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Liberty Subaru - Service Center

Emerson, NJ

4.4
63 Reviews
Here at Liberty Subaru we have made a considerable investment to ensure that your vehicle is properly serviced and you are completely satisfied with your Subaru ownership experience. - Our service facility utilizes the latest equipment and Subaru special tools/diagnostic equipment. - Our technicians are Subaru trained and certified on the latest Subaru technology advancements. - We use only Genuine Subaru Parts which are exactly engineered and designed to fit your vehicle. Performing routine vehicle maintenance will prolong the life of your Subaru, optimize fuel economy and result in a higher re-sale value. In order for us to help you maintain your Subaru in a manner that keeps it trouble-free and a pleasure to drive for many years to come, you should be aware of the maintenance intervals and requirements. Listed below is the Liberty Subaru recommended maintenance schedule. Oil Change Service (every 3,750 miles) Minor Service (every 7,500 miles) Intermediate Service I (every 15,000 miles) Major Service I (30,000 and 90,000 miles) Major Service II (60,000 and 120,000 miles) Timing Belt Service (105,000 miles) This schedule is based on the recommendations found in the Subaru Warranty and Maintenance Handbook. Additional services may be recommended based on local climate, road conditions, vehicle usage (repeated short distance driving, towing, etc.) and our years of experience with local driving conditions. Not all services are applicable to every model/model year and in some cases prices may vary by model or equipment. Prices are subject to change without notice. Your service adviser will explain and confirm pricing details at the time your Repair Order is written. ** Note: Some 2011 model year and newer vehicles require the use of synthetic motor oil due to the advancement in engine designs for improved fuel economy and endurance. We recommend Genuine Subaru Synthetic Motor Oil, which was developed specifically for the new engine design.

55 Kinderkamack Rd

Emerson, NJ

07630

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63 Reviews of Liberty Subaru - Service Center

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April 08, 2019

Very good Verry happy with my purchase. Very nice employees, helpful. Will keep you update after couple of months, cuz I just got my new car. Overall glad to fi More

by Natalia07064
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Clarke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2019 -

Liberty Subaru responded

Hi there Natalia, thank you for leaving us this kind review! We look forward to hearing how you are enjoying your new car! Thanks for choosing Liberty Subaru. Take care!

March 13, 2019

Consumer Beware Buyer beware, unless you are there for service AND you purchased or leased the vehicle from them, they will not bother treating you with respect. We' More

by mkyri
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bob Osterlof
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2019 -

Liberty Subaru responded

Hello, mkyri...thanks for taking the time to let us know about your experience. Unfortunately, there's not really any information here for me to dig into, so I'm not really sure how to respond or make improvements on our end. Suffice it to say what you describe certainly is not consistent with the experience that we strive to provide, no matter where your Subaru was purchased or leased. I would appreciate it if you would give me a call so that I can get a little more information on your experience. I can be reached at (201) 261-0900 x136. Rick De Silva, Jr. General Manager Liberty Subaru

March 08, 2019

Good value The lease deal I got for my Forester is pretty decent compared to other dealerships. I am a happy camper especially with the staff in there. Very frie More

by Easy going
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Bontemps
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dimitri Daniil
Apr 15, 2019 -

Liberty Subaru responded

Thanks for your praise and kind comments about our team. It is always great to hear our staff is doing such a great job. Thanks for coming in and taking the time to leave this review. If you have any further questions, please give us a call. We're always happy to help!

December 21, 2018

Phenomenal I was there the other day to have my vehicle serviced and Edgar’s customer service was second to none an amazing experience I will definitely be bring More

by Carman22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Edgar Gonzalez
Jan 02, 2019 -

Liberty Subaru responded

Thank you for taking the time to leave us your feedback! We are pleased to hear that you felt at home and received phenomenal service with Edgar. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 20, 2018

Excellent service Came on Saturday with apparently bad hub bearing, even though it was Saturday 1pm Bryan made sure that it was replaced quickly and by the warranty, ca More

by aperegudin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Rovelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Vignali
Nov 21, 2018 -

Liberty Subaru responded

Thank you for taking the time to leave us your feedback! We are pleased to hear that you received excellent service during your recent visit! Your satisfaction is our top priority. If you have any further questions, please give us a call. We're always happy to help! We look forward to the next time we see you! Have a wonderful day.

May 11, 2018

Royal treatment - the best Subaru Dealership around I've been back to the Liberty Dealership twice now since I purchased my pre-owned Legacy. Two people I worked with were Bryan Vignali (first) and Sar More

by Love my Legacy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sareen Devilla, Bryan Vignali
Aug 13, 2018 -

Liberty Subaru responded

Thank you for sharing your experience. We are happy to hear it was a great one! Good luck with the new car!

March 19, 2018

Crosstrek Purchase Experience I had ordered a Crosstrek from Brian which I picked up in January and just brought in for my first oil change. Though it was a kind of a long wait, More

by RA Subie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Goon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Vignali
May 23, 2018 -

Liberty Subaru responded

We are so happy to hear that you are enjoying your Crosstrek, and that your experience with our service team is so great! Thank you for your feedback, we hope to see you back again!

February 18, 2018

Great experience! I just got my first Subaru Impreza Sport red lithium 2017 and Antony was part of this amazing experience because take the decision of the car that I w More

by ImprezaLithiumRed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Portee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan "DJ" Meola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Cirillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ed Vogel
Apr 26, 2018 -

Liberty Subaru responded

Congrats on your first Subaru, we hope that you are enjoying your new Impreza Sport! If you ever need any assistance, we are here to help! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Liberty Subaru! Thank you for your feedback!

July 24, 2017

Would not even give you 1 star, damaged car when put in for Car was damaged when put in for service. They tried to fix but you could still see & feel damage. Bob Osterlof said he would need picture of car when More

by Not happy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tom Portee
2.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Osterlof
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ed Vogel
Jul 29, 2017 -

Liberty Subaru responded

Hello, Not Happy...thank you for taking the time to leave feedback on your experience. You'll have to forgive me for not being able to figure out who you are given the name and description of your issue, but you didn't give me a lot to go on, so I'll have to respond less specifically than I'd like to! We do have security cameras throughout our property, both inside of our facilities and out. Depending on the type of damage we're looking for (door ding, scratch, etc.), the security camera recordings can be inconclusive. In such a case, we'll review the recording and follow a car from the time a customer drives it onto our property, through the service process, until the customer drives it away, looking for a cause of the damage that a customer has brought to our attention (many times, parking lot damage is caused by other customers!). In this case, it sounds like Bob did not agree that the damage occurred while your car was in our care but went ahead and fixed it anyway. That being the case, I'm guessing you're someone we see regularly, as Bob has been known to do that for our good customers on a goodwill basis. Finally, I'd like to address the most disturbing part of your comments. Your statement that "Bob is a liar & not to be trusted" is very serious. His track record over the past 38 years at Liberty Subaru would indicate otherwise. Many of our repeat customers are repeat customers because of Bob and his Service Department...if your characterization were accurate, this would never be the case. I feel badly that you disagreed with Bob's assessment of your claim and his goodwill repair of the damage you brought to his attention, but to defame him (or anyone) from behind the curtain of anonymity that the internet provides is unacceptable. I see you also gave Ed (who presumably sold you your car) and Tom (who presumably prepared your paperwork when you purchased your car) poor ratings. Your review doesn't make clear how they're connected at all with the situation described in your review, or why they deserve low marks. In this case, it's clear that we fell short of your expectations, and I feel badly about that...we take these reviews very seriously. Each time we fail to meet a customer's expectations, we use it as an opportunity to grow, but that only happens when customers take the time to let us know, so I appreciate the fact that you took the time to do so.

April 18, 2017

You will never get a loaner unless you wait two weeks They advertise giving loaners cars but in reality, there is always a two-week wait for a loaners cars as the supply is not matched to demand. So the c More

by Lloyd07649
Recommend Dealer
No
Employees Worked With
Didn't catch name
May 20, 2017 -

Liberty Subaru responded

Hello, Lloyd...thank you for taking the time to leave us feedback. As you can imagine, our fleet of free loaner cars is very popular with our customers, and we do recommend that loaners be reserved when you make your appointment. When our service department is especially busy, it's possible that our loaner cars are booked a few days out. In such a case, we're happy to provide free local shuttle service to and from work, the mall, etc., and in case of an emergency, Subaru will often cover the cost of a rental vehicle. It sounds like you caught us during an especially busy period, and I apologize for the fact that we were unable to meet your expectations in this case. Rick De Silva, Jr. General Manager Liberty Subaru

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