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Mall of Georgia Ford

Buford, GA

Overview
Employees
Reviews
Vehicles
4.2
4,019 Reviews
At Mall of Georgia Ford we strive to inspire people to realize their dreams. We do this by: Providing world-class customer service at all levels throughout the dealership by conducting ourselves with the utmost integrity, honesty and ethics. Sourcing highest quality talent and merchandise. Fostering an environment of teamwork where employees are encouraged to innovate and engage within the dealership and are provided with opportunities for growth. Holding ourselves accountable to results.
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4525 Nelson Brogdon Blvd

Buford, GA

30518

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Showing 4,019 reviews

June 14, 2026

Provided transportation to and from dealership location. Service advisor updated us regularly on the service and repair status. More

by mr_suarez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor , Marvin
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Jun 15, 2026 -

Mall of Georgia Ford responded

Thank you for taking the time to share your experience with us! We are glad to hear that the transportation service met your needs and made the process more convenient for you. It is wonderful to know that your service advisor kept you informed every step of the way — that kind of clear, consistent communication is something we truly value and strive to provide to every customer. We look forward to serving you again in the future!

June 14, 2026

Just know, there is nothing, absolutely nothing, I can say good about my last experience with the Service department!!! If they had a zero rating. I would rate them that !!!!! They had no pictures at all More

by lamp1914
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department….. Harry
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Jun 15, 2026 -

Mall of Georgia Ford responded

We appreciate you sharing your feedback regarding your recent service visit. Our team is committed to addressing concerns related to vehicle condition and ensuring proper documentation is reviewed when questions arise. We understand the importance of clear communication and thorough evaluation throughout the service process. Please reach out to Noah Langan at Nlangan05@vtaig.com or Santiago Santos at Ssantos05@vtaig.com so we may assist further and review your situation in more detail.

June 13, 2026

My vehicle was not a ford with a ford extended warranty. This made Ralphies job a little harder than normal bc he had to deal with me and the Chevy dealer. He made sure to keep me updated throughout the who More

by FLANIGANRM0
Recommend Dealer
Yes
Employees Worked With
Ralphie
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Jun 15, 2026 -

Mall of Georgia Ford responded

Hello, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

June 13, 2026

Very knowledgeable and friendly. Did not feel pressure but answered all our questions. Great experience Thank you More

by Todd757
Recommend Dealer
Yes
Employees Worked With
Patrick Mayhue
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Jun 15, 2026 -

Mall of Georgia Ford responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

June 11, 2026

it was Great Customer Service the waiting room was very clean i will be a repeat Customer More

by zorn zria
Recommend Dealer
Yes
Employees Worked With
Sol Westerheidy
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Jun 12, 2026 -

Mall of Georgia Ford responded

Hi, we are happy we could make your experience a positive one! If there is anything else we can do to assist you, please let us know! Take care!

June 11, 2026

I requested for my car to be detailed and it wasn't done and it ran my addressed. I called and left a message and no one returned the call. More

by Marytoliver.Bullock
Recommend Dealer
Yes
Employees Worked With
Don't remember!
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Jun 15, 2026 -

Mall of Georgia Ford responded

We are grateful for your feedback and for taking the time to share your experience with us. That said, we understand your frustration regarding the detailing service not being completed as requested and the difficulty in reaching someone after your call. We want to make sure every aspect of your visit meets your expectations, and we would welcome the opportunity to discuss this further and work toward a resolution.

June 11, 2026

Great customer service with the service department. My service adviser was top notch and the service was great. More

by T1SUN1426
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember the guys name.
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Jun 12, 2026 -

Mall of Georgia Ford responded

Hello, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 06, 2026

Amazing. Very punctual and kept me updated. Everyone is very friendly and I had a great experience. More

by pmayhue4
Recommend Dealer
Yes
Employees Worked With
Mo
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Jun 08, 2026 -

Mall of Georgia Ford responded

Hi, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!

June 06, 2026

They changed the oil and now the check engine light is on and they wrote the wrong number of miles on carmax More

by jomonaju
Recommend Dealer
No
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Jun 08, 2026 -

Mall of Georgia Ford responded

Hi, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (678) 552-4334 when you have a chance. Thank you, and we look forward to hearing from you.

June 05, 2026

The service was horrible! The appointment was scheduled for Tuesday 12:00pm the technician didn't check in our vehicle till Thursday. The comunicacion was horrible as well. I More

by SCADOGAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ralphi
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Jun 07, 2026 -

Mall of Georgia Ford responded

Hello, we regret your most recent visit with us was not up to the standards we strive for. We would like the opportunity to make this up to you. Please contact our manager at (678) 552-4334 so we can make your experience a positive one.

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