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Mall of Georgia Ford

Buford, GA

Overview
Employees
Reviews
Vehicles
4.1
3,425 Reviews
At Mall of Georgia Ford we strive to inspire people to realize their dreams. We do this by: Providing world-class customer service at all levels throughout the dealership by conducting ourselves with the utmost integrity, honesty and ethics. Sourcing highest quality talent and merchandise. Fostering an environment of teamwork where employees are encouraged to innovate and engage within the dealership and are provided with opportunities for growth. Holding ourselves accountable to results.
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4525 Nelson Brogdon Blvd

Buford, GA

30518

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Showing 3,425 reviews

December 22, 2024

Mall of Georgia Ford personnel is committed to the best customer service and always exceed my expectations. More

by a.ortega1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I had interaction with several employees, don’t remember the names. Excuse me about that.
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Dec 23, 2024 -

Mall of Georgia Ford responded

Thank you for your outstanding review! We are thrilled to hear that the Mall of Georgia Ford team consistently meets and exceeds your expectations. Providing exceptional customer service is our top priority, and it’s wonderful to know that our efforts have made a positive impact on your experience. If there’s anything more, we can do for you or if you have any questions, please feel free to reach out. We appreciate your support and look forward to serving you again in the future!

December 22, 2024

Great service and great attitude. Easy process to buy a vehicle with mall of Georgia ford More

by marjimenez2994
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryce Payton Adrian turbull
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Dec 23, 2024 -

Mall of Georgia Ford responded

Thank you for your fantastic review! We’re so glad to hear that you had a great experience with us and found the process of buying a vehicle to be easy and enjoyable. Our team is committed to providing both excellent service and a positive attitude throughout every step of your journey. If you have any questions or need assistance in the future, please don’t hesitate to reach out. We appreciate your business and look forward to helping you again! Safe travels in your new vehicle!

December 22, 2024

This is the second time I brought my vehicle in for service. The first time they could not duplicate the issue. So, this time I drove the vehicle directly to the service center while it was experienci More

by yesihelg
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
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Dec 23, 2024 -

Mall of Georgia Ford responded

Thank you for sharing your feedback. We truly apologize for the ongoing issues with your vehicle and for the lack of communication throughout the service process. We understand how frustrating it must be to experience the same problem multiple times, especially when the issue is not being duplicated during the service visits. We take your concerns seriously and want to ensure that we address this properly. To further assist, please contact Scott Tackabury at Stackabury@vtaig.com, who will be able to provide more clarity and ensure your concerns are handled efficiently. We appreciate your patience and look forward to resolving this for you.

December 22, 2024

Mall of Georgia Ford dealership have the best service center and I feel they repair my car really good and every time I went there More

by fasiltad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisors and almost most of them
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Dec 23, 2024 -

Mall of Georgia Ford responded

Thank you for your fantastic review! We’re so pleased to hear that you’ve had consistently positive experiences with our service center at Mall of Georgia Ford. We take great pride in providing high-quality repairs and excellent customer service, and we appreciate your continued trust in us. We look forward to assisting you again in the future!

December 21, 2024

I have a “we owe” with them to fix the 4c4 system in a truck I purchased and have been trying to schedule to bring it in since its 1hr away from me. I keep getting told that someone will contact me but More

by Felipe Martins
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
James King
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Carter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Turnbull
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Wessels
1.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Stanley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ashlynn Van Hees
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 23, 2024 -

Mall of Georgia Ford responded

We sincerely apologize for the delays and lack of communication you've experienced regarding the service. We understand how frustrating it can be to wait for a resolution, and we regret that we haven't met your expectations in this regard. Your feedback is important to us, and we want to make sure we address your concerns promptly. Please reach out directly to Scott Tackabury at Stackabury@vtaig.com, and he will assist you in scheduling the necessary repairs and ensuring that you receive the service you were promised. Thank you for your patience, and we look forward to resolving this matter for you.

December 20, 2024

The oil filter was not tightened properly and was leaking.. I hope the loss of oil dd not damage the motor. I took it back to get ithe filter tightened and oil addd. I lost alot of oil I have lost a More

by bigcarl4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Turnbull
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Wessels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Stanley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ashlynn Van Hees
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 23, 2024 -

Mall of Georgia Ford responded

Thank you for bringing this to our attention. We sincerely apologize for the service received and the stress this situation has caused. Your concerns about the potential impact on your motor and the quality of future repairs are completely understandable, and we regret losing your confidence in our service team. This incident does not reflect the standards we aim to uphold, and we are taking steps to ensure such oversights do not occur again. We value your feedback and would appreciate the opportunity to discuss this matter further to address your concerns fully. Please reach out to Scott Tackabury at Stackabury@vtaig.com so we can assist you directly. Thank you for bringing this to our attention, and we hope to work toward restoring your trust.

December 19, 2024

Service has been inconvenient and unacceptable. Took my car for oil change & tire rotation. Came back making noise! Took it back and was told struts needed replacing. Was told they may have been kn More

by BMTUCK1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Melvin in Service
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Dec 23, 2024 -

Mall of Georgia Ford responded

Thank you for sharing your experience. We’re truly sorry to hear about the issues you’ve faced with your recent service. We understand how frustrating it must be to experience delays and a lack of communication. We are committed to providing a better experience and ensuring that these kinds of oversights don’t happen again. Please reach out to Scott Tackabury at Stackabury@vtaig.com so we can discuss the situation in detail and work to resolve it as quickly as possible. We appreciate your patience and hope to regain your trust in our service.

December 18, 2024

Excellent communication and service. I love the valet car pick up and return ! The text should be better monitored on the valet More

by SOHODIVA2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service adviser was great
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Dec 19, 2024 -

Mall of Georgia Ford responded

Thank you for your excellent review! We're thrilled to hear that you appreciated our communication and service, as well as the convenience of our valet car pick-up and return. Your feedback regarding the monitoring of texts for the valet service is valuable, and we will certainly look into improving that aspect. We strive to provide the best experience possible and appreciate your insights. We look forward to serving you again soon!

December 18, 2024

Mall of Georgia Ford was the closest dealership when my car suddenly dropped all of its oil onto my parking space. More

by lwb6284
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve? Or Brian? In the service department
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Dec 19, 2024 -

Mall of Georgia Ford responded

We're glad to hear that you had a positive experience at Mall of Georgia Ford, especially during such a stressful situation with your car. Our team is dedicated to providing quick and reliable service, and it's wonderful to know that we could assist you effectively. If you need anything else in the future, don't hesitate to reach out. We look forward to serving you again

December 18, 2024

Service advisor, Steve Shanks was great to deal with, communicated well and kept me informed. More

by BSTIMSO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Shanks
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Dec 19, 2024 -

Mall of Georgia Ford responded

Thank you for your review! We're so glad to hear that Steve provided excellent service, kept you well-informed, and made your experience a positive one. We look forward to serving you again in the future!

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