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Lithia Hyundai of Reno

Reno, NV

4.3
4,023 Reviews
OUR HISTORY Walt DeBoer founded Lithia Motors in 1946 as a Chrysler-Plymouth-Dodge dealership in Ashland, Oregon. Following Walt’s death in 1968, Walt’s son Sid along with Dick Heimann, grew the business to include 5 stores and 19 franchises in Southern Oregon. In December 1996, this collection of dealerships was transformed into Lithia Motors, Inc., a publicly traded company (NYSE stock symbol-LAD). We envisioned a company that would continuously grow, provide great customer service, and opportunities for employees. TODAY Lithia is one of America’s largest automotive retailers featuring most domestic and import franchises. Our stores serve urban and rural populations throughout the Western and Midwest United States. We are focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. We believe that our local communities are our lifeblood. In addition to the employment opportunities we provide in each of our neighborhoods, we also provide contributions to charitable organizations that serve our families, friends, and customers. CONCERNS If you have any concerns or would like to provide us with some feedback please let us know at 888-971-6632. We look forward to hearing from you.
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2620 Kietzke Lane

Reno, NV

89502

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Showing 4,023 reviews

February 11, 2023

Great at nut and shell game players. My used $ 19,000 dollar car that I put $10,000 down on, and I still owe $16,000 dollars. That’s $26,000 dollars total for a $19.000 dollar car. More

by JR-RENO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Devin Rogers
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Cheers
Feb 14, 2023 -

Lithia Hyundai of Reno responded

Mr. JR, I know we’ve already spoken on this matter once before, buy my door is always open and I can be reached directly at the number below if you care to discuss again. Regards, Scott Robert 775-682-3352 Customer Relations Manager

Feb 17, 2023 -

JR-RENO responded

I am planning on taking my Nissan into the local Nissan dealer for its 60,000 mile maintenance even though its only got 56,000 miles. Looking at the records from the previous owner and what is not mentioned on you pre look before selling me the car I see a lot that needs to be done. Only oil and tire rotation done it appear's... WORK NEEDED ????? 2 recalls, transmission oil, cain air, radiator, engine filter, completely and full maimtance of past not done. I want to get every thing checked and required things done so I have no future issues. Not your problem but mine, but researching this Nissan it has electrical, timing chain stretching and the 1.8 engine burns so I want to stay on top of things. I am still gong thru the 40 some pages bring to make heads or tails of what thew charges were. All this could have been broken done on one legal sized page for charity and transparence. And maybe no more than two people than the six or more I was shuffled back and fort, I still dint understand how I bought a 19,000 dollar car with 10,000 down and still owe 16,000 dollars plus finance interest and only a 45 day warranty,, JOHN ROBINSON

February 11, 2023

They were helpful and made the process quick and easy. I appreciated working with them More

by jake.williams2987
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paydon Chambers
Feb 13, 2023 -

Lithia Hyundai of Reno responded

We love to hear that, Jake! Thanks for choosing Lithia Hyundai of Reno!

February 10, 2023

Fantastic place to get you car service. Excellent service. Took a very short time to get my vehicle serviced More

by CMAR273225
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2023 -

Lithia Hyundai of Reno responded

We appreciate the five-star review! The team is happy to get you in and out in no time. Safe travels from Lithia Hyundai of Reno!

February 10, 2023

Meet my needs when I thought my warranty wouldn't be covered fixed my jeep quickly More

by JNEUFELD21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Everett Clunie
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Franceschini
Feb 13, 2023 -

Lithia Hyundai of Reno responded

We're always looking out for you at Lithia Hyundai of Reno! Thanks for stopping by with your Jeep!

February 10, 2023

This dealership has been wonderful with everything. It has been easy and a pleasure to work with them. More

by ABFC2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Lennox, Tabatha Culver
Feb 10, 2023 -

Lithia Hyundai of Reno responded

Thank you so much for the great review! We're happy to have you in the Lithia Hyundai of Reno family!

February 10, 2023

They found me a car and made a deal on the spot. They were able to work with me when I got a lease. Lucas is awesome and catered to my specific needs. Super satisfied with the service they provi More

by Creamerica
Recommend Dealer
Yes
Employees Worked With
Lucas Bragg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2023 -

Lithia Hyundai of Reno responded

It was our pleasure to help you get a great deal! Thanks for choosing Lithia Hyundai of Reno for your automotive needs!

February 09, 2023

Finance department excelente sales department was more for the money rather than for the customer More

by Lafededios
Recommend Dealer
Yes
Employees Worked With
Ryan Ferris
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Lennox
Feb 13, 2023 -

Lithia Hyundai of Reno responded

Hello, thank you for taking the time to leave your feedback. I’m sorry to hear you feel this way about our sales department, and I’d be happy to speak with you about your experience in further detail at the number below, thanks. Scott Robert 775-682-3352 Customer Relations Manager

February 09, 2023

Lithia Hyundai was very professional and got us great deals on both cars! An extra shout out to Ryan Ferris in Sales for his hard work for us. More

by JEBRITTAIN.777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devin Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Ferris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maegan Minetto
Feb 10, 2023 -

Lithia Hyundai of Reno responded

We appreciate the five-star review and the shoutout to Ryan! Thanks for being a valued customer here at Lithia Hyundai of Reno and we'll see you next time!

February 07, 2023

Fantastic place to get you car service. Excellent service. Took a very short time to get my vehicle serviced More

by liberte
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Mazariegos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2023 -

Lithia Hyundai of Reno responded

That's what we like to hear! We want every visit to Lithia Hyundai of Reno to be quick and easy. Thanks for stopping by!

February 06, 2023

Amazing staff! I always have a great experience every time I visit this service department. More

by CHELSEAFOULK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Franceschini
Feb 07, 2023 -

Lithia Hyundai of Reno responded

It's always a pleasure to assist you at Lithia Hyundai of Reno, Chelsea! Thanks for being a valued customer!

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