Long McArthur Inc

My truck buying experience at Long Mac was very easy and pain free. No hassle no pressure from anyone. Darin treated me and my wife professionally and I will return to buy more vehicles in the future pain free. No hassle no pressure from anyone. Darin treated me and my wife professionally and I will return to buy more vehicles in the future More

Customer service is somewhat to be desired. 3 weeks ago I was told a part for my vehicle would be ordered and would come in in the next couple of days. 3wks later and no update I call and it came in yesterda was told a part for my vehicle would be ordered and would come in in the next couple of days. 3wks later and no update I call and it came in yesterday. I have to have it scheduled with a recall that has been highlighted which will take 3-4hrs in the body shop. My time at the deanship (an hour away from home) is looking at 4-5 hrs, not including staff lunch breaks!!!! When I asked if there was a possibility of having a courtesy car, as my husband is deployed and I have elementary school-age children to get to and from school the response was "well the whole country is having a problem and we just can't guarantee a car for you"! So I guess because of a Ford recall I have to wait in a dealership for over 5hrs! Makes no sense whatsoever. Thanks for not helping a military spouse out! I will take my business elsewhere once the work has been conducted. NOT MILITARY-FRIENDLY. More

I enjoyed working with everyone at long mcarthur. They made my experience friendly easygoing and not complicated. They even delivered my car to me! I greatly appreciate everyone! made my experience friendly easygoing and not complicated. They even delivered my car to me! I greatly appreciate everyone! More

Mike was awesome! He got me in the Jeep I wanted and was friendly and professional. I would go back and see him for my next car. Thanks, Mike! friendly and professional. I would go back and see him for my next car. Thanks, Mike! More

We have purchased vehicles from Long McArthur Ford in the past. Dan Penner was the sales person. We have purchased a car from Dan before. This was my first time as a widow to buy a car and Dan treated me past. Dan Penner was the sales person. We have purchased a car from Dan before. This was my first time as a widow to buy a car and Dan treated me with respect as did the man from finance. I have been driving a Dodge van and it starting to cost more in repairs than I wanted to do. So I decided it was time to trade. This visit started out as a service visit and ended up as a sale. More

Darin Lee was helpful, knowledgeable, and accommodating in the purchase of my new Ford F-150. His team spent extra time with me to explain all of the new bells and whistles that were on the truck. He is in the purchase of my new Ford F-150. His team spent extra time with me to explain all of the new bells and whistles that were on the truck. He is not a one time sales and done. Darin will take care of any problems or requests in a very professional manner. Thanks again for an enjoyable experience. More

Professional, expeditious, and communicative. Could have been more flexible regarding price. Overall an excellent experience. Willingness to handle shipping details was much appreciated. Finally, financing been more flexible regarding price. Overall an excellent experience. Willingness to handle shipping details was much appreciated. Finally, financing process was seamless. More

Darin is a very, professional, helpful and considerate salesman. Any customer is valued the same and Darin takes the time to lookout for his customers in every detail so they are sure to return. Thank y salesman. Any customer is valued the same and Darin takes the time to lookout for his customers in every detail so they are sure to return. Thank you for your great service! More

This is our first vehicle purchased from Long McArthur. Lonnie was great to work with. He answered all our questions. I appreciate his following up with us so soon. We will recommend Long McArthur to Lonnie was great to work with. He answered all our questions. I appreciate his following up with us so soon. We will recommend Long McArthur to our family and friends. More

Lonnie was great to work with and moved through the process of buying a truck with ease. Thanks for a good experience at Long McArthur Ford. process of buying a truck with ease. Thanks for a good experience at Long McArthur Ford. More