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Lithia Hyundai of Reno

Reno, NV

4.3
4,025 Reviews
OUR HISTORY Walt DeBoer founded Lithia Motors in 1946 as a Chrysler-Plymouth-Dodge dealership in Ashland, Oregon. Following Walt’s death in 1968, Walt’s son Sid along with Dick Heimann, grew the business to include 5 stores and 19 franchises in Southern Oregon. In December 1996, this collection of dealerships was transformed into Lithia Motors, Inc., a publicly traded company (NYSE stock symbol-LAD). We envisioned a company that would continuously grow, provide great customer service, and opportunities for employees. TODAY Lithia is one of America’s largest automotive retailers featuring most domestic and import franchises. Our stores serve urban and rural populations throughout the Western and Midwest United States. We are focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. We believe that our local communities are our lifeblood. In addition to the employment opportunities we provide in each of our neighborhoods, we also provide contributions to charitable organizations that serve our families, friends, and customers. CONCERNS If you have any concerns or would like to provide us with some feedback please let us know at 888-971-6632. We look forward to hearing from you.
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2620 Kietzke Lane

Reno, NV

89502

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Showing 4,025 reviews

December 14, 2022

This the place to service a car-whether it’s a Hyundai or something else More

by FISHERHS1938
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2022 -

Lithia Hyundai of Reno responded

We appreciate that! The team is always eager to assist you with your automotive needs. Thanks for stopping by Lithia Hyundai of Reno!

December 14, 2022

Lance took care of my oil change needs. Jeremy is always great as well! They always get the job done. More

by Andrea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Olsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2022 -

Lithia Hyundai of Reno responded

Thanks for the shoutouts to the team, Andrea! We're always happy to help here at Lithia Hyundai of Reno!

December 12, 2022

I was a fool I believed her telling me she would take care of the prblm she didn’t. Once I signed, the sales person dd ‘t even answear my calls and when I finally talked to her she said she didn’t know More

by POMPOSELLO1971
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Holly Jensen
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Dunham
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Franceschini
Dec 14, 2022 -

Lithia Hyundai of Reno responded

Hello, I’m sorry to hear you’re experiencing issues with your vehicle. We strive to be open and honest throughout the purchasing process and I’d be happy to speak with you about this in further detail to determine if your warranty covers this. Please reach out to me when convenient so we can sort this out, thank you. Scott Robert 775-682-3352 Customer Relations Manager

December 12, 2022

My name is isao Emmious , and I'm one of your customer and i really love this dealership .. thanks for yur helpful. i appreciate it . More

by nakamuraroseko24@gmail.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Roach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2022 -

Lithia Hyundai of Reno responded

Thank you for the five stars! It's our pleasure to assist you at Lithia Hyundai of Reno!

December 11, 2022

Had to wait unnecessarily amount of time for simple oil change. Oil spilled on my engine and exhaust system which resulted in the car smelling for days. Repeated calls to service department was ineffecti More

by crabtreeranch1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lance Smith
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2022 -

Lithia Hyundai of Reno responded

Hello, I’m very sorry to hear about your experience with our service department. We strive to complete every appointment thoroughly and in a timely manner. Please reach out to me at the number below so I can learn more about your visit and make things right, thank you. Andrea McGiffin 775-682-3368 Customer Relations Manager

December 11, 2022

I don't know about the dealership my salesperson is gone but Matt in service does what he said he's going to do when he says he's going to do it how long it's going to take and how much it's going to cost w More

by JC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Franceschini
Dec 12, 2022 -

Lithia Hyundai of Reno responded

Thanks for the great review of Matt and our service team! We're always happy to provide efficient and timely service at Lithia Hyundai of Reno. See you next time!

December 10, 2022

They were friendly till it came time to negotiate price. After that I kept getting batted around between the sales guy, sales manager and finance guy who tried to play bad cop with me “look I’m not here to More

by Evan.wilkerson82
Recommend Dealer
No
Employees Worked With
Thought the sales manager was Tom but don’t see him listed. Rachel Merrit, Bryan Ogg, David Lennox, Desmond Carolino
Dec 10, 2022 -

Lithia Hyundai of Reno responded

Evan, Thank you for your business and thank you for taking the time to let us know how we are doing. Although we are not proud of the score the survey process is important to us, it let's us know where we need to make adjustments. As far as the negotiations process goes, if we agree to disagree and keep things civil we can usually find the middle ground necessary to keep both sides satisfied. Is the process perfect? Evidently not... In this case you think you paid $2,000 too much, and the dealership lost -$1,349.37 in the process of selling a vehicle, but we got the deal put together... so it's a win. That aside if there is any way I can assist you with the titling process I can be reached at 775-682-3352 or SRobert@lithia.com. And if there is anything else you want to share please feel free to reach out. We genuinely appreciate you business and we wish you many years and miles in your new vehicle. Respectfully yours, SCOTT ROBERT |CUSTOMER RELATIONS MANAGER |LITHIA HYUNDAI OF RENO Phone: [775] 682-3352 | Fax: [775] 823-5514 | Email: SRobert@Lithia.com  Address: 2620 Kietzke Lane Reno Nevada 89502

December 10, 2022

The service was fast and done in a timely manner. I appreciate Hyundai valuing my time and getting the job done. More

by AJYPATRICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tabatha Culver
Dec 12, 2022 -

Lithia Hyundai of Reno responded

And we appreciate the wonderful review! Thanks for being a valued customer at Lithia Hyundai of Reno. Until next time, safe travels!

December 09, 2022

Still waiting on items that we purchased. I don’t have the registration information either. Not ok More

by Steveslater0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan Ogg, David Lennox, Kirby McMahon
Dec 12, 2022 -

Lithia Hyundai of Reno responded

Hi Steve, thank you for your business and for responding to my text. Please accept our humble apology for the delay in getting you the floor mats and DRS. Hopefully by the time you read this we have everything sorted out. If there is anything else we can do for you please let me know, thanks. Scott Robert 775-682-3352 Customer Relations Manager

December 08, 2022

Great Service! Was going to leave due to the price of the vehicle but gave us the vehicle at the price we could afford! More

by braid4me2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Roach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Ferris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Lennox
Dec 09, 2022 -

Lithia Hyundai of Reno responded

We're always happy to work out a deal! Thanks for stopping by Lithia Hyundai of Reno!

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