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Lombard Ford - Service Center

Barkhamsted, CT

4.6
434 Reviews
Call Service Center (855) 615-1717

434 Reviews of Lombard Ford - Service Center

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February 21, 2022

Great job guys! They checked for recalls and did find two. They had the parts and conducted the repair. More

by Denjal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Greenberg
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Cersoli
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Helpful
February 10, 2022

Long wait times - very high pricing (parts and labor) - dash error messages after service performed More

by SBALCEZAK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Drew Paris
3.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Greenberg
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Cersoli
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Feb 11, 2022 -

Lombard Ford responded

Im sorry that the wait time felt long you came in for oil change and tire rotation, you also had a park assist light that comees on intermittenly which needed diag and then a tmps light on which we inspected. The only thing we charged for was the oil change and we informed you that your brakes 4mm and the tires are 4/32nds and under infact the rear passanger is tire is on the wear bars. We diagnosed that the front aid sensor is broken which is causing the intermitten issue and that the tires needed the air adjusted because they ranged from 28-49 psi. Im sorry that $26.43 in labor is too high of a price. Oil prices and have jumped drasticly and we are hoping they come down soon but unfortunately until they do I have to charge the prices based on what we are paying for the oil.

Helpful
February 04, 2022

Lombard ford is a great place to do business with very reliable and they keep you informed on your car’s progress More

by freddyfriedman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darryl Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emma Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barbara Dew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Polly, John Cersoli
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Feb 04, 2022 -

Lombard Ford responded

We truly appreciate that you took the time to share your experience. We try to ensure every one is treated well. Thank you for your business. See you next visit... Your friends at Lombard Ford

Helpful
February 03, 2022

Friendly and professional. Took care of issues ignored by our previous dealer. Fit all the work in their day for us! They did a lot for us, but no one reviewed it at the end, or told us what parts were More

by sjcarboni
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Everyone in, the Service, Dept, John Cersoli
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Feb 03, 2022 -

Lombard Ford responded

We are delighted that you're happy with our service for the most part. Ouch about the chairs. ;) Some are newer than others. On a serious note, thank you so much for your business! We'll try to do better concerning the issues you mentioned. We appreciate the feedback. Be safe during these wintery months. Your friends at Lombard Ford

Helpful
January 26, 2022

Excellent service! I really like how they check all the car's lights to make sure everything is working. Thank you! More

by Deb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Cersoli
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Jan 27, 2022 -

Lombard Ford responded

Glad to hear we took good care of you Deb. Every one needs to feel safe in their vehicle, especially at this time of the year. Thanks for sharing. Be safe! Your friends at Lombard Ford

Helpful
January 07, 2022

Always 5 star service from Lombard Ford from Rob on down to the folks on the service desk and mechanics! More

by ts05909
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 07, 2022 -

Lombard Ford responded

Rob is always glad to see you and to have earned your business. We are truly grateful for all our customers. We wouldn't be here with out you. THANK YOU! Your friends at Lombard Ford

Helpful
January 07, 2022

Even though there are two dealerships nearby I prefer to go to Lombard Ford for my needs. The service department is excellent in diagnosis and service work it's a pleasure to go there More

by Gk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darryl Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Weir
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Fogarty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 07, 2022 -

Lombard Ford responded

Thank you very much for being appreciative of your service here. We aim to please. Especially since you could service with others. We're grateful for your business. Your friends at Lombard Ford

Jan 07, 2022 -

Gk responded

Keep up the good work, I have also told people about the large used Ford inventory you have. Greg K

Helpful
December 30, 2021

Excellent service! Kind staff. Always professional. Service department explained all work completed. Will be back. Thank you. Great job! More

by Debra Paris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2022 -

Lombard Ford responded

Thank you for your taking the time to let us know how satisfied you are Debra. We're grateful for your business. Your friends at Lombard Ford

Helpful
December 29, 2021

I've purchased Fords from Lombard for over 20 years. Their integrity and their knowledge of all of their car/ truck lines is the best I've experienced, but overall it is their honesty that brings me bac More

by FAST427
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darryl Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Obrien
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Fogarty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Bettigole and Rob Lombard
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Dec 29, 2021 -

Lombard Ford responded

We can't thank you enough for your business, and thank you for sharing your thoughts with others. You're always a pleasure to work with sir. Happy New Year. May you be healthy and happy in 2022. Your friends at Lombard Ford

Helpful
December 27, 2021

Everyone is pleasant & great to deal with. The service area is always eager to help. More

by adyndiuk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darryl Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Polly Brancato
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Dec 28, 2021 -

Lombard Ford responded

Always glad to learn that our customers have a pleasant experience when they're here. We strive to provide the best service! Happy New Years to you and yours. Your friends at Lombard Ford

Helpful
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