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Lithia Hyundai of Reno

Reno, NV

4.3
4,024 Reviews
OUR HISTORY Walt DeBoer founded Lithia Motors in 1946 as a Chrysler-Plymouth-Dodge dealership in Ashland, Oregon. Following Walt’s death in 1968, Walt’s son Sid along with Dick Heimann, grew the business to include 5 stores and 19 franchises in Southern Oregon. In December 1996, this collection of dealerships was transformed into Lithia Motors, Inc., a publicly traded company (NYSE stock symbol-LAD). We envisioned a company that would continuously grow, provide great customer service, and opportunities for employees. TODAY Lithia is one of America’s largest automotive retailers featuring most domestic and import franchises. Our stores serve urban and rural populations throughout the Western and Midwest United States. We are focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. We believe that our local communities are our lifeblood. In addition to the employment opportunities we provide in each of our neighborhoods, we also provide contributions to charitable organizations that serve our families, friends, and customers. CONCERNS If you have any concerns or would like to provide us with some feedback please let us know at 888-971-6632. We look forward to hearing from you.
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2620 Kietzke Lane

Reno, NV

89502

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Showing 4,024 reviews

January 15, 2023

Even though they don’t sell Genesis line they performed my 7K service. Had an appointment and they were very accommodating. Great job and I didn’t have to drive to Roseville. More

by CHESNEYLARRY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Franceschini
Jan 16, 2023 -

Lithia Hyundai of Reno responded

We're always happy to help in any way we can! Thanks for stopping by Lithia Hyundai of Reno and trusting us with your Genesis' service!

January 15, 2023

I always feel welcome and appreciated. I feel very confident with the service that I’m given by Ryan. More

by PETEREVANECKO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan in service
Jan 16, 2023 -

Lithia Hyundai of Reno responded

We love to hear that and are glad to have you in the Lithia Hyundai of Reno family! Thanks for the stellar review!

January 15, 2023

Loved working with Ryan! He made the whole process so easy! I will definitely be sending my friends and family to work with him. More

by Angie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Ferris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2023 -

Lithia Hyundai of Reno responded

Angie, thanks for shouting out Ryan! We're pleased to hear he made your visit to Lithia Hyundai of Reno pleasant and easy. Safe travels!

January 15, 2023

Our salesman was very professional and helped us, and we would recommend him to have a People More

by BOB@RSAREALTYANDINVESTMENTS.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Clunie
2.0
This rating includes all reviews, with more weight given to recent reviews.
Chantel Hughes
2.0
This rating includes all reviews, with more weight given to recent reviews.
Devin Rogers
2.0
This rating includes all reviews, with more weight given to recent reviews.
Gaby Temprano
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2023 -

Lithia Hyundai of Reno responded

Thanks for your feedback, Bob! We're glad to hear your experience was professional and helpful. See you again soon!

January 15, 2023

The sales manager is someone if I ever saw him again it would be too soon. More

by BLUEMOONBASSETS
Recommend Dealer
No
Employees Worked With
Trisha Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2023 -

Lithia Hyundai of Reno responded

Hello, I’m sorry you feel this way. I’d love to learn more about your experience with us so that we can improve going forward. Please give me a call if you have a chance to discuss this further, thank you. Scott Robert 775-682-3352 Customer Relations Manager

January 14, 2023

The service department does not communicate very well and tried to acuse me of damaging something on the vehicle that was broke on the vehicle when I purchased it. More

by jaysonwhiteside
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy Olsen
2.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Murillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2023 -

Lithia Hyundai of Reno responded

Hi Jayson, I apologize for the lack of communication you experienced. We strive to be as open and honest as possible with you throughout the process. Please give me a call when convenient so we can discuss your visit in more detail, thank you. Andrea McGiffin 775-682-3368 Customer Relations Manager

January 14, 2023

It was a bit difficult to get a live person to set up maintenance appointment. But the service itself was efficient and satifactory. More

by Jamie Gokey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Mazzone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Ferris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Ogg
Jan 16, 2023 -

Lithia Hyundai of Reno responded

Thanks for sharing your valuable feedback, Jamie. We've taken note and will look to improve the experience going forward. We appreciate the honesty and hope to see you again soon at Lithia Hyundai of Reno!

January 14, 2023

Everything is always great when I come in there for servicing time frame the employees everything's good More

by Fredkunert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Franceschini
Jan 16, 2023 -

Lithia Hyundai of Reno responded

We love to hear that, Fred! Thanks for being a valued customer here at Lithia Hyundai of Reno!

January 14, 2023

The dealership was awesome very clean and the service was very good too I got helped out super quick and in a polite manner not just wanting to sell me a car but what I wanted also the person I believe his n More

by mccoy.tyler12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Robert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Franceschini, Erick Campbell
Jan 16, 2023 -

Lithia Hyundai of Reno responded

Thank you so much for the wonderful review! The team takes pride in making sure every visit is quick, easy, and all about the customer's wants. We hope to see you again in the future at Lithia Hyundai of Reno!

January 14, 2023

We had great service from Bryan and Paydon. There were a few times we wanted to go a different route, but those 2 made it worth staying More

by Michelle holliday
Recommend Dealer
Yes
Employees Worked With
Bryan Ogg, Paydon Chambers
Jan 16, 2023 -

Lithia Hyundai of Reno responded

Michelle, we're so happy to have you in the Lithia Hyundai of Reno family and appreciate the shoutouts. Let us know if you need anything else!

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