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Lithia Hyundai of Reno

Reno, NV

4.3
4,023 Reviews
OUR HISTORY Walt DeBoer founded Lithia Motors in 1946 as a Chrysler-Plymouth-Dodge dealership in Ashland, Oregon. Following Walt’s death in 1968, Walt’s son Sid along with Dick Heimann, grew the business to include 5 stores and 19 franchises in Southern Oregon. In December 1996, this collection of dealerships was transformed into Lithia Motors, Inc., a publicly traded company (NYSE stock symbol-LAD). We envisioned a company that would continuously grow, provide great customer service, and opportunities for employees. TODAY Lithia is one of America’s largest automotive retailers featuring most domestic and import franchises. Our stores serve urban and rural populations throughout the Western and Midwest United States. We are focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. We believe that our local communities are our lifeblood. In addition to the employment opportunities we provide in each of our neighborhoods, we also provide contributions to charitable organizations that serve our families, friends, and customers. CONCERNS If you have any concerns or would like to provide us with some feedback please let us know at 888-971-6632. We look forward to hearing from you.
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2620 Kietzke Lane

Reno, NV

89502

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Showing 4,023 reviews

April 22, 2023

Excellent assistance with both the Santa Fe and the Sonata. Lance was very professional and helpful. More

by GARALANI@CHARTER.NET
Recommend Dealer
Yes
Employees Worked With
Lance
Apr 24, 2023 -

Lithia Hyundai of Reno responded

We love to hear that! Thanks for trusting us at Lithia Hyundai of Reno with your service needs!

April 22, 2023

Great communication and service. They were efficient and understanding of my needs. Great place to shop for cars More

by 1692225780L
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Ferris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2023 -

Lithia Hyundai of Reno responded

We're happy to keep you up to date throughout the process at Lithia Hyundai of Reno. Thanks for choosing us for your automotive needs!

April 22, 2023

Did not do service . Collected new vehicle . No need to rate service department at this time More

by LKaye
Recommend Dealer
Yes
Employees Worked With
Ryan Ferris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Dunham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2023 -

Lithia Hyundai of Reno responded

Sorry for the confusion! Thanks for the five-stars!

April 21, 2023

This dealership tried to charge 900. 00 for a 400.00 part. Tried to charge double the labor hours. I shared my experience with anyone who would listen. More

by Rebetters
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Can't remeber name
Apr 24, 2023 -

Lithia Hyundai of Reno responded

Hello, we strive to keep our prices as affordable and competitive as possible amidst the current economic climate. I’d be happy to speak with you about this in more detail below, thank you. Andrea McGiffin Customer Relations Manager 775-682-3368 andreamcgiffin@lithia.com

April 21, 2023

Always take the best care of my vehicle and make me feel comfortable with the service they provide! More

by GABY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Olsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Robert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Iris Flores-Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Murillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drea McGiffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gaby Temprano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hannah Choquette, Maegan Minetto
Apr 24, 2023 -

Lithia Hyundai of Reno responded

Thanks for the kind words and five stars, Gaby! Your staisfaction is our top priority at Lithia Hyundai of Reno!

April 20, 2023

Friendly service that was done in a timely manner and awesome quality along with that. More

by RONVEGAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drea McGiffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Franceschini, Paydon Chambers
Apr 21, 2023 -

Lithia Hyundai of Reno responded

Thanks so much for the great review! The team works hard to make sure every service at Lithia Hyundai of Reno is thorough and timely. Safe travels!

April 19, 2023

Very knowledgeable and friendly service. Been taking cars here for several years. And every service rep I use has been great at their job. More

by BRANDON-SILVA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Franceschini
Apr 19, 2023 -

Lithia Hyundai of Reno responded

Thanks so much for the kind words and your continued loyalty, Brandon! It's always a pleasure to work with you at Lithia Hyundai of Reno!

April 19, 2023

Lance is great however the car took a very long time and I didn’t receive a lot of updates on when it would be finished. More

by SARAHMICHELLE2398
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2023 -

Lithia Hyundai of Reno responded

Hi Sarah, thanks for sharing your valuable feedback with us. I apologize for the lack of updates and would love the opportunity to learn more about your experience. If you’d like to speak further, please feel free to reach out to me below, thanks. Andrea McGiffin Customer Relations Manager 775-682-3368 andreamcgiffin@lithia.com

April 19, 2023

Great service in a good short time. Relaxing space with amenities to wait while my car was being serviced!! More

by AzJolene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2023 -

Lithia Hyundai of Reno responded

Thanks for the great review! It's our goal to make sure you're comfortable and your service gets completed in a timely manner at Lithia Hyundai of Reno. Safe travels!

April 18, 2023

I was happy with my recent t purchase of a Santa Fe. Brian was great;no pressure, but very helpful. I would buy again from. Him More

by DDWYER1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Kelly
Apr 18, 2023 -

Lithia Hyundai of Reno responded

We're so glad to hear you're enjoying your Santa Fe! Thanks for the five-star review, and let us know if you need anything else from Lithia Hyundai of Reno!

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