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Lithia Hyundai of Reno - Service Center

Reno, NV

4.2
1,971 Reviews

1,971 Reviews of Lithia Hyundai of Reno - Service Center

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January 24, 2025

I'm not happy with my service. The problem they are telling me doesn't make sense I payed cash for my car 12/24.can you help me I'm afraid to drive very far in my car. More

by Melika
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
À is the only
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Jan 27, 2025 -

Lithia Hyundai of Reno responded

Melika, I'm sorry to hear about your concerns with the service. We want you to feel confident and safe in your vehicle, so please reach out directly so we can address this issue together. Thank you, Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

January 23, 2025

Horrible experience buying a car from them. I got a new windshield, but after a couple washes the same nicks in the glass are back. More

by BLUMOON1968
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Trisha Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 27, 2025 -

Lithia Hyundai of Reno responded

Hello, I'm sorry to hear about your experience with the windshield. I would like to personally address this issue. Please reach out so we can explore available options. Thank you, Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

January 21, 2025

They installed the hitch and everything was fine. They worked with me on the wiring harness. There were recalls on the old harness. They worked with me on getting the right one ordered. More

by DKONERSMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cuong Ngo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Ostrom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Everett Clunie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hai Ngo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Otto Sandoval-Carpio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chantel Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Mazariegos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trisha Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure, Bill Dayton
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Jan 23, 2025 -

Lithia Hyundai of Reno responded

DKONERSMAN, I apologize for the inconvenience regarding the wiring harness. It's understandable to be disappointed when expectations aren't met. Please reach out so we can discuss this further and find a solution that works for you. Thank you, Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

January 21, 2025

The people are up to date on my auto and work completed on time. With all questions from myself ancered. More

by BILL.BONNIE.BURR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trisha Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 22, 2025 -

Lithia Hyundai of Reno responded

Bill, we're glad to hear that our team at Lithia Hyundai of Reno was able to keep you informed and answer all your questions. Thanks for the great feedback!

January 20, 2025

Great service and people. 15 words. Fifteenth words. 15 words. 15 words. 15 words again. More

by Bmpnc2016
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Cuong Ngo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hai Ngo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trisha Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 21, 2025 -

Lithia Hyundai of Reno responded

Thank you for taking the time to leave us with these 15 words! The five-star rating is much appreciated. Have a great day!

January 20, 2025

It’s great to have confidence you are being well taken care of by everyone there. More

by Jane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 21, 2025 -

Lithia Hyundai of Reno responded

Thank you for choosing Lithia Hyundai of Reno. We are thrilled to see that you felt well taken care of during your visit.

January 18, 2025

The place was nice and clean. I went to get my oil changed for about 4 to 5 times now. Every time I tried to make an appointment, I had to call many times before I could get one. More

by dvudhikul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Dayton
Report | Print
Jan 21, 2025 -

Lithia Hyundai of Reno responded

Dvudhikul, thank you for your feedback. We're glad to hear you've found our facility clean and welcoming at Lithia Hyundai of Reno. We apologize for the inconvenience with scheduling appointments and will work on improving this process!

January 17, 2025

Totally awesome we were in and out within a couple of hours. Great interest rate. More

by JAMIEKPOP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Clunie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Mazzone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Leveille
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Robert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Iris Flores-Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Holly Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Roach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devin Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Costello
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 21, 2025 -

Lithia Hyundai of Reno responded

Thanks for this awesome review! We are thrilled to see that you found a great interest rate. Should you ever need anything else, please let us know.

January 16, 2025

The whole experience from start to finish was fantastic. Steve, Dan, and Tony were so great and helpful. More

by PEEK-2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Leveille
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Roach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Dunham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2025 -

Lithia Hyundai of Reno responded

We're delighted to hear that Steve, Dan, and Tony made your experience fantastic at Lithia Hyundai of Reno! Thank you for sharing this positive feedback with us.

January 13, 2025

Very helpful and made sure my car was finished same day so I could travel home! More

by MRJAYE21
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
Report | Print
Jan 14, 2025 -

Lithia Hyundai of Reno responded

Thank you for the positive recommendation! We were happy to provide a quick turnaround time for your vehicle.

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