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Longo Toyota - Service Center

El Monte, CA

4.7
929 Reviews

929 Reviews of Longo Toyota - Service Center

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February 21, 2024

Bad customer service workers bad attitude didn’t do anything they promise didn’t return my car on time More

by Danny454ss2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Albert Lopez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2024 -

Longo Toyota responded

Thank you for talking with our Service Manager, Matthew Menendez today (Feb 21, 2024) in detail about your experience, We look forward to seeing you again in the next week or so. Team Longo

February 21, 2024

I like to go Longo Toyota for my car, because it is very easy to make an appointment and modified when needed. More

by kuorn2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Zhou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2024 -

Longo Toyota responded

Thank you for visiting Longo Toyota service center for your auto care needs.

February 20, 2024

Great dealership and everyone is kind and helpful. Will continue taking my car there in the future for all its maintenance. More

by Cerda_crystal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendy Nava Villagrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frances Medina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bree'Ann Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2024 -

Longo Toyota responded

We're happy knowing you got back on the road with peace-of-mind after your service visit @ Longo Toyota.

February 19, 2024

My car is maintaining service, I explain my car what is the problem, the guy is very friendly to respond to me, he is a good service. More

by Ana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max Hernandez
Feb 19, 2024 -

Longo Toyota responded

Thank you for visiting Longo Toyota service center

February 17, 2024

Longo service does a great job with providing quality technical service and communicating with their guests. More

by Koji
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Chacara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2024 -

Longo Toyota responded

Thank you for visiting Longo Toyota service center and happy knowing JJ and the service team took amazing care of you and your investment (car). Hurry back

February 17, 2024

I’ve always purchased my Toyotas from Longo. Great customer service, highly recommend this dealership! More

by George Moore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Enrique Estrada
Feb 19, 2024 -

Longo Toyota responded

Thank you Mr. Moore for your ongoing loyalty to our dealership. Longo Toyota never wants you going anywhere else but our dealership for your auto care needs. We're honored to serve you!

Feb 19, 2024 -

George Moore responded

Your welcome

February 17, 2024

Hi I did not like the service at all! I told the tech I wanted synthetic oil. He said yes, when I payed. The paperwork did not say what kind of oil. I asked the lady at the counter, More

by EO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric Chung
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2024 -

Longo Toyota responded

Thank you for speaking with our Service Manager, Rob McGuire on Saturday Feb 17, 2024. Please know if you have any future questions or concern any of our managers on duty is always here to listen. Team Longo

February 16, 2024

The I have received good service. I have left eve regretting going there. The people are nice and the dealership is clean. I like the waiting area and the amenities available. More

by Ty72jones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maximilian (Max) Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2024 -

Longo Toyota responded

Welcome to Longo Toyota Svc Dept and happy the team exceeded your expectations. Make it a great day and we will see you in another 5K or 6M

February 15, 2024

Longo is my favorite Toyota dealer they are good at what they do.I’m happy with their service. More

by raytorres8796
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Bernal
Feb 15, 2024 -

Longo Toyota responded

Longo Toyota is happy that we're your favorite service center and we never want you going anywhere else but Longo for your auto care needs. Make it a great day

February 15, 2024

I had my truck serviced at Longo after a poor experience at another dealership. The service, although extensive, was done in the timeframe they promised. They also provide me with a free rental for the day. More

by JH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Zhou
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2024 -

Longo Toyota responded

Thank you for visiting Longo Toyota Svc Dept.

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