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Lugoff Chevrolet Buick GMC - Service Center

Lugoff, SC

4.3
540 Reviews

540 Reviews of Lugoff Chevrolet Buick GMC - Service Center

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March 31, 2023

They were very Professional and quick to respond to my questions when I asked them. More

by Khaleel Johnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor Reames
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rahmik McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Watkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Eichman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyquan Davis, Chris Hunter, Mason Victor, Caleb Kleiderlein, Thomas Stanton
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Apr 03, 2023 -

Lugoff Chevrolet Buick GMC responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lugoff Chevrolet Buick GMC! Trevor Reames, tdreames@gmail.com

Helpful
March 30, 2023

Brought my vehicle in for a CEL after a week and a half wait. Was charged <$1300 for two sensors. Less than 200 miles after the fact the CEL returned. Scheduled an appointment to xxxxx the issue. The day b More

by Paul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Thomas Stanton
Report | Print
Apr 03, 2023 -

Lugoff Chevrolet Buick GMC responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your service records? If you'd prefer to speak on the phone or via another forum, Paul, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Trevor Reames, tdreames@gmail.com

Apr 03, 2023 -

Paul responded

Paul Downey 8037675161

Helpful
March 29, 2023

It was pretty good I can’t complain there wasn’t to much of a line and the waiting area was clean and comfortable More

by jacksonw6902
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Eichman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 31, 2023 -

Lugoff Chevrolet Buick GMC responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Trevor Reames, tdreames@gmail.com

Helpful
March 25, 2023

Quick and easy intake, also was surprised when told my vehicle was done. Thought it would take much longer. More

by GREGORY.ROMERO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Eichman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Casey was amazing for being new on the job., Chris Hunter, Thomas Stanton
Report | Print
Mar 27, 2023 -

Lugoff Chevrolet Buick GMC responded

Thank you, Gregory! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lugoff Chevrolet Buick GMC. Trevor Reames, tdreames@gmail.com

Helpful
March 24, 2023

I don't have any complaints my car is serviced in a timely manner and the people are nice More

by joirby
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Eichman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Stanton
Report | Print
Mar 27, 2023 -

Lugoff Chevrolet Buick GMC responded

Thank you for taking the time to share your thoughts on working with Gary, Thomas, and our team. We're glad to hear we delivered such a great experience! Trevor Reames, tdreames@gmail.com

Helpful
March 13, 2023

No one has not a clue of what is going on and it was never ever like this before. More

by aperfectworld
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gary Eichman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robbie Wilson, Thomas Stanton
Report | Print
Mar 17, 2023 -

Lugoff Chevrolet Buick GMC responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We would appreciate the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Trevor Reames, tdreames@gmail.com

Helpful
March 13, 2023

Great attention to detail about my concerns, and the repairs were spot on. Very pleased. More

by ncmurf00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Eichman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robbie Wilson, Thomas Stanton
Report | Print
Mar 14, 2023 -

Lugoff Chevrolet Buick GMC responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Trevor Reames, tdreames@gmail.com

Helpful
March 06, 2023

They were great. They worked me in quickly on a busy Saturday morning. Always a pleasant experience. More

by ahardee.sc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Eichman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robbie Wilson, Thomas Stanton
Report | Print
Mar 07, 2023 -

Lugoff Chevrolet Buick GMC responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lugoff Chevrolet Buick GMC. Trevor Reames, tdreames@gmail.com

Helpful
March 04, 2023

The team at Lugoff Chevrolet always delivers great service that is timely and cost efficient. I leave with the confidence knowing I’ve been well taken care of every time. More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Eichman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robbie Wilson, Heather Hagan, Chris Hunter, Thomas Stanton
Report | Print
Mar 05, 2023 -

Lugoff Chevrolet Buick GMC responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lugoff Chevrolet Buick GMC, Mike, we look forward to having you as one of our valued customers for many more years to come! Trevor Reames, tdreames@gmail.com

Helpful
March 03, 2023

They are always fast and courteous. I have had nothing but quality workmanship. They also kept me informed. More

by FCLWGURLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rahmik McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robbie Wilson
Report | Print
Mar 05, 2023 -

Lugoff Chevrolet Buick GMC responded

Thank you for choosing Lugoff Chevrolet Buick GMC. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Trevor Reames, tdreames@gmail.com

Helpful
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