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Lithia Hyundai of Reno

Reno, NV

Overview
Employees
Reviews
Vehicles
4.3
3,998 Reviews
OUR HISTORY Walt DeBoer founded Lithia Motors in 1946 as a Chrysler-Plymouth-Dodge dealership in Ashland, Oregon. Following Walt’s death in 1968, Walt’s son Sid along with Dick Heimann, grew the business to include 5 stores and 19 franchises in Southern Oregon. In December 1996, this collection of dealerships was transformed into Lithia Motors, Inc., a publicly traded company (NYSE stock symbol-LAD). We envisioned a company that would continuously grow, provide great customer service, and opportunities for employees. TODAY Lithia is one of America’s largest automotive retailers featuring most domestic and import franchises. Our stores serve urban and rural populations throughout the Western and Midwest United States. We are focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. We believe that our local communities are our lifeblood. In addition to the employment opportunities we provide in each of our neighborhoods, we also provide contributions to charitable organizations that serve our families, friends, and customers. CONCERNS If you have any concerns or would like to provide us with some feedback please let us know at 888-971-6632. We look forward to hearing from you.
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2620 Kietzke Lane

Reno, NV

89502

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Showing 3,998 reviews

August 26, 2023

Great sales dept and customer service. Dan was great and made the transaction easy and seamless More

by LAURIE14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Dunham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 26, 2023 -

Lithia Hyundai of Reno responded

Thank you so much for your excellent review! We are so glad that Dan had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lithia Hyundai of Reno to be a positive one. Please don't hesitate to reach out if you need anything else.

August 25, 2023

Dan our salesman was awesome and made the whole transaction easy and seamless. He provided great customer service More

by LAURIE14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Dunham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 26, 2023 -

Lithia Hyundai of Reno responded

We are very happy to hear that Dan provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 24, 2023

This was my first time getting a car from a dealership, Holly jensen made my experience very easy and good! More

by NERGAARDMATT
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Holly Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 25, 2023 -

Lithia Hyundai of Reno responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lithia Hyundai of Reno.

August 24, 2023

My daughter and I went here to find her a safe, reliable, all wheel drive vehicle within her budget. She ended up deciding on a 2017 Hyundai Santa Fe. They clearly state everywhere that these used cars are More

by akersting
Recommend Dealer
No
Employees Worked With
Holly Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Newton
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Aug 28, 2023 -

Lithia Hyundai of Reno responded

Providing a positive experience is our top priority, so we're disappointed to hear this. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

Aug 31, 2023 -

akersting responded

Well, I responded to the company with my contact information and still have not heard back from anyone. My daughter went back to the dealership again today and Ryan Newton agreed to do an alignment and take a look at it again and they had it for over 5 hours and then told her to come pick up her car. When she got there, they just handed her keys back to her and said there is nothing wrong with the car. How could TWO unbiased tire shops see the same problems, but this dealership refuses to acknowledge?? This is beyond unethical!!

August 21, 2023

Very smooth and relaxed experience. Cool employees that don't push. Especially Efren, he's the best salesman I've worked with. More

by s14zeus
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Devin Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Efren Gonzalez-Aguayo
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Aug 21, 2023 -

Lithia Hyundai of Reno responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!

August 21, 2023

They charged me over $1800 for a part that cost them around $1300 and has a recommended retail price of around $1600. I'm done with Lithia. More

by TISH1968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy Olsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Roach
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Franceschini
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Aug 24, 2023 -

Lithia Hyundai of Reno responded

Tish, We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

Aug 24, 2023 -

Lithia Hyundai of Reno responded

Tish, We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

August 20, 2023

wonderful service and very nice people. The automobile was clean and nice. I givebit a ten stars More

by LAURIE.GOSSETT2020
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devin Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trisha Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 21, 2023 -

Lithia Hyundai of Reno responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Laurie, for choosing Lithia Hyundai of Reno!

August 18, 2023

My visit was very welcoming and felt like I got the best deal possible. Thank you to the salesmen More

by BTORRERO19
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan Ogg, Mathew Reed
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Aug 21, 2023 -

Lithia Hyundai of Reno responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else.

August 18, 2023

Unpleasant Trying to deceive you at every step of the way Even during contract signing you have to watch out what you sign as there were extra numbers added like extra $4k warranty which you didn't even disc More

by ECHERNOBAY87
Recommend Dealer
No
Employees Worked With
David Diaz, David Diaz
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Aug 24, 2023 -

Lithia Hyundai of Reno responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

August 17, 2023

Trisha and the Hyundai team are great at what they do and was by far the best experience I have had at a car dealership. More

by JESTRA63
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Everett Clunie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Ferris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trisha Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 17, 2023 -

Lithia Hyundai of Reno responded

Thank you for sharing your experience with us! We're happy to hear that Trisha and the team provided you with excellent customer service. We truly appreciate your feedback!

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