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Long McArthur Inc
Salina, KS
1,469 Reviews
Long McArthur has been family owned and operated since 1951, we are currently on our 5th generation. We are Driven to Give Back to our community giving financially to many local charities and like to help out by giving of our time as well. We are the #1 Ford Super Duty dealer in Kansas 3 years running. We like our custom vehicles being a Roush, Shelby, and Custom Off Road Truck dealer. So if you are looking for something special, then check out our vehicles.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,469 reviews
March 04, 2024
Avoid this dealership if you are trading in a vehicle - they are happy to exploit customers. I wasted an entire day and several thousand dollars enriching this dealership when I could have had my Maverick they are happy to exploit customers. I wasted an entire day and several thousand dollars enriching this dealership when I could have had my Maverick order shipped to my door. I was driving in (to utilize A/Z plan & trade-in for KS tax offset) from 2.5 hours away with a 2023 Hyundai Elantra Hybrid Blue. Ahead of coming in I sent photos and asked them to appraise my vehicle for trade-in, they refused saying they need to see it in person. I ignored that red flag, but at the time thought no big deal they would provide reasonable value for my trade-in. I was getting local quotes for $19,700-21,000 (dealerships & online). After their onsite “appraisal” they came back to me with $17,000 quoting the lowest value on KBB under the ‘Fair’ category, while the vehicle is Very Good or Excellent. They refused to improve on their number and played the ‘finance manager’ game three times over the course of 2 hours eventually adding…$250. Normally I would have walked but didn’t have the means to store/transport two vehicles that far away from home. A few days later they listed my trade-in for $27,250. More
by jmhood1
Employees Worked With
Helpful February 24, 2024
Second vehicle purchased from Lonnie Smith. Highly recommend using Lonnie as your salesman! He goes above and beyond to make your experience worthwhile. Highly recommend using Lonnie as your salesman! He goes above and beyond to make your experience worthwhile. More
by Melindakd
Employees Worked With
February 17, 2024
i am sorry i took there their finance plane thank you robert jantz the 1000.00 was by finance robert jantz the 1000.00 was by finance More
by robcjantz
Employees Worked With
February 17, 2024
Eric Cole was non-pushy and very helpful with our search. He was very knowledgeable He was very knowledgeable More
by travelsbymelmar
January 20, 2024
Marcus was great to work with and very detailed and helpful with my selection. I would highly recommend him for your next vehicle. helpful with my selection. I would highly recommend him for your next vehicle. More
by Garret
Employees Worked With
January 16, 2024
Exceptional , Over the top, exceptional! Cannot say enough, the professional, attentiveness and the best customer service I have had at a Ford Dealership. Below zero temperatures and 1.5 h Cannot say enough, the professional, attentiveness and the best customer service I have had at a Ford Dealership. Below zero temperatures and 1.5 hours from home and Scott Sitton and his staff (sorry I don't remember the other names) were able to quickly diagnose and get me back on the road in less than 30 minutes. (Air Filter clogged with snow 2012-Lincoln MKX) When my wife decides that she needs an upgrade we will definitely be shopping your way. More
by GERIENGEL
Employees Worked With
January 13, 2024
Everyone that we came in contact with at the dealership were very kind and welcoming. From the front desk, to sales, to finance, and everyone in between. However our salesman Tyler went above and beyond fo were very kind and welcoming. From the front desk, to sales, to finance, and everyone in between. However our salesman Tyler went above and beyond for us. We came in with and idea and a budget and he worked so incredibly hard to get us right where we needed to be. Never once did Tyler make me feel rushed, in knowledgeable, or unwelcome. Tyler and the entire Long McArthur team treated us with the upmost respect and never pushed anything upon us. Car buying can be a very lengthy and stressful experience. But with someone like Tyler helping you every step of the way, we definitely be coming back and telling all our friends. More
by morganpanzer
January 03, 2024
I have purchased two vehicles from Darin Lee at Long McArthur. They are focused on customer satisfaction. We live 3 hours from Salina and they were able to make the deal over a few texts and then even d McArthur. They are focused on customer satisfaction. We live 3 hours from Salina and they were able to make the deal over a few texts and then even delivered the car at no charge!! Other dealers need to take note. Long McArthur is the gold standard for the car buying experience. More
by ngrube
Employees Worked With
January 03, 2024
Everyone one at the dealership was amazing. Was very impressed with the way things went when purchasing our used truck! Was very impressed with the way things went when purchasing our used truck! More
by Pam
