Lithia Hyundai of Reno

Holly was awesome. Understanding and flexible. Made the process easier. Everyone great! Recommend taking orange circle stickers and paint off the tires in future. Thanks process easier. Everyone great! Recommend taking orange circle stickers and paint off the tires in future. Thanks More

Felt like I was talked down on When I questioned what the service needed exactly meant. I am not a mechanic so I don’t know your verbiage, do not get frustrated with the customer when they don’t know what yo service needed exactly meant. I am not a mechanic so I don’t know your verbiage, do not get frustrated with the customer when they don’t know what you are talking about. The customer service was so bad from the woman in the service center I chose to not get my car fixed by them. More

If I could Give 0 rating I would!! I have been a loyal If I could Give 0 rating I would!! I have been a loyal customer and have purchased 3 vehicles through them and had the WORST EXPIERENCE EVER on my If I could Give 0 rating I would!! I have been a loyal customer and have purchased 3 vehicles through them and had the WORST EXPIERENCE EVER on my last purchase! They sold me a vehicle that had issues and refused to fix them when it was covered under THEIR 3,000 mile warranty! I bought a vehicle with only 45,000 miles and while taking it on a road trip I noticed the brakes were having issues. The whole vehicle was shaking badly coming down the mountain. We pulled into a gas station to put gas in and when we started it all the hazard lights, check engine light and others started flashing in the dash. The ABS System Light kept coming on. So on our way home we went right to the dealership and SHOWED the salesman ROBBY who sold us the vehicle and he took me right over to service to make an appointment. This was just before Christmas so I had to schedule for that following Monday. The night before I had dropped the keys in the night box and filled out the paper stating the issues. I did so and put !!!BRAKES!!! in big BOLD letters stating rotors needed to be turned and pads needed to be replaced and ABS system Light was on. My Husband received a phone call from TABITHA saying our vehicle was ready that all it needed was a battery.... And he was also told the Technicians said the Brake Pads were in the "YELLOW" so they were declined by THE SALES MANAGER...(STEVE). This was absolutely unacceptable when I have children and it is a safety hazard... for one thing. Another.... We were told that ANYTHING that goes wrong with the vehicle within that 60 Day/3,000 mile warranty is covered by the dealership. So why would they refuse to do the brakes? ESPECIALLY when its a SAFETY ISSUE?!!! So My Husband expressed his displeasure with this decision and asked to speak with whoever was in charge. He was transfered to SERVICE MANAGER -MATT- s Voicemail and left a message.... No return call. "I" called and left a message with LILLIAN as well as left a message for TABITHA to return my call. 3 hours went by and no return call. So I called back and finally spoke with TABITHA myself and she transfered me to GENERAL SALES MANAGER -DUSTIN SNYDER-. I left a message on HIS Voicemail explaining our situation and asked for a call back.... Nothing. My husband then called AGAIN asking to speak with The GENERAL MANAGER and was transferred to HIS Voicemail... left a message..... Nothing. He then left a message for ROBBY to return our call.... Never got back to us. Hours went by and couldnt get anyone to return our calls. Then 5:30 came around and their service center closed... My husband and I were COMPLETELY AVOIDED!!! So My Husband called and spoke to -STEVE- THE SALES MANAGER (who denied the brakes) and he and My Husband got into a heated argument (they BOTH were yelling at this point) over this issue. Finally they both calmed down and STEVE agreed to have the Technicians drive the vehicle over the mountain to see if it does the same issue we were complaining about. So they kept my vehicle an extra day. My husband called back the following day and STEVE told My Husband "They COULDNT Replicate the issue". (That was completely a LIE because I was in the vehicle along with My Husband and 3 Children when the whole vehicle was Shaking coming down the mountain. My kids even asked us "Mom, Dad... Whats that shaking?") But "They turned the rotors and cleaned the under carriage." Smh This wasnt acceptable for myself or my husband but at this point we just wanted our vehicle back. We already felt like they were GIVING US THE RUN-AROUND and being VERY UNPROFESSIONAL. So that evening, before they closed) we went to pick it up and I was handed my service order and walked to my vehicle. After driving it home I felt like the brakes STILL felt weird. So my husband went outside and looked at the rotors and he said THEY WERENT TURNED... He is 59 years old a knows what warped rotors look and feel like. PLUS... My vehicle is white with light colored interior... I got my vehicle back dirty! I had greasy finger prints all over the door handles on both sides and a boot print on my passenger side floorboard. Not to mention a ding on my drivers side door!!! So he called the dealership back and was transferred to SALES MANAGER STEVE'S Voicemail and HE NEVER CALLED HIM BACK!!! We looked over the Service Order and on the THIRD PAGE it said "Technicians recommended replacing pads and CUSTOMER DECLINED" ..... WHAT?! SERIOUSLY?! YOUVE GOT TO BE KIDDING ME!!! So I called TABITHA'S DIRECT LINE and spoke with her and expressed all my concerns!! I asked her what this is all about. THE BRAKES HAVE BEEN THE ISSUE THE WHOLE TIME!! WE WANTED OUR BRAKES DONE SO xxx?! Her words to me is "The Service Center doesnt know who's declining the service so they assume its the Customer" .... UMMM WHAT?! THATS xx!! Maybe THEY need to communicate to The Service Center whats really happening INSTEAD OF PINNING THE BLAME ON THE CUSTOMER!!! So she agreed to print up ANOTHER invoice stating THE SALES MANAGER DECLINED THE BRAKES. UH... YA THINK?! WOW. NEVER IN MY LIFE HAVE I EVER EXPERIENCED SERVICE LIKE THIS!!! BAD SERVICE!!! I DO NOT RECOMMEND THIS DEALERSHIP TO ANYONE!!! More

I had such a wonderful personable experience here today at lithia Holly And Brian were so wonderful jumping through hoops with their patience and sincerity I am so happy at lithia Holly And Brian were so wonderful jumping through hoops with their patience and sincerity I am so happy More

great place wonderful people who loves what they do so thankful for the services they have provided for me and my family thank you guy thankful for the services they have provided for me and my family thank you guy More

The Service Dept. is awesome. It is always clean and the staff is great to work with by explaining what needs to be done. Thanks. staff is great to work with by explaining what needs to be done. Thanks. More

Matt is always helpful with servicing my Sonata. He is welcoming with a friendly smile and friendly words. He allows me to trust the service department and feel comfortable handing over my keys. Thanks! welcoming with a friendly smile and friendly words. He allows me to trust the service department and feel comfortable handing over my keys. Thanks! More

Another Big Win from Hyundai of Reno! Started 2021 with a little treat for me, because I am worth it and Lithia Hyundai of Reno is worthy of your business too!!! a little treat for me, because I am worth it and Lithia Hyundai of Reno is worthy of your business too!!! More

David and Brian did an amazing job helping me get into my new 2021 Tucson. They made the whole process very easy and no stress! new 2021 Tucson. They made the whole process very easy and no stress! More

Whenever I go to Hyundai for an oil change I always get the best service there is to offer, Brett is always treating my car and I right. the best service there is to offer, Brett is always treating my car and I right. More