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Lithia Hyundai of Reno
Reno, NV
4,002 Reviews
OUR HISTORY
Walt DeBoer founded Lithia Motors in 1946 as a Chrysler-Plymouth-Dodge dealership in Ashland, Oregon. Following Walt’s death in 1968, Walt’s son Sid along with Dick Heimann, grew the business to include 5 stores and 19 franchises in Southern Oregon. In December 1996, this collection of dealerships was transformed into Lithia Motors, Inc., a publicly traded company (NYSE stock symbol-LAD). We envisioned a company that would continuously grow, provide great customer service, and opportunities for employees.
TODAY
Lithia is one of America’s largest automotive retailers featuring most domestic and import franchises. Our stores serve urban and rural populations throughout the Western and Midwest United States.
We are focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions.
We believe that our local communities are our lifeblood. In addition to the employment opportunities we provide in each of our neighborhoods, we also provide contributions to charitable organizations that serve our families, friends, and customers.
CONCERNS
If you have any concerns or would like to provide us with some feedback please let us know at 888-971-6632. We look forward to hearing from you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,002 reviews
Verified Customer
December 16, 2021
Got job done in timely matter, nice young lady who helped. Got picked up when needed helped. Got picked up when needed More
by SCECILFAMILY
Employees Worked With
Other Employees :
Holly in Finance, Amber, Bryan Ogg
December 15, 2021
Very nice people ! Super sweet staff Reasonable prices Very nice people ! Super sweet staff Reasonable prices . Clean building nice looking cars! I would recommend to my friends and family!!! Very nice people ! Super sweet staff Reasonable prices . Clean building nice looking cars! I would recommend to my friends and family!!! More
by Dianasilva146
Employees Worked With
Other Employees :
Bryan Ogg, David Diaz, Lillian Davis
December 14, 2021
Professional, well-run dealership with friendly and helpful employees in both sales and service. Always enjoy my visits!!! helpful employees in both sales and service. Always enjoy my visits!!! More
by PJKOSTELECKY
December 13, 2021
my sales person was exceptional, great communication and followed through with all information requested. was straight forward and my my experience extremely pleasent. followed through with all information requested. was straight forward and my my experience extremely pleasent. More
by chefjohn.strattard
Employees Worked With
December 13, 2021
Employees were attentive and efficient! Made sure I knew all things that needed to be done with my car Also, there was a Great choice of snacks and drinks. all things that needed to be done with my car Also, there was a Great choice of snacks and drinks. More
by loritaa.la
Employees Worked With
Matt Franceschini
December 12, 2021
I had a Hyundai Sata Fe 2004. I wanted to sell it to a private party but it had some ABS and airbag lights on and off so I called Lithia to see how much they would charge for a diagnosis of my car so I co private party but it had some ABS and airbag lights on and off so I called Lithia to see how much they would charge for a diagnosis of my car so I could show the diagnosis and sell the car to someone who might me interested. I called and explained the issues. The lady who answered the phone and scheduled the appointment said it would cost $160 for the diagnosis. I took my car in. Later on I called to see what the diagnosis was. Different from what was said over the phone when I scheduled the appointment, this time they said it was $320 for the diagnosis. They said it was $160 for each light on. I was frustrated but agreed because there was nothing else I thought I could do at that point. I just wanted the diagnosis. Then the next day they called me and said they didn't have the exact diagnosis yet, they just knew it was an electrical issue. But they also said that if I wanted the complete diagnosis they would charge me even more than the $320. I said it was not fair because originally I was told $160, and now it was $320 and going up. So I told them not to touch my car anymore and I would come pick it up. Then they called me three times trying to make me buy another car from them and give mine in as a trade. I told them I had already bought a newer car, a Nissan Rogue 2018 from a private party. They said I could trade in my 2004 Santa Fe for $1,000 and my 2018 Nissan Rogue that I just bought for $15,000 and buy another Nissan Rogue 2018 from them for $23,500!!! They were trying to convince me it was a good deal because the Nissan Rogue they had was 30,000 miles less than the one I bought. I said it was crazy and refused it. In the end I got my old car out of there, had to pay $320 for an incomplete diagnosis, and sold it to a private party for $2,000 being totally honest about my car issues. So what I have to say about Lithia Hyundai is: RUN!!!! Run away from them! More
by Bruna Ameida
Employees Worked With
Matt Ashton
December 11, 2021
This was my most professional, expedient, and comfortable experience I have ever had with a car dealership! My salesman, Mat, is mainly responsible for this 5 star rating. He knew exactly what I was looking experience I have ever had with a car dealership! My salesman, Mat, is mainly responsible for this 5 star rating. He knew exactly what I was looking for and made the entire process simple and smooth. More
by gpash2
Employees Worked With
Bryan Ogg, Mathew Reed
