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Lithia Hyundai of Reno

Reno, NV

Overview
Employees
Reviews
Vehicles
4.4
4,228 Reviews
OUR HISTORY Walt DeBoer founded Lithia Motors in 1946 as a Chrysler-Plymouth-Dodge dealership in Ashland, Oregon. Following Walt’s death in 1968, Walt’s son Sid along with Dick Heimann, grew the business to include 5 stores and 19 franchises in Southern Oregon. In December 1996, this collection of dealerships was transformed into Lithia Motors, Inc., a publicly traded company (NYSE stock symbol-LAD). We envisioned a company that would continuously grow, provide great customer service, and opportunities for employees. TODAY Lithia is one of America’s largest automotive retailers featuring most domestic and import franchises. Our stores serve urban and rural populations throughout the Western and Midwest United States. We are focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. We believe that our local communities are our lifeblood. In addition to the employment opportunities we provide in each of our neighborhoods, we also provide contributions to charitable organizations that serve our families, friends, and customers. CONCERNS If you have any concerns or would like to provide us with some feedback please let us know at 888-971-6632. We look forward to hearing from you.
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2620 Kietzke Lane

Reno, NV

89502

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Showing 4,228 reviews

September 24, 2025

great place very friendly people, great costumer service. overall great experience, would recommend to friends and family . More

by KAILILEIGHNAE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Ferris
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Paganini
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 25, 2025 -

Lithia Hyundai of Reno responded

Thanks so much! We're glad you had a great experience and truly appreciate your recommendation. Looking forward to seeing you again!

September 24, 2025

Lack of transparency and also not all services performed as requested. I usually don’t write bad reviews but I don’t like car dealers not being transparent, guess they carry that bad reputation anyways. More

by t2kai.2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Courtney Chienne
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 25, 2025 -

Lithia Hyundai of Reno responded

Hi, Providing 5-star care is a priority for us, and based on your feedback, it seems we didn’t meet that standard during your recent visit. Your comments regarding transparency are important, and we’d like to better understand the specifics of your experience. At your earliest convenience, please contact me directly at srobert@lithia.com or 775-446-5334. I’d welcome the opportunity to speak with you, answer any questions, and ensure your concerns are properly addressed. Thank you, Scott Robert Customer Relations Manager 775-446-5334 srobert@lithia.com

September 21, 2025

Thanks Lance and your team for everything you do. Great service as always have a GREAT day!!! More

by Larry T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 23, 2025 -

Lithia Hyundai of Reno responded

Thank you for the enthusiastic review! We’re thrilled to hear Lance and the team continue to deliver the great service you’ve come to expect. Your support means a lot; wishing you a GREAT day as well!

September 21, 2025

Dan Durham is a very knowledgeable and courteous product specialist. He and Devin Roges in Finance were both very helpful in making the buying process for me and my wife go very smoothly and without issue More

by Marty
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Devin Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Dunham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 23, 2025 -

Lithia Hyundai of Reno responded

Thank you for the wonderful review! We're thrilled to hear that Dan and Devin provided such a smooth and professional experience for you and your wife. It's always our goal to make the buying process seamless and enjoyable, and we're glad our team delivered. Enjoy your new vehicle, and we look forward to seeing you again!

September 20, 2025

David was great. Very personable and easy to work with. Not pushy at all. Thx More

by GREENEYES2222
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Roach
2.0
This rating includes all reviews, with more weight given to recent reviews.
Devin Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gaby Temprano
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Paganini
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 23, 2025 -

Lithia Hyundai of Reno responded

Thank you for the awesome review! We're thrilled to hear David made your experience smooth and comfortable. Being personable and pressure-free is what we strive for, and it's great to know it made a difference. We appreciate your visit and hope to see you again soon!

September 20, 2025

Everyone there was friendly and respectful and I would recommend this place to anyone looking More

by JEANNIE
Recommend Dealer
Yes
Employees Worked With
Jake Lopes
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Sep 23, 2025 -

Lithia Hyundai of Reno responded

Thank you for the glowing review! We're so glad to hear our team made a positive impression with their friendliness and respect. Your recommendation means a lot, and we look forward to welcoming you back anytime.

September 20, 2025

Always provides great service in a friendly and timely matter wheath scheduled or in an emergency. More

by RUBICONG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 23, 2025 -

Lithia Hyundai of Reno responded

Thank you for the fantastic review! We're proud to consistently deliver friendly, timely service, whether it's a planned visit or an unexpected need. Your trust means a lot to us, and we’re always here to help keep you moving.

September 17, 2025

The staff was amazing and very helpful informational. I really appreciate the professionalism and kindness. THANK YOU More

by 619fine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devin Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Dunham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wes Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 17, 2025 -

Lithia Hyundai of Reno responded

Thank you for sharing your appreciation for our team at Lithia Hyundai of Reno! We hope to see you again down the road!

September 17, 2025

The people are very friendly and always explain what your car needs. Thank you s More

by NGONZALEZ.NG81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 17, 2025 -

Lithia Hyundai of Reno responded

Hello, It is regrettable to see we could not reach our 5-star standard. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the contact provided below. Jeremy Olsen - Service Manager - jolsen@lithia.com

September 17, 2025

Joe was great to work with. He answered all my questions and he’s easy to talk to. More

by sk
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cesar Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Vassallo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 17, 2025 -

Lithia Hyundai of Reno responded

Hi, Thank you for the review. We are glad your time with us was a great experience. We hope to see you again here at Lithia Hyundai of Reno.

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