your kind words!

August 04, 2019

Polite, professional service. I have been a customer at Liberty Subaru for over 20 years. I bought my first Subaru in 1999, and decided it was time to replace it in the fall of 201 More

by Martyslady
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Osterlof
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Rovelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 22, 2019

Not family-friendly, ignores women Asked this dealership for YEARS to put a baby changing table in at least the women's bathroom (I bought my car here and get it serviced regularly here More

by PeevedParent
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bryan Vignali
Jul 23, 2019 -

Liberty Subaru responded

Hello, PeevedParent...thank you for taking the time to write about your experience. As the father of three daughters, I can appreciate how convenient a clean changing station can be when it's time to change a diaper, which is why when we renovated our public restrooms a few years ago, the original plans included changing stations in BOTH restrooms. As you may be aware, Federal law requires that all public restrooms comply with the Americans with Disabilities Act, also known as ADA. In order to be ADA compliant, public restrooms are required to have handrails on the walls within a certain distance from the toilet and sink, and there must be a clear 60 inch circle in the middle of the room, with nothing (including the toilet, the sink, or any anything on the walls) protruding into that area. While I would love to be able to provide this amenity as originally intended, given the size of our restrooms, there simply isn't enough physical space to have changing tables and be ADA compliant. Please know that the fact that we have not installed changing tables isn't because we're ignoring you, and it isn't because we don't care about families...it's because we need to comply with Federal law. I recognize this isn't the response you were hoping for, but I do hope that it provides some insight. Separately, I would be most appreciative if you would give me a call at (201) 261-0900 x136 so we can discuss which of my employees told you "yeah, sure, I'll tell the owner" and rolled their eyes at you. I am appalled at the notion that someone in my organization would speak to any customer in such a manner. Such behavior has never been, and will never be tolerated at Liberty Subaru.

July 17, 2019

EXCELLENT service and sales. A pleasure dealing with ALL service and sales representatives. So far, 6 members of my family purchased from Liberty Subaru in Emerson, NJ. My wife an More

by saulzw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Osterlof
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Lidestri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Lidestri for Sales, Chris Armeli, Bryan Vignali
June 26, 2019

Thank you again Bryan Vignali!!! This one goes to Bryan Vignali first of all for offering my wife a loaner without asking twice, second of all for fixing the issue same day, for wheel More

by aperegudin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Rovelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Vignali
May 01, 2019

Thank you! Whenever I have an issue with my Subaru, I run to Liberty in Emerson, and Edgar has been the most kind and patient person ever. I remember there was t More

by Butterfly6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Edgar Gonzalez
May 30, 2019 -

Liberty Subaru responded

Hello, Thank you for taking the time to leave us with such an awesome review! We are glad our service staff was able to leave you with such a positive experience and we look forward to seeing you at Liberty Subaru again soon!

April 16, 2019

Excellent service Edgar Edgar was nice and efficient as always, did everything I asked him for what I'm very grateful, thank you very much for the service Edgar will see in t More

by Speregudin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryan Vignali, Edgar Gonzalez
Apr 24, 2019 -

Liberty Subaru responded

Hi, it is reviews like this that keep our staff here at Liberty Subaru so motivated! We look to provide 100% satisfaction and we are glad that we could do that for you. Thank you for leaving us with this awesome review and choosing Liberty Subaru as your dealership! We are always more than happy to assist you if anything else comes up. Take care!

Apr 24, 2019 -

Liberty Subaru responded

Hi, Thank you for leaving us a review on our service center! Your satisfaction is our top priority. Please stop by again if you need anything at all, we would be happy to help. Thank you for choosing Liberty Subaru. Have an awesome day!

April 09, 2019

Excellent! Always Helpful, Always Reliable! Bob Osterlof and his service staff are all kind and professional! Bob is always very helpful and reliable. It sounds like he and his staff know what t More

by roy ascent2019
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Osterlof
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2019 -

Liberty Subaru responded

Hey Roy, Thank you for taking the time to leave a review for us at Liberty Subaru. We're happy we could meet your expectations! We appreciate you coming to us for Service and we are glad you had such a great experience with our staff. We look forward to seeing you again!

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