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Lithia Hyundai of Reno

Reno, NV

4.3
4,023 Reviews
OUR HISTORY Walt DeBoer founded Lithia Motors in 1946 as a Chrysler-Plymouth-Dodge dealership in Ashland, Oregon. Following Walt’s death in 1968, Walt’s son Sid along with Dick Heimann, grew the business to include 5 stores and 19 franchises in Southern Oregon. In December 1996, this collection of dealerships was transformed into Lithia Motors, Inc., a publicly traded company (NYSE stock symbol-LAD). We envisioned a company that would continuously grow, provide great customer service, and opportunities for employees. TODAY Lithia is one of America’s largest automotive retailers featuring most domestic and import franchises. Our stores serve urban and rural populations throughout the Western and Midwest United States. We are focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. We believe that our local communities are our lifeblood. In addition to the employment opportunities we provide in each of our neighborhoods, we also provide contributions to charitable organizations that serve our families, friends, and customers. CONCERNS If you have any concerns or would like to provide us with some feedback please let us know at 888-971-6632. We look forward to hearing from you.
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2620 Kietzke Lane

Reno, NV

89502

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Showing 4,023 reviews

April 14, 2023

Out standing and very communicative. The job gets done and I never have any issues More

by PAYDONC314
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cuong Ngo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Ostrom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Everett Clunie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hai Ngo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Olsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Otto Sandoval-Carpio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Mazariegos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Franceschini
Apr 18, 2023 -

Lithia Hyundai of Reno responded

That's what we like to hear! Thanks for the five-star review and being a valued customer at Lithia Hyundai of Reno!

April 14, 2023

Always take care of me and keep me posted when will be ready. Thank you. More

by lrryself
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Olsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2023 -

Lithia Hyundai of Reno responded

It's our pleasure to assist you! Thanks for trusting us with your vehicle's care!

April 14, 2023

Out standing and very communicative. The job gets done and I never have any issues More

by PAYDONC314
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cuong Ngo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Ostrom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Everett Clunie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hai Ngo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Olsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Otto Sandoval-Carpio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Mazariegos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Franceschini
Apr 18, 2023 -

Lithia Hyundai of Reno responded

That's what we like to hear! Thanks for the five-star review and being a valued customer at Lithia Hyundai of Reno!

April 13, 2023

We had a great experience with our salesman and the finance department. My husband and I couldn't be happier. More

by nomatterwhat121317
Recommend Dealer
Yes
Employees Worked With
Devin Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gaby Temprano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Diaz
Apr 18, 2023 -

Lithia Hyundai of Reno responded

Thanks for choosing Lithia Hyundai of Reno for your automotive needs! We're glad to hear you enjoyed your experience and look forward to many more visits in the future!

April 13, 2023

Holly is a fantastic employee. Knowledgeable, friendly and knows her cars. Great asset 2 your company! More

by bellimarie61
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Holly Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Lennox, Matt Franceschini
Apr 18, 2023 -

Lithia Hyundai of Reno responded

We appreciate the shoutout to Holly! We're grateful to have her at Lithia Hyundai of Reno and are glad you feel the same!

Apr 19, 2023 -

bellimarie61 responded

If I know anyone who wants 2 buy a new or used car I will refer them 2 Holly!

April 13, 2023

When i first saw the car i purchased. It had just been brought in so it was dirty. Salesman said not to worry. But when it came time for me to pick up the vehicle it was super dirty on th More

by ernestogdnavarro
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Devin Rogers
3.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Costello
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2023 -

Lithia Hyundai of Reno responded

Hi Ernesto, please accept my apology for the state of your vehicle when you came by to pick it up. It is unacceptable that your car was delivered to you dirty. I spoke with your salesman and he told me he called you to get this handled, but got your voicemail. If you have not made arrangements by the time you read this reply, please give me a call and I will handle it myself. Thank you for your business, and thank you for sharing your experience. Respectfully yours, Scott Robert Customer Relations Manager 775-682-3352 scottrobert@lithia.com

April 13, 2023

Lance Smith was great 10s across the board Great job! Thank you for all your help More

by GULZAREEN97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2023 -

Lithia Hyundai of Reno responded

It was our pleasure! Thanks for the shoutout to Lance and the five-star review!

April 12, 2023

Wasn't allowed to use coupon that would of saved me $300 on service cause it wasn't presented before service contract was made More

by BINGO.T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Larry
Apr 18, 2023 -

Lithia Hyundai of Reno responded

Hello, I’m sorry to hear about your experience. I’d be happy to learn more about your visit and discuss it further below, thanks. Andrea McGiffin Customer Relations Manager 775-682-3368 andreamcgiffin@lithia.com

April 12, 2023

clean and friendly with no high pressure. They had a good selection of cars available More

by JPSNYDER56
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan Ogg
Apr 18, 2023 -

Lithia Hyundai of Reno responded

We appreciate the five-star review! Thanks for stopping by Lithia Hyundai of Reno!

April 12, 2023

Waiting time was less than I was told, clean waiting room and great refreshments. Vehicle was fixed and cleaner than when I brought it in. More

by GPOPKISS
Recommend Dealer
Yes
Employees Worked With
Gary
Apr 18, 2023 -

Lithia Hyundai of Reno responded

It was a pleasure to assist you at Lithia Hyundai of Reno! Thanks for taking the time to give us a 5-star review!

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