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Mall of Georgia Ford

Buford, GA

Overview
Employees
Reviews
Vehicles
4.1
2,904 Reviews
At Mall of Georgia Ford we strive to inspire people to realize their dreams. We do this by: Providing world-class customer service at all levels throughout the dealership by conducting ourselves with the utmost integrity, honesty and ethics. Sourcing highest quality talent and merchandise. Fostering an environment of teamwork where employees are encouraged to innovate and engage within the dealership and are provided with opportunities for growth. Holding ourselves accountable to results.
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4525 Nelson Brogdon Blvd

Buford, GA

30518

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Showing 2,903 reviews

November 11, 2023

Not the best experience with this ford dealership I've brought my truck there 3 different times for the same issue and was never fixed and am still having issues. More

by Levi Strode
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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Nov 15, 2023 -

Mall of Georgia Ford responded

Hi Levi, we're sorry to hear about your experience at our dealership. We apologize for the inconvenience caused by the ongoing issue with your truck. We would appreciate the opportunity to make it right. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.

Helpful
November 10, 2023

Sometimes when you arrive for service and the guy who place you in that time spot no longer works there. The next guys is just as professional as the guy who scheduled you. More

by genasadler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Carter
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
November 10, 2023

If i could give this a minus 15 i would. CarterWilson is an unscrupulous salesperson. There was an unannounced bait and switch of vehicles. An unannounced $500 wax job added to the vehicle. More

by D
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Joshua Carter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carter Wilson
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Nov 15, 2023 -

Mall of Georgia Ford responded

We're sorry to hear about your negative experience. We appreciate your feedback and we take these concerns seriously. We will address this issue internally to ensure a better experience for our customers in the future. Thank you for bringing this to our attention. At your earliest convenience, please contact Drago Teodor at dteodor@mogf.com.

Helpful
November 08, 2023

Scott provides knowledgeable timely information, making the decision process stress free. The snacks are always a bonus. More

by 7990
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Scott Tackleberry
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Helpful
November 07, 2023

I dropped my car off and didn’t hear anything for days. Had to keep texting and calling. Just needed oil changed and breaks. Extremely frustrating. There was also an issue that came up from my previous More

by Jasonrjdavis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t remember
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Nov 07, 2023 -

Mall of Georgia Ford responded

We are truly sorry to hear about your negative service experience. Providing top-notch service to our customers is our utmost priority, and we regret that we fell short of your expectations on this occasion. Your feedback is invaluable, and we take it seriously. We will investigate the issues you've raised to ensure they are addressed promptly and that such problems do not recur in the future. We genuinely appreciate your business, and we would like to make amends. If you are willing, please reach out to us directly so that we can discuss your specific concerns in more detail and work towards a resolution. Your satisfaction is important to us, and we are committed to providing you with a more positive experience in the future.

Helpful
November 06, 2023

Everything went well. I arrived on time and was immediately greeted as I exited my vehicle. Service Representative Brian explained what would be involved in the 95k mile More

by losblagg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian- Service Department
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Nov 07, 2023 -

Mall of Georgia Ford responded

Thank you for taking the time to leave us a positive review! We are delighted to hear about your positive experience with our service. Your feedback is important to us, and we greatly appreciate your kind words.

Helpful
November 04, 2023

Excellent customer service from service advisor to cashier when picking up, when done. Service advisor kept me informed every step More

by Prsbrd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Got promoted
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Nov 07, 2023 -

Mall of Georgia Ford responded

Thank you for taking the time to leave us a positive review! We are delighted to hear about your positive experience with our service. Your feedback is important to us, and we greatly appreciate your kind words.

Helpful
November 04, 2023

Mall of Georgia Ford was the only dealership that followed up with me ony search for a new Maverick. More

by Oldmarc1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Others
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Nov 07, 2023 -

Mall of Georgia Ford responded

Thank you for taking the time to leave us a positive review! We are delighted to hear about your positive experience with our service. Your feedback is important to us, and we greatly appreciate your kind words.

Helpful
November 04, 2023

Never take your car , truck , motorcycle, bicycle, scooter or roller skate here for repairs when you get it back from them there will be problems you didn’t have when you dropped it off, they will rec More

by MOSTEEN66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service manager
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Nov 07, 2023 -

Mall of Georgia Ford responded

We are sincerely sorry to hear about your negative service experience. Your satisfaction is of the utmost importance to us, and we regret that we did not meet your expectations on this occasion. We take your feedback seriously and will be reviewing our processes to identify areas where we can improve our service quality and communication. We want to ensure that all our customers have a positive and hassle-free experience when visiting our dealership. If you would like to discuss your concerns in more detail or if there's anything specific you feel we can do to make amends, please don't hesitate to reach out to our customer service team. We are committed to addressing your concerns and providing a better experience in the future.

Helpful
November 04, 2023

The leasing process was bad. The lease buyout was bad. The junk fee to but the lease is bad. I would darken your steps ever again. More

by cademan424
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
James King
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Carter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Wessels
1.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Stanley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ashlynn Van Hees
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 07, 2023 -

Mall of Georgia Ford responded

We're truly sorry to hear about your negative sales experience. Our aim is to provide a smooth and pleasant car-buying process for all our customers, and it's disappointing to learn that we fell short of your expectations. Your feedback is important to us, and we take it seriously. We will review the details of your experience with our sales team to identify areas for improvement. Our goal is to ensure that every customer receives the attention and assistance they deserve.

Helpful
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