Maita Toyota of Sacramento

The service was fine. What I don’t like is how long it takes to check in, even with an appointment. Also, they often forget to reset the maintenance light and I have to go back. takes to check in, even with an appointment. Also, they often forget to reset the maintenance light and I have to go back. More

Excellent Service like we always get at Maita Toyota!!! The help and service is always the BEST !!!! It was quick and easy at Maita Toyota. The help and service is always the BEST !!!! It was quick and easy at Maita Toyota. More

Service is below my expectation; the rate should be below the ZERO; I dropped my car today around 7:30 for my regular services. The service supervisor told me I would wait for 3 to 4 hours because they are the ZERO; I dropped my car today around 7:30 for my regular services. The service supervisor told me I would wait for 3 to 4 hours because they are busy. Around 11: 30, he came back, and he told me that they did not touch my car and I have to wait another 3 hours to get my car back, so that's mean my car regular services will take around 7 hours not 3 or 4 hours .and after 4 hours I LEFT AND DID NOT GET MY REGULAR SERVICES, THEY WASTE MY TIME, and this is the 2nd time happened with me. I think you have to pay attention to the service department system if you are busy or don't have enough staff to do the services don't accept or check in the cars and waste our time for nothing. The next day, I went to another Toyota dealership they did all services in less than 2 hours. I bought my car from you, and I was thinking of buying my wife's car; because of your poor customer service, I will not be back, and I already take my business elsewhere, and I will not recommend you to anyone in the future. Thank you More

The oil change went real smooth and only took around an hour. Very pleased with my conversation with Jason Saephanh. I would request him again. hour. Very pleased with my conversation with Jason Saephanh. I would request him again. More

Service was a little slow this time. We had to wait Service was a little slow this time. We had to wait almost 25 minutes before someone checked us in. Service was completed on time. Personnel are v Service was a little slow this time. We had to wait almost 25 minutes before someone checked us in. Service was completed on time. Personnel are very courteous (as always). Low tire indicator light came on after leaving. We had reset. This is the third time this has happened. Technicians need to double check this after rotating or replacing tires.. More

I went there for a regular check and annual oil change. It took them 3,5 hours to complete their service. As a matter of fact, the service lasted less then 20 minutes all the rest time was spent on waiti It took them 3,5 hours to complete their service. As a matter of fact, the service lasted less then 20 minutes all the rest time was spent on waiting because of their stupid appointment bookings Your questions are unacceptable. Go to school and learn the real business. More

It was very nice and staff was friendly And no problem It was very nice and staff was friendly And no problem waiting for my car And I don’t have to say anything about the service It was very nice and staff was friendly And no problem waiting for my car And I don’t have to say anything about the service More

Excellent service - Everyone is friendly. Karina knows my name as soon as I come in. Everything is done within the time estimated. I enjoy coming to this location. I highly recommend the place. my name as soon as I come in. Everything is done within the time estimated. I enjoy coming to this location. I highly recommend the place. More

Their service is always great and I know when I leave, my car is safe for many more miles. All employees are courteous and helpful. car is safe for many more miles. All employees are courteous and helpful. More

Although my service advisor was excellent, it seems that there needs to be some reorganization. Although had an appointment, it took 30 mins to even be checked in. There was only one person checking in ever there needs to be some reorganization. Although had an appointment, it took 30 mins to even be checked in. There was only one person checking in everyone who had an appointment and there was a line of 3-4 cars waiting. My service was a simple oil change and it took 4 hours with an appointment. This is why I would avoid Sacramento Maita for service because it takes so long. Other Toyota dealerships I'm out within two hours. Management needs to work on flow. Just to add they did leave a used cabin air filter in my front seat. More