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Lithia Toyota of Medford

Medford, OR

4.6
4,816 Reviews
Lithia Toyota of Medford is focused on providing customers with an honest and simpler buying and service experience. We believe in giving customers straightforward information so that they can make confident decisions. Lithia Toyota of Medford joined Lithia Motors in December 1974 and became the second Lithia store. They moved from their location at the Lithia Motors headquarters to a brand-new facility in 2000. Lithia Toyota of Medford has been awarded the prestigious Toyota President's Award for 16 consecutive years. Lithia Toyota of Medford, near the surrounding areas of Medford, Ashland, Grants Pass, Central Point, Jacksonville and Rogue River Oregon, features a wide selection of new Toyota and used Toyota cars, trucks and SUVs. Our inventory includes new models such as the Toyota Yaris, Corolla, Matrix, Camry, Prius, Sienna, Avalon, RAV4, FJ Cruiser, Venza, Highlander, 4Runner, Sequoia, Land Cruiser, Tacoma, Tundra, Scion xD, xB, tC, & Scion iQ. Lithia Toyota of Medford also has Toyota Certified Used Vehicles that meet Toyota's demanding standards for quality and pass a meticulous certification process.
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1420 North Riverside Ave

Medford, OR

97501

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Showing 4,816 reviews

May 09, 2023

I was told to request Joe by someone who knows him. I went in with every intent to do that but I didn’t have too. As soon as he saw me in line he was quick to call me up. Found me immediately by my pho More

by lisamommy17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Kyttle
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2023 -

Lithia Toyota of Medford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Mark Grossman, Service Manager

May 09, 2023

Customer service is great. Oil/lube techs need some help with their basic engine knowledge. Very long wait, might want to get the techs to speed things up a little bit. More

by NA0
Recommend Dealer
No
Employees Worked With
Zach Hamar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Hamar
May 11, 2023 -

Lithia Toyota of Medford responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Mark Grossman, Service Manager

May 09, 2023

It is easy to get an appointment. The service center is very helpful and friendly. More

by LAURALSBULLDOG
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John McNerny
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2023 -

Lithia Toyota of Medford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Mark Grossman, Service Manager

May 09, 2023

Jarren was very helpful and friendly. The wait time is LONG . Having only 4 service bays for the volume is not enough. Lithia needs to expand the service area 🙄 More

by Margarette Deschwipple
Recommend Dealer
Yes
Employees Worked With
Jarren Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jarren Brown
May 09, 2023 -

Lithia Toyota of Medford responded

It has been a pleasure serving you, Margarette. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Lithia Toyota of Medford, we look forward to having you as a valued customer for many years to come! Mark Grossman, Service Manager

May 08, 2023

We have not had the best experience with this dealership, unfortunately they were not willing to help solve an issue that arised in a previous purchase. We love our latest purchase but will not be recommendi More

by LAVELLE5
Recommend Dealer
No
Employees Worked With
Steven Kahae
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2023 -

Lithia Toyota of Medford responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Troy Kloke, General Sales Manager

May 07, 2023

He was very helpful. Wasn't pushing me to buy a truck and helped me pick a new one. My mom will probably ask him about a new truck when she needs one cause of how good he More

by AMOISSANT
Recommend Dealer
Yes
Employees Worked With
David Soto
May 08, 2023 -

Lithia Toyota of Medford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience working with David here at Lithia Toyota of Medford. Troy Kloke, General Sales Manager

May 07, 2023

Toyota Medford Dealership is very accomodating and will assist you in answering all of ypur inquiries that about purchasing a new car and they gave me the best deal and apr for the 2023 RAV 4 XLE Premium t More

by Cathy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chad Soares
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Kahae
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2023 -

Lithia Toyota of Medford responded

Cathy, Thank you for taking the time to share your thoughts on working with Steve, Chad, and our team. We're glad to hear we delivered such a great experience! Congratulations on your new 2023 RAV 4 XLE! Troy Kloke, General Sales Manager

May 07, 2023

I went in for an oil change, but the mechanic noticed my original tires that had 50,000 miles on them were wearing on the inside, due to alignment problems that I wasn't aware of. So I picked up a new set o More

by pharmboy10
Recommend Dealer
Yes
Employees Worked With
Joe
May 08, 2023 -

Lithia Toyota of Medford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Joe met your expectations. Thank you again for choosing Lithia Toyota of Medford, we look forward to having you as one of our valued customers for many more years to come! Mark Grossman, Service Manager

May 07, 2023

Had a good experience with this dealer with a prior vehicle purchase, and had a similar experience once again. More

by ERRACKELEO
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Cate MacPherson
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Matthew Uri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Weigand
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2023 -

Lithia Toyota of Medford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Troy Kloke, General Sales Manager

May 06, 2023

I came in for an oil change and to see if there’s anything wrong with my vehicle. When I picked up my vehicle, the oil change wasn’t done. Also, very rude service from the gentleman with the red face More

by I don’t have a screen name
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John McNerny
1.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Knuepel
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2023 -

Lithia Toyota of Medford responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Mark Grossman, Service Manager

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