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Lithia Hyundai of Reno

Reno, NV

4.3
3,995 Reviews
OUR HISTORY Walt DeBoer founded Lithia Motors in 1946 as a Chrysler-Plymouth-Dodge dealership in Ashland, Oregon. Following Walt’s death in 1968, Walt’s son Sid along with Dick Heimann, grew the business to include 5 stores and 19 franchises in Southern Oregon. In December 1996, this collection of dealerships was transformed into Lithia Motors, Inc., a publicly traded company (NYSE stock symbol-LAD). We envisioned a company that would continuously grow, provide great customer service, and opportunities for employees. TODAY Lithia is one of America’s largest automotive retailers featuring most domestic and import franchises. Our stores serve urban and rural populations throughout the Western and Midwest United States. We are focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. We believe that our local communities are our lifeblood. In addition to the employment opportunities we provide in each of our neighborhoods, we also provide contributions to charitable organizations that serve our families, friends, and customers. CONCERNS If you have any concerns or would like to provide us with some feedback please let us know at 888-971-6632. We look forward to hearing from you.
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2620 Kietzke Lane

Reno, NV

89502

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Showing 3,995 reviews

July 26, 2023

Great timing and helpful with what requests we have for the vehicle. Will always be back for servicing a this location. More

by STAN.JOHN09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Franceschini
Jul 27, 2023 -

Lithia Hyundai of Reno responded

Stan, Thanks for sharing your experience with Lithia Hyundai of Reno. We appreciate your business and hope to see you again soon!

July 25, 2023

Always there to help when I need them. I may want to sell the car soon. More

by ZACKCLARK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2023 -

Lithia Hyundai of Reno responded

Thanks, Zack, for sharing about your experience with Lithia Hyundai of Reno. We appreciate your business and hope to see you again soon!

July 23, 2023

Always friendly and helpful service people! They are also good at keeping in touch to let you know the status and timeframe of the repair or servivice. More

by CINISTER05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Franceschini
Jul 24, 2023 -

Lithia Hyundai of Reno responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lithia Hyundai of Reno!

July 23, 2023

Both were great to work with. They made sure I received a safe and reliable vehicle. They were able to put me in a new car that saved ne huge on interest payments. More

by TEAM-ELLIS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Costello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lucas Bragg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2023 -

Lithia Hyundai of Reno responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Lithia Hyundai of Reno!

July 21, 2023

The salesperson was very informative and patient. I would recommend for everyone to see him if they are looking for a vehicle. More

by UPTGROWT
Recommend Dealer
Yes
Employees Worked With
Ryan Ferris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Dunham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2023 -

Lithia Hyundai of Reno responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lithia Hyundai of Reno.

July 20, 2023

It's always a pleasure visiting this Dealership and Lance is awesome. Give him a raise!!! More

by Larry T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Franceschini
Jul 21, 2023 -

Lithia Hyundai of Reno responded

Hi Larry, thank you for visiting and leaving a wonderful review about your awesome experience with Lance. We look forward to seeing you again soon!

July 20, 2023

Great customer service. Reps were professional, and willing to explain everything to me. Thanks again! More

by RDUNCANCEO52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Franceschini
Jul 20, 2023 -

Lithia Hyundai of Reno responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lithia Hyundai of Reno to be a positive one. Please don't hesitate to reach out if you need anything else.

July 20, 2023

Was sold vehicle with damages that I was not aware of and was never informed about until it was delivered . Called and informed my salesman and he blew me off and wouldn’t return my calls! More

by SMITHMECHANICALSERVICE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Not known
Jul 24, 2023 -

Lithia Hyundai of Reno responded

Thank you for taking the time to share this feedback. I regret learning about the condition the vehicle was in upon its arrival. Our goal is to provide full transparency and I apologize if this was not the case. I would appreciate the opportunity to address this with you and I hope to hear from you at your earliest convenience. Scott Robert Customer Relations Manager 775-682-3352 scottrobert@lithia.com

July 20, 2023

The service department need improvement. Brought the car in from Battle Mountain left it there wheat picked it up and the service items were not taken care of. I understand they needed to or More

by DRIFTER2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I believe his name is Antonio. Rate a one star
Jul 24, 2023 -

Lithia Hyundai of Reno responded

We appreciate you taking the time to share your experience. It’s regrettable to learn that the service items you requested were not taken care of. If you are willing to contact me directly, I would like the opportunity to discuss this further. I look forward to hearing from you soon. Andrea McGiffin Customer Relations Manager 775-682-3368 andreamcgiffin@lithia.com

July 19, 2023

Holly took great care of us. She told us everything we needed to know oboit our new car More

by LENT550
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Holly Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2023 -

Lithia Hyundai of Reno responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Holly delivered such a great experience!

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