Lithia Hyundai of Reno

My family and friends been buying cars from here. They are very helpful. Unfortunately, i had a bad experience. I bought a car late in the day, so they were not able to clean it up and detail it not till are very helpful. Unfortunately, i had a bad experience. I bought a car late in the day, so they were not able to clean it up and detail it not till the next day per the sales associate. I went the next day early to do the detailing. They were nice but it took a while for them to take my car because they said i have to wait for the sale associate who helped me. After waiting for a while they finally took the car and the sale associate was not there still. Somebody else helped me so I explained whats going on and also mentioned the broken key fob (not programmmed) I called back after couple hours hows the car doing and they said its ready to pick up. Got there and the only thing it was touched was the tires, not even the rims, and also the plastic cover on the floor. Nothing was done and the key fob was not fixed. I noticed it right a way as soon as i saw the car, i just didnt say anything cause i was very upset. Went back the next morning to get the key fob fixed but they were not able to fix it. Not until the next day. It was just a bad experience because i was running back and forth at the dealership but ended up not getting done. I feel like i was wasting gas Also, the sale associate didnt go over the car with me at all and did not explain anything at all. The Sale Associate was Holly More

Friendly staff. Great environment. Easy purchase process. Definitely would return for future purchases. Definitely would recommend to others looking for a new vehicle to help in purchase. Definitely would return for future purchases. Definitely would recommend to others looking for a new vehicle to help in purchase. More

Dealership is nice and clean everybody was friendly. All of my questions were asked none of them made me feel like I asked stupid questions. I’m very happy of my questions were asked none of them made me feel like I asked stupid questions. I’m very happy More

They were kindness, good service and not too long wait for change engine oil, tire rotation. I am comfortable speak with them. I know they will be try to help the customer. for change engine oil, tire rotation. I am comfortable speak with them. I know they will be try to help the customer. More

thank you. scott robert is my go to person. dealership always kind and courteous. service department also great. i also like the service of being walked out to your car when finished. always kind and courteous. service department also great. i also like the service of being walked out to your car when finished. More

Cherae and Joe were very helpful and very nice. They helped me with the car I was interested in. Great people no pressure. Very happy with the entire experience from beginning to end. helped me with the car I was interested in. Great people no pressure. Very happy with the entire experience from beginning to end. More

Me and my wife had the best car buying experience to date. We found the car we wanted online, they had it pulled out and ready that day. Everyone was Knowledgeable, helpful and professional. They even date. We found the car we wanted online, they had it pulled out and ready that day. Everyone was Knowledgeable, helpful and professional. They even let us keep our old car on the lot till we came back from vacation 10 day later. Thanks PJ and Bryan. More

Good service, although they charge more than other repair shops in town, but they do the service correctly every time and I've had no problems with my car afterward shops in town, but they do the service correctly every time and I've had no problems with my car afterward More

LANCE WAS OF GREAT HELP AND KEPT ME UPDATED ON THE PROGRESS OF THE REPAIRS NEEDED. HE WAS ABLE TO CONTACT MY EXTENDED WARRANTY COMPANY, GIVE THEM THE INFORMATION THEY NEEDED TO APPROVE MY REPAIR & HAV PROGRESS OF THE REPAIRS NEEDED. HE WAS ABLE TO CONTACT MY EXTENDED WARRANTY COMPANY, GIVE THEM THE INFORMATION THEY NEEDED TO APPROVE MY REPAIR & HAVE NEWS FOR ME THE FOLLOWING DAY. I'M GRATEFUL I BOUGHT MY CAR HERE & ABLE TO HAVE IT SERVICED & REPAIRED SO SWIFTLY. More

Excellent communication to explain what service was required, and great research to learn what was warrantied. Fast completion of the service. Thank you. Always pleasant required, and great research to learn what was warrantied. Fast completion of the service. Thank you. Always pleasant More